Formal Complaint Regarding Unprofessional and Abusive Treatment of Customers and Elderly…read moreIndividuals I am an Uber driver and am filing this formal complaint regarding an extremely disturbing interaction that occurred while I was assisting two elderly individuals at your facility III South Fulton located on Bucknell Rd. When I arrived at the gate, the young lady working there was already engaged in an argument with another customer. That customer requested to speak with a supervisor, and the young lady stated that she was the supervisor. Throughout the interaction, she was rude, condescending, and dismissive. I asked a simple question and received an answer. I then remained in place briefly because I was transporting two elderly individuals and wanted to determine whether they needed additional assistance before having them exit my vehicle in the heat. The situation escalated when a young man went to retrieve the elderly couple's vehicle. The young lady abruptly and rudely stated, "You're going to have to move your car." I calmly responded that I already understood that and was simply waiting to determine whether I needed to assist the elderly couple. At that point, she became visibly upset, mumbled under her breath, and proceeded to call me a "stupid bitch." This behavior was completely unprovoked, unprofessional, and unacceptable. When the gentleman returned, instead of helping de-escalate the situation, he joined her in antagonizing and disrespecting me, even after I repeatedly explained that I understood I would need to move my vehicle. What neither employee seemed capable of understanding was that two things could happen at the same time: I could move my vehicle and also ensure that two vulnerable elderly individuals were safely assisted. Both employees displayed explosive tempers, impatience, and an inability to communicate respectfully with customers. It was apparent from their interactions with both myself and the customer before me that they lacked the temperament and professionalism necessary to work in customer service. The customer who was there before me later discovered that the young lady was not actually a supervisor despite representing herself as one. Additionally, when asked for her name, she provided the name of the road where the company is located, "Bucknell," as her last name. This deceptive behavior gives the appearance that she intentionally provides false information to prevent customers from filing complaints. Even more concerning, two elderly individuals were left standing on gravel while using a walker and a cane. The elderly woman slipped on the gravel during this ordeal. The elderly woman suffers from early dementia and had forgotten about the vehicle payment. Her daughter had already paid all fees and has assumed responsibility for the payments. The daughter, who arranged the Uber transportation for her parents, was on yhe phone listening to the entire incident and also contacted your corporate office before this incident and spoke with Mandolin and Megan, who was identified as a manager. She explained the rude and unprofessional treatment, particularly toward elderly customers. Unfortunately, there appears to have been absolutely no effort to address or correct this behavior. To make matters worse, the elderly woman involved is retired law enforcement and deserves to be treated with dignity and respect, as does every customer who enters your facility. No customer should ever be called derogatory names, subjected to aggressive behavior, deceived regarding employee identities, or witness elderly individuals being treated with such disregard and indifference. We expect a thorough investigation into this matter, appropriate corrective action, and a response addressing how your company intends to ensure that no other customer--especially elderly and vulnerable individuals--is subjected to this type of treatment again. We will continue pursuing this complaint until it is properly heard and resolved.

Tow truck driver arrived within 30 mins as quoted. He was very pleasant and professional. The rate…read morewas fair and reasonable. They called me to inform me that my car safely arrived at auto shop. I appreciated their quick arrival and communication. I will certainly call them again.

My Suburban encountered issues with the motor in Newnan yesterday. On Star contacted Parker Towing…read more& within 20 minutes the driver was there making quick work of loading us up & heading back to LaGrange. The roll back was brand new , comfortable & safe. The driver was friendly , capable & professional. Would recommend them to anyone.

Simply, Parker over delivered. Yes, it's true…read more Friendly, articulate, professional, caring, on time, accommodating. They exceeded every expectation I had, by a long shot and I could not be more pleased. Next time I need a tow, I know who I'm calling. Thank you!

My first using yelp and I used the second highest rated tow company. He answered the first call and…read morearrived within 10 minutes. He was easy to talk to, very polite and good looking equipment. Thanks yelp.

From the owner: I serve God by serving people through towing, tire changes, fuel deliveries, lockouts, etc.read more

I've used J& J twice this month and both times the service was timely and the price quoted was…read moresignificantly lower than other tow services in the area. The customer service was 10/10, very matter of fact and straight to the point. Driver showed up, asked for a few details about the cars condition and the drop off location. I received a delivery confirmation when the car was dropped off which I really appreciated. Did what needed to be done.

This is a 10-star review crammed inside a 5-star one. I was having H#ll Week with my toddler home…read moresick and, on top of all that, my car battery died--likely as a result of aforementioned toddler leaving a light on. but I digress. after making a few calls with no luck, I happened to find J&J Towing and they were at my property in Midtown within 20 minutes. Chris was literally *amazing* and was able to squeeze in a tight spot with complicated conditions. I would use them again in a heartbeat and highly recommend if you're in need of a quick, efficient tow.

Nothing Is worse than starting your day with a flat tire, but luckily Archie came out quickly and…read morehad my tire changed in less than 15 minutes. Hopefully, I won't need his service again, but he definitely has my future business it if I do. I would definitely recommend him if you're ever in need.

Archie is great. He's fast and super helpful. I appreciated his help with my car yesterday.read more

I was stuck in ankle deep mud and could not get anywhere with my insurance company. Finally called…read moreTabbs....they came immediately and James worked so hard to get me unstuck. The owner, Edwrd was so kind to me because I was so upset with USAA giving me a runaround for 2 hours. This company is very professional and cares about its customers. And their rates are really fair. I highly recommend you put their phone number on your phone! They are great.

Tabb's truly saved the day! After an unbelievably terrible experience with other tow providers…read moreassigned by our roadside assistance (my wife waited a full day, about 10 hrs, for a tow with an original ETA of 2 hrs), Tabb's arrived about 10 minutes after being assigned to our request. Driver was also very friendly and professional. Couldn't recommend more!

They towed my car this week after my daughter was in a bad car accident. They were very…read moreprofessional, prompt, and Knowledgeable on what we needed to do. Thank you Iron Sheik Transporting!

From the owner: Work with local film industry. Certified for Tesla Towing.read more

HORRIBLE HORRIBLE HORRIBLE SERVICE! Don't EVER USE THEM!! Has to be the scummiest, sleaziest towing…read morecompany of any city I've ever lived. I let Fayetteville PD contact the towing company and ended up paying $800 for a 5 mile tow. Charged for road cleanup when there were no debris. Stay far away from this company. Plenty of other businesses doing thing the right way.

Very professional staff dealing with my totalled Audi R8. Highly reccomended these folks. Great…read moreservice and communication from a blonde lady at the front office.