REVIEW IN REGARDS TO our move-out process from 10207 RETREAT CIRCLE Retreat at Greystone. My son…read moreand I vacated the apartment on March 17, 2025, after fulfilling all contractual obligations, including the payment of the required deposit. We took every precaution to ensure that we met the expectations outlined in the lease agreement and left the apartment in a clean and orderly condition.
It is worth noting that, despite these circumstances, my son and I were denied our full deposit. I find this decision to be deeply troubling, particularly given the context that the damage in question was caused by contractors employed by your company. As part of the repair process, the contractors created holes in the walls to assess water damage using moisture detection tools. Unfortunately, these holes were left unaddressed and not repaired before our departure.
We believe this charge to be unfair and unjust, and I kindly request a reconsideration of the decision to withhold our deposit.
Additionally, I would like to highlight a series of difficulties my son and I faced during our residency at Retreat at Greystone. These include:
Water Damage Incident: Last year, the sprinkler in the master bedroom bathroom malfunctioned, flooding our unit with water mixed with red dirt. This caused significant damage to my son's personal belongings, including clothing, shoes, office equipment, and furniture. My son and I had to clean up the aftermath ourselves. We didn't have RENTERS INSURANCE FOR OUR THINGS.
Health Concerns: My son was diagnosed with a sinus infection caused by the constant exposure to airborne particles from large industrial blowers that were placed in the apartment to dry out the flood-damaged areas. Despite his discomfort, he did not inform me immediately out of concern for my own well-being. I ask if possible that Retreat at Greystone pay for one room Hotel for us to share to avoid the exposure of the particles that caused my son to not feel well but you said no. But later offered us your MODEL APARTMENT THAT YOU STATED DID NOT HAVE INTERNET SERVICES THAT MY SON NEEDED TO CONTINUE HIS REMOTE JOB FROM HOME. SO WE HAD TO LIVE IN OUR APARTMENT AND ENDURE FROM THE TRAGIC EVENT THAT WAS VERY STRESSFUL.
Disrespectful Treatment by Contractors: Throughout the repair process, we experienced significant disruptions and disrespectful behavior from the contractors. Despite multiple requests for a contactless communication arrangement, due to my son working remotely from home and other contact with contractors that ended bitterly. THE contractor ERIC disrupted my son's work, and in some instances, caused unnecessary delays. THE contractor ERIC even attempted to have my son assist in moving carpet, which was an unreasonable request given my son's remote work obligations. I HAVE FOOTAGE FROM OUR HOME CAMERA.
Unprofessional Behavior and Security Concerns: On several occasions, contractors arrived early AS 7 AM in the morning without proper notice. I was forced to contact law enforcement due to rude demeanor. On one particularly distressing occasion, contractors refused to leave the apartment after hours, forcing me to call the sheriff for assistance. BUT the contractors did not leave as the Sheriff asked them at my request but I had to call the Sheriff back to go again letting them know I ask for contactless communications and this is my second attempt to remove them from the property so me and my son can enter. That our home security camera showed that they were still in the apartment after the first attempt to get them to leave. DISREPECTFULLY, the contractor unplugged the camera that was unnoticeable on the fireplace. Moreover, contractors repeatedly unplugged our security camera without explanation, which further heightened our concerns. And as reported to the Office left our door unlocked upon their departure.
Given these numerous issues, I am disappointed by the lack of respect and professionalism shown throughout this process. It is especially disheartening that, after all the challenges we endured, we are now being charged for damage that was caused by contractors hired by Retreat at Greystone.
I respectfully request that you review this matter and return the portion of the deposit that was unjustly withheld to cover the cost of repairs for the holes in the walls. These holes were caused by Greystone's contractors during the water damage assessment process, and I believe it is only fair that we are not held financially responsible for their actions.
Thank you for your attention to this matter. I trust that you will take the appropriate steps to resolve this issue and ensure that our concerns are addressed. I look forward to a prompt and fair resolution.
ENCOUNTERING JORDAN IN THE OFFICE WAS LIKE ENCOUNTERING AN UNSEEN ENEMY. EVERYTIME. IT WAS VERY UNPLEASANT. EPHESIAN 6:12. SHE IS ONE OF THE REASONS I HAD TO MOVE. THE OTHER WAS THE NEIGHBORS. ESP. THE ONE WITH RED TRUCK FROM SOUTH CAROLINA. THANKS.
