My pup had his teeth cleaned and he lived through it! They always take care of our pets during…read moreemergencies and regular visits.

I used to love it. No more unfortunately. I do not like the "new young" vets. Little compassion,…read morevery condescending. Also, I felt like my baby was a "box on a conveyer belt" to them. Sadly, I never give bad reviews but felt this was needed.

Dr McKaig is the best! He has been our family vet for decades. He is friendly, compassionate and…read moreknowledgable. He always gives you options (when possible) and explains so the layman can understand what is wrong with their pet. Very highly recommended.

Last week we needed to board our6 year old black mouth cur "Curry " for a week…read more We pulled into the parking lot and were met with a nice employee who was wearing a mask and using their leash she took our baby into the building. After a week we picked up "curry" who had been recently been shampooed and had nice looking toe nails again. They took our credit card and without any hassle we were on our way. Everything was professional and well done. We will use the Westside again.

Took my dog to have eye surgery here. He came out looking good. He has his regular vaccinations…read morehere, and they do just fine. Lastly, I was taking him to be groomed here; they do a decent job, and the price is very reasonable. However, I now need to look for a new vet for two reasons. (1) I looked at getting his Simparica trio prescription filled at Chewy because, frankly, they are cheaper online, and almost immediately after, Westside sends out an email that they will not be allowing you to get your prescriptions filled elsewhere because (my paraphrase: they insist on getting their beak wet.) (2) After they've precluded me from buying online I tried to buy 6 months of my dog's meds here last week, and they gave me a box with 3 loose pills (still in blister pack, but torn apart) rather than the sealed manufacturer's box of six that I'd paid for. I balked, and I was given the sealed box of 6 pills I'd paid for. At issue #1, I was disappointed. There's a reason we don't allow human doctors to sell medication, because we are trying to avoid a financial motive in prescribing. While we don't legally require it for vets, it seems Westside specifically INSISTS on wanting a financial conflict. However, it's at #2 that I'm well and truly alarmed. Mistakenly giving me a 3-month supply versus a 6-month supply could just be a silly error. One would hope that when filling a prescription, there would be some attempt to verify, but why was this box clearly not factory sealed? If you're going to tell me you can't pass along prescriptions to other outlets because you don't trust them, you had better be cleaner than Caesar's wife. Which means you're not trying to sell people loosies.

The doctors are knowledgeable, staff is always kind, we've had a great experience with the vetread more

They have taken care of my 12 year old dog on and off over the last 10 years. They are convenient,…read morekind and caring with my fussy not so kind chihuahua. I give them 4 stars

Thanks for this wonderful service to animals! Excellent, affordable care for animals needing help!…read moreHOPE for animals is a Godsend to all! They go out of their way to help animals in need.

Our sweet puppy had to be neutered here. They cared for him and did a great job. The staff were…read morevery friendly and really seemed to have our puppies best interest. They medication prices were very fair as well.

The staff was very friendly and made my already anxious dog feel very comfortable, especially with…read moreit being her first time there. They were even able to fit her in for a last minute appointment no problem!

Dr. Gupta is amazing and enjoyable to work with. I have been with him for over 20 years now.read more

They have taken care of our cats for 25 years. Very kind and compassionate. Currently treating…read moreour Saucey for severe asthma, and always have an option for different treatments. You can tell they really love animals and understand that bond we share with our fur babies.

Always take great care of both our dogs. Everyone is great and treats us well. When we call with…read moreconcerns they listen and ask the nurse or doctor if they can't. I will highly recommend them to anyone

The vet is great, however her office staff is terrible. Very rude (put me on hold while I was still…read moreanswering her question) and acts like they are doing you a huge favor by seeing your pet. Too bad the office staff doesn't reflect the same values as the doctor. And yes, this has been my experience pre-covid.

I went here for 14 years. I used to go to any of the 3 vets on staff. Then to Dr. Couch…read moreexclusively, as the other two retired. Things have changed over the years. The staff did not seem as friendly, almost stressed and just not happy. The new vet that started had no regard for my budget and ordered $300 worth of tests on my 17 year old dogs wellness check. Didn't even talk to me about the cost, I found out when I was paying. They have lost my trust. Based on personal recommendations, I have chosen another vet hospital and could not be happier. It was hard for me to switch because Dr. Couch is a really good vet and I had gone here for so long, but based on her partner and the techs, it was in the best interest of my pets and my pocket book to take my business elsewhere.

Really caring team helping all animals! A community cat that started coming to eat meals with the…read moreother community cats seemed to have a recurring eye infection that caused him to not be able to see! We caught him and took him to the vet in the summer to get his eyes looked at and also to get him neutered. Vet was very helpful in explaining what was going on with his inner eyelids and that this cat needed an eyelid surgery to stop the ongoing eye infections that basically made the cat act like a blind cat. This poor little guy also had a terrible skin infection that needed treatment for. The vets and the staff were very kind & helped me with the process of healing this poor little guy. Mike the Cat is his name, & after all month long journey of a successful journey of surgery, healing & the Great people working at the Waynedale Animal Clinic, this cat named Mike is living his best life! He also became my indoor cat. and I must also comment that the pricing for the care and surgery were very reasonable!

Dr. Glidewell has been my vet since 1998 and he has been absolutely wonderful. I have had a lot of…read morepets through the years. I have full confidence in him. I would recommend anyone to Waynedale Animal Clinic. Thank you for everything.

Last Wednesday my cat had been seen at NIVES in Fort Wayne and was diagnosed with an upper…read morerespiratory infection. Over the next 12 hours, he had gotten progressively worse. I was not convinced that he was only dealing with an upper respiratory infection. I called NIVES first the following day(Thursday) and was given the cold shoulder so I ultimately had no other choice than to turn to Bluffton Animal Clinic as an absolute last resort. I called after hours and was sent to voicemail. I left a very in depth message of what was going on and it was HOURS before anyone reached out to me and over that period of time my cat continued to decline. When Tony Lahr finally reached out to me, he was very nonchalant and did not express any concern over what I had told him. I explained that my cat had not ate or drank water in over 3 days, he could not walk without falling over, he was urinating on himself without even realizing he was doing it, extremely lethargic and seemed very disoriented. I knew something was extremely wrong with him. Tony Lahr then agrees and says "yes, I think there is more going on than an upper respiratory infection. We need to get some labs and xrays. Call our office in the morning to get him in." And I responded very clearly "he is not going to make it through the night. He is dying". He never offered to meet me at the office. He did not show one ounce of concern. He neglected an animal that was desperate for help. Within 8 hours, my cat passed away. The following Monday I called the office to make a formal complaint because this is unacceptable. I asked to speak to someone about this and the receptionist responded "I'm not sure anything can be done because he is an owner." So because he is an owner it's excused? By Tuesday I had still not heard a word from anyone. So I call again and whichever woman I spoke to this time was very apologetic and kind and said she would have someone reach out to me as soon as possible. Within 10 minutes, my phone rang and it was Tony Lahr. The conversation was pointless. At first, he asked me to refresh his memory on our conversation. After reminding him of the conversation, he continuously said "you did not express the severity of the situation so I did not know how bad it was". I literally told you my cat was dying and was not going to live through the night. What more could I have said to express the severity??? He said multiple times that I never told him that. I have video evidence of myself telling him that on my home security system. After telling him this, his response was "out of all of the vets that are on call here I probably meet patients at the office the most". Yet you still didn't when I was desperate and needed you to. He was negligent and failed to uphold his duty as a Licensed Veterinarian. I am completely disgusted with how this was handled. It is heartbreaking to think that my cat Bobby could still be alive if Tony Lahr would have just done his job that night and helped me.

Horrible treatment towards animals and can never get a proper diagnosis. My dear friend had to put…read moreher cat down due to their negligence and lack of knowledge. The clinic never spoke about the incident. It's unacceptable.