Last Wednesday my cat had been seen at NIVES in Fort Wayne and was diagnosed with an upper respiratory infection. Over the next 12 hours, he had gotten progressively worse. I was not convinced that he was only dealing with an upper respiratory infection. I called NIVES first the following day(Thursday) and was given the cold shoulder so I ultimately had no other choice than to turn to Bluffton Animal Clinic as an absolute last resort. I called after hours and was sent to voicemail. I left a very in depth message of what was going on and it was HOURS before anyone reached out to me and over that period of time my cat continued to decline. When Tony Lahr finally reached out to me, he was very nonchalant and did not express any concern over what I had told him. I explained that my cat had not ate or drank water in over 3 days, he could not walk without falling over, he was urinating on himself without even realizing he was doing it, extremely lethargic and seemed very disoriented. I knew something was extremely wrong with him. Tony Lahr then agrees and says "yes, I think there is more going on than an upper respiratory infection. We need to get some labs and xrays. Call our office in the morning to get him in." And I responded very clearly "he is not going to make it through the night. He is dying". He never offered to meet me at the office. He did not show one ounce of concern. He neglected an animal that was desperate for help. Within 8 hours, my cat passed away. The following Monday I called the office to make a formal complaint because this is unacceptable. I asked to speak to someone about this and the receptionist responded "I'm not sure anything can be done because he is an owner." So because he is an owner it's excused? By Tuesday I had still not heard a word from anyone. So I call again and whichever woman I spoke to this time was very apologetic and kind and said she would have someone reach out to me as soon as possible. Within 10 minutes, my phone rang and it was Tony Lahr. The conversation was pointless. At first, he asked me to refresh his memory on our conversation. After reminding him of the conversation, he continuously said "you did not express the severity of the situation so I did not know how bad it was". I literally told you my cat was dying and was not going to live through the night. What more could I have said to express the severity??? He said multiple times that I never told him that. I have video evidence of myself telling him that on my home security system. After telling him this, his response was "out of all of the vets that are on call here I probably meet patients at the office the most". Yet you still didn't when I was desperate and needed you to. He was negligent and failed to uphold his duty as a Licensed Veterinarian. I am completely disgusted with how this was handled. It is heartbreaking to think that my cat Bobby could still be alive if Tony Lahr would have just done his job that night and helped me. read more

Bluffton Animal Clinic - Veterinarians Near Me - Bluffton, Indiana

Horrible treatment towards animals and can never get a proper diagnosis. My dear friend had to put her cat down due to their negligence and lack of knowledge. The clinic never spoke about the incident. It's unacceptable. read more

If you have a cat or dog the office personnel makes you feel as if your fur baby isn't as important as the large farm animists. Perhaps they should just switch to a large animal practice. I am an existing client my vet bill are paid up and the office lady I just spoke to informed me that I was lucky that someone answered my call since they close at 12:00. I told I called but no one returned my call. She just told me they get busy. Perhaps they need to hire professionals. read more

If you want a loving, caring, and SMART vet, please find some where different to take your animals. This is not the place for your animal.

Do NOT take your pets here. I have 2 experiences here of them mistreating and being so unknowledgeable. My Great Dane had a swollen toe for over a month. She went through 2 round of antibiotics from a different vet before I decided to get a second opinion. Took her to bluffton vet and the vet was extremely rude and not caring toward the tough situation. He very matter of a fact said "yep we need to take it off" saying her toe needed to be amputated. I was so upset and scared that we would have to put her through this procedure. After some thought we took her to DuPont vet and thank god we did. They restructured her medication and within a week her toe was back to normal. I truly think they were just trying to make money out of the situation and did not have my dogs life in their highest priority. Second most recent encounter with this vet. My best friends cat had been sick for over 2 months and had visited this vet 4 times because she was not getting better. They did not do any tests and kept putting her on the same medication even though it wasn't working. The 4th visit they assured my friend that they have nothing to worry about and it's probably the "stress" from their other cat that keeps making her sick. I told her about my experience with this vet and she made an appointment with DuPont vet that was 2 weeks away. That same night her cat was up all night puking and not doing well. DuPont got her in the next day and she was in really rough shape. They were able to get a blood sample from her and she tested positive for leukemia. Within an hour they had to say goodbye to their baby that was only 2.5 years old. Bluffton animal clinic NEVER tested for this even though it is very common in cats and was spreading through the area so bad that shelters had to stop adopting for some time. My friend called to tell the vet about what happened and 3 days later still has not heard a word. I highly suggest you never take your pets to this vet. read more

If there was an option for no stars, they would get it. So my animal has pet insurance right, yeah well I thought it was like any other insurance that it would cover it at the visit well I was wrong, and as I was coming out she was like that will be 163 I said well my pet has insurance why doesn't it cover it, she's like well they will reimburse you, well I didn't know that so I asked if I could get billed, Shes like " they dont bill for shots" so shes like let me go ask the doctor, and as shes walking back there she is laughing at me because I didn't have the money to pay. She was laughing at me while I was laughing at her because she literally was wearing a wig and it was definitely noticeable, so she set me on a payment plan and was really bitchy about it, I will definitly b finding a new vet, read more

This was the worst vet experience I've had. We took our dog here because they were local and we needed to get her in as soon as possible. The building was very dirty, smelled horrible (as if they didn't clean up after the animals at all) worse than a vet should by any standard. It was almost impossible to get anyone to answer the phone, and when they did the receptionist would always refuse to answer questions, saying it wasn't her job to know, and the doctor would have to call back, which he didn't for 3 days. Finally upon talking to him we had already decided to remove our pet from their care, at which time he informed me they had run blood tests without getting my consent or permission to do so (after being told explicitly not to previously) and wanted to charge me $85 for said testing. Finally the vet recommended putting my dog down, undergo dialysis, or a kidney transplant. Since removing her from the vet's office, my dog has recovered well, and doesn't seem to be in kidney failure as the vet was sure of. She began eating again immediately upon getting home again. She seemed to have actually gotten worse while at the vet, rather than better. Understaffed, dirty, smelly, impossible to get a hold of, and generally unfriendly people here. Go to ANY other vet in the area. read more

The beginning of January I adopted a Russian Blue from the shelter in town. I was given a voucher to take her to the clinic to be checked out. When I took her I asked the doctor who saw her about the drainage I saw coming from her eyes. He said that it was probably because she had been in a shelter and maybe due to low humidity. He did not actually look at her eyes. I have been using humidifiers in the home. She has continued to have draining. Took her back today and the doctor (different one) looked at her eyes and she has pink eye!!!! This could have been diagnosed and treated when I took her in originally if the doctor had taken my concern seriously and actually looked at her eyes. Now she has had to deal with, I am sure, some discomfort from this. Very disappointed. read more

The Veterinarians and staff are very competent with animals and each vet has his specialty. Dr. Bales is well known for his expertise in larger animals. Dr. Lahr has a special touch with animals that make them like and trust him. Dr. Huseman is the Dr. House (as in the TV show House) of the group. He may be a bit abrasive, but he is a brilliant orthopedic surgeon and if there is any mysterious illness, he is great at finding out what is wrong and providing the proper treatment. Vet assistant Robin is excellent with dogs. She can calm down even the most terrified, aggressive dog. read more

I have been using Bluffton Animal Clinic for 15 years and have had excellent service. In fact, I moved to Fort Wayne and used a closer vet. However, because of the lack of professionalism and great service I always got in Bluffton, I went back to Bluffton Animal Clinic. I would not go anywhere else. Lisa S. read more