DO NOT USE THE CAR WASH BARN. AVOID AT ALL COST. DO NOT RUIN YOUR VEHICLE! ----- Having a very important business meeting I took my brand new Chevy Silverado 1500 to the Car Wash Barn. My truck being 7 weeks old is in perfect condition as no one is allowed in my truck if they are dirty nobody is allowed to consume food or beverages of any kind in my truck. Get the picture, I am anal about my truck.
I spend $32 to have it completely detailed, knowing the only dirt is from my shedding pit-bull that I took to the vet the day before. After 35 minutes, I am told my truck is ready and they ask me to inspect my truck. The first thing I notice after opening my driver side door is the chrome inlay next to the door handle is destroyed. It has a white gunk on it and it will not wipe off.
The employee asks me "Did you have a sticker here?" and I responded with a resounding NO! I look up as my daughter opened the passenger door and then noticed the same mark is on my passenger door. I immediately open my rear driver side door as my truck is a crew cab to see that three of the four chrome inlays have been destroyed.
After spraying a couple of their chemicals on the door in front of me, the detailer states he is going to grab a manager. The manager then repeats the process and says we must complete an incident report. Being a respectable person I gave them the opportunity to correct their major destruction of my vehicle. The manager informed me someone would contact me within 72 hours after reviewing the video tape
After five calls to their office, I finally received a return phone call on DAY 6 after completing the incident report. The manager informs me they reviewed the video and no unauthorized chemicals were used on my truck and he personally tested the chemicals that were used on my truck and they did not cause the damage.
I then stated, "Doesn't the video tape show the truck upon arrival to the detail section. When the door is opened it will be obvious the marks were not there and upon return of my vehicle the damage to the chrome is then present. This makes it quite obvious you damaged my truck."
He informed me none of the actual work is on video, only the carts where the employees grab the chemicals to be used on the truck. Then asked, do you think I could possibly destroy the chrome on three of my four doors on a truck I purchased 7 weeks ago? His classic and never to be forgotten response, "Well, if we damaged your truck, we would have damaged all four doors."
I said "Is it out of the realm of possibility that a rag with corrosive chemicals was accidentally placed in the clean rags, and in turn the damage was done? Maybe the corrosive chemical was reduced from door to door and that is why the fourth door was undamaged?"
He proceeded to inform me that I am just trying to fix damage I created and that I need to take a deep breath.
Adding insult to injury, upon returning home from the car wash on the day it happened, I noticed bird crap on my windows, dust on my dash and fingerprints all over my touch-screen. In the backseat there was dog hair and dirt. So I spent $32 to have my doors destroyed, my truck remained dirty and I had both my integrity and my honor insulted.
Can you tell I am pissed, livid and will do everything I can to insure this business never receives another customer ever?
Curtis,
The marks were not on the vehicle when I handed my keys to your team of workers. Whether the vehicles have a manufacturer defect or not. Now if you can provide me the Chevy person you spoke with I will happily contact them and remove this review. Should this be a manufacturer defect on Chevy, I will amend my review. When I visited the dealership they informed me they had never seen anything like it.
I am still upset by the manager's rudeness and the fact that the timeline provided to me for resolution was not met. A simple call to say "we are still working on this and will follow up shows care and consideration to the customer!
Lastly, if you cared about my experience and wanted more than just a removal of this poor review, you could easily call me since you know who I am. This action would go much further in establishing a level of care and consideration to a very upset customer! read more