I have never left a negative review anywhere or on anything, but after several weeks of concerns and an upsetting experience today, I feel parents deserve to know what our experience has been.
My four-year-old attended the Mission Branch YMCA summer camp for much of the summer, beginning at the Dolores Huerta site and later transitioning to the Mission YMCA location.
I want to emphasize that I tried very hard throughout the summer to be patient and understanding. I know camps are busy, unexpected things happen, and working with young children is challenging. I gave the staff the benefit of the doubt repeatedly because I genuinely wanted this program to work. Unfortunately, today's experience was the last straw.
While there were some counselors who were kind, the overall leadership and communication left me feeling increasingly uneasy as a parent.
Throughout the summer:
* When my daughter was struggling socially, I reached out for support but never felt I received meaningful guidance or follow-up.
* During difficult drop-offs, I would ask how she recovered later in the day and was often told, "I don't know, I wasn't with them," leaving me with very little information about how my preschooler was doing.
* One field trip changed locations after the children had already left, and parents were never notified.
* On another field trip, the buses returned approximately 30 minutes late, and parents waiting at pickup received no communication about the delay.
* I also overheard a counselor speaking to the children in a way that I found concerning, telling them how "terrible" they were behaving.
Today's incident was the final straw. We arrived approximately five minutes late for a field trip. I understand there may be safety procedures around attendance and transportation. However, we were told that my daughter could not attend camp at all that day. After reviewing the camp emails and handbook, it clearly stated that if you are late on an excursion day and miss the bus, you will need to drop your camper off at the excursion location. The bus hadn't even left yet and the camp director told us that my daughter wouldn't be able to attend that day, with very little explanation.
More disappointing than the decision itself was the response when I tried to discuss it. Rather than acknowledging my concerns or taking a moment to understand why I was upset, I left feeling dismissed. Had someone simply acknowledged my frustration and explained this decision with empathy, this review likely would not exist.
As a parent of a four-year-old, I don't expect perfection. I do expect clear communication, professionalism, and a collaborative relationship with families. Unfortunately, that was not our experience.
After leaving today, I looked through other reviews and was disappointed to see that many parents described concerns very similar to my own. I sincerely hope the YMCA takes those patterns seriously because this has the potential to be a wonderful program with stronger leadership, better communication, and a greater commitment to partnering with families. read more