Lousy service, they were unable to deliver a freight item in a timely manner. Sat in their…read morewarehouse for days waiting until it was a convenient time for them to deliver.

Overall my experience with these movers was fairly good. Although, there were times during the…read moreplanning phase where there were gaps in communication due to information and availability. Everything was picked up and delivered on time,but a couple of our Items were unable to be assembled because the screws and bolts were not packaged and shipped along with the rest of the items. The folks who dropped off we're supposed to follow up with us about this, but we ended up getting called by the company and having to fill out a claim form, still being processed now. The physical movers that showed up at our house were very friendly and helpful. They packed very efficiently and made almost everything fit. Again, most of the process ran smooth with just a couple of bumps in the road so I'd recommend using them just be careful with assembled items and make sure they are documented and accounted for.

Facts: We knew the price going in…read more Furniture was damaged and moving took 11 hours, that should have been a 6 hour job. We are disappointed about the time and damaged furniture, because we went off their stellar reviews. UPDATE: When we went down to the basement, we noticed they put boxes labeled KITCHEN meant for the kitchen. We paid movers to make it easier, not harder and with damaged property on top of it. Because the owner cannot separate emotions from business and favors an employee based on relations. We were hoping they would honor a refund and replace our fireplace. We discovered more damaged furniture, including a very expensive curio. They also left garbage in a closet upstairs, when we paid for removal after moving our furniture. They also left pots in the front of the house. Very disappointed that we paid $1300 for a bad job. UPDATE: Our expensive $1500 dollar table is knicked on one of the chair leg. UPDATE; We now had to hire another mover to haul our trash out that was supposed to be hauled out by The Pink Man. Update: 4/1/2022: Attempted to work amicably with company and they would not honor the other damaged furniture listed in the photos provided. Very disappointed.

I would give no stars if that was an option! I requested a quote from pink man van and talked to a…read morewoman who said she was the "owner" Megan. She was very short and rude and when I tried to set up a time she rescheduled multiple times and then got super snippy with me! I asked around to other cleaning services and they all say the same thing that she is unreliable and very rude! I will not recommend this company at all!

If the military hires these guys as you're moving company, please request to change them. We had…read moreasked them to put the moving bolts in for a washer. They proceeded to tell us we didn't need them. We got to our next destination, and our washer is now broken because of it one of the guys who had been working there for about a month or two also didn't know how to pack anything. They broke multiple furniture items as well as glass that did not get wrapped properly and got put under heavy stuff in a box. I had one of our mirrors locked with the key and instead of asking us to unlock it. They broke the lock and then said that it was just like that when I know it wasn't. They didn't wrap any glass from our side tables and they didn't protect our mattress at all to where it is now torn

Hi-Line Moving Services was extremely easy to work with. They moved our belongings from HI to…read moreFairbanks for our last PCS. I will be requesting that we use them on our next move. No damage and very, very good with outlining expectations.

Contracted with Mainstream Movers, putting down a $1,250 deposit. Day of the move, they told me…read moreUHaul wouldn't rent them a vehicle, asked me to come and pay for the rental. Really put us in a bind! Still awaiting the refund of our deposit. I've left texts, emails, and sent a certified letter to their office address - but have yet to receive a reply. I have a sense that they just don't have the money to refund our deposit, so are ignoring our contacts.

Forgot to show up the first appointment, showed up late the second appointment with a 12-year-old…read moreboy with a broken arm to move heavy furniture down a flight of stairs!! Seriously!

Art Paul Moving & Storage provided a great experience for our military family. Everything was…read morepacked with care and arrived at our new home quickly. The Gateways staff was professional and supportive throughout our very first move. We had heard many negative stories from other military families about moving companies, and after reading some older reviews online, we were understandably nervous. Thankfully, our experience was completely different. Most of the negative reviews seem outdated and do not reflect the excellent service we received. We wanted to share our experience so other service members researching their TSP can see a more accurate and current account of this amazing company.

We are a military family. This moving company was awarded our contract to pack and move us. First…read morewe had to change our move dates because they could not accommodate them. After moving our move out day a week they still were unable to provide us with packers and movers. On top of everything they were sitting on our contract instead of sending it back to military after they openly admitted they did not have anyone to provide the service. It took many hours sitting in offices and $300 due to having to extend our move out date AGAIN, and the military taking them off our contract to find us the needed services. They took up all of our wiggle room and waited till the final hour to do anything. I will say even though I felt as if nothing was done for our contract they always answered the phone and remained pleasant during all conversations.