Lousy service, they were unable to deliver a freight item in a timely manner. Sat in their…read morewarehouse for days waiting until it was a convenient time for them to deliver.

Overall my experience with these movers was fairly good. Although, there were times during the…read moreplanning phase where there were gaps in communication due to information and availability. Everything was picked up and delivered on time,but a couple of our Items were unable to be assembled because the screws and bolts were not packaged and shipped along with the rest of the items. The folks who dropped off we're supposed to follow up with us about this, but we ended up getting called by the company and having to fill out a claim form, still being processed now. The physical movers that showed up at our house were very friendly and helpful. They packed very efficiently and made almost everything fit. Again, most of the process ran smooth with just a couple of bumps in the road so I'd recommend using them just be careful with assembled items and make sure they are documented and accounted for.

I would give no stars if that was an option! I requested a quote from pink man van and talked to a…read morewoman who said she was the "owner" Megan. She was very short and rude and when I tried to set up a time she rescheduled multiple times and then got super snippy with me! I asked around to other cleaning services and they all say the same thing that she is unreliable and very rude! I will not recommend this company at all!

Facts: We knew the price going in…read more Furniture was damaged and moving took 11 hours, that should have been a 6 hour job. We are disappointed about the time and damaged furniture, because we went off their stellar reviews. UPDATE: When we went down to the basement, we noticed they put boxes labeled KITCHEN meant for the kitchen. We paid movers to make it easier, not harder and with damaged property on top of it. Because the owner cannot separate emotions from business and favors an employee based on relations. We were hoping they would honor a refund and replace our fireplace. We discovered more damaged furniture, including a very expensive curio. They also left garbage in a closet upstairs, when we paid for removal after moving our furniture. They also left pots in the front of the house. Very disappointed that we paid $1300 for a bad job. UPDATE: Our expensive $1500 dollar table is knicked on one of the chair leg. UPDATE; We now had to hire another mover to haul our trash out that was supposed to be hauled out by The Pink Man. Update: 4/1/2022: Attempted to work amicably with company and they would not honor the other damaged furniture listed in the photos provided. Very disappointed.

Time for an updated 1 star review. If the military books you this company to move you please fight…read moreto get it changed! The company was extremely unprofessional, took multiple extremely long breaks, broke our items right infront of our faces and then lied about it, called my husband inappropriate names. One individual chucked a dolly over his head into the truck while our items were still in there and was extremely rude to the other movers. I could not wait for them to leave our property and they made it a very disappointing PCS moving experience.

Make sure you get all the insurance you can because they don't ask or go through the paperwork very…read morewell with you. We had so many items damaged and got nothing in compensation. They were more worried about how much per diem they got and where they were going to eat. Also, if they take an item apart then they are supposed to reassemble it. It states it and they know this. They were unwilling to do that. Also stand in the room as they are packing it because they will go all over the house looking for items to put in boxes. If it's the kitchen put the kitchen stuff in the box, do not put garage items in there as well. They don't label boxes well either. I just recently found the missing 15 bottles of spices in a box marked books. There were no books in the box. We will never hire this company again. I will not recommend them either. I wouldn't hire them to move a box across the room because they'd break something in it like many of our items were damaged.

Contracted with Mainstream Movers, putting down a $1,250 deposit. Day of the move, they told me…read moreUHaul wouldn't rent them a vehicle, asked me to come and pay for the rental. Really put us in a bind! Still awaiting the refund of our deposit. I've left texts, emails, and sent a certified letter to their office address - but have yet to receive a reply. I have a sense that they just don't have the money to refund our deposit, so are ignoring our contacts.

Forgot to show up the first appointment, showed up late the second appointment with a 12-year-old…read moreboy with a broken arm to move heavy furniture down a flight of stairs!! Seriously!

We are a military family. This moving company was awarded our contract to pack and move us. First…read morewe had to change our move dates because they could not accommodate them. After moving our move out day a week they still were unable to provide us with packers and movers. On top of everything they were sitting on our contract instead of sending it back to military after they openly admitted they did not have anyone to provide the service. It took many hours sitting in offices and $300 due to having to extend our move out date AGAIN, and the military taking them off our contract to find us the needed services. They took up all of our wiggle room and waited till the final hour to do anything. I will say even though I felt as if nothing was done for our contract they always answered the phone and remained pleasant during all conversations.

We are also a military family. Art Paul Moving and Storage took our contract and failed to keep…read moretheir part of the contract. We had a pack date of early June and these guys MISSED THE PACK, LOAD AND DELIVERY DATE. I waited an additional two weeks with no word. So, I ended up calling Art Paul (AP) many times on my own initiative only to hear many excuses about how they were "calling people to get a mover there for me." But, never did I hear a word about who they were calling or what they were trying to do. When given the option of getting movers who were available to move us to my house from outside a 100 mile radius, they responded with "that would cost us more." Only when threatened by Transportation (military) that they needed to do something or lose their contract with the military for 30 day did they act. AMAZINGLY, they then solved my problem in two hours. Once they had a date down to avoid being penalized by military contracting, AP then failed to show up once again and do a pre-inspection. They FAILED TO CALL ME with news on delivery date and continuously gave excuses as to things being "out of" their control. Meaning, BAD MANAGEMENT and planning on their part. In total, AP Moving and Storage wasted over one month of our family's vacation time and caused us to plan and re-plan our move as well as wait three weeks with no news. With Art Paul, it's about money not about you. My advice...if Art Paul Moving and Storage takes your contract, run the other way.