Avoid using Miracle Method here in the PIttsburgh area! They do not deserve your business because they take your money but do not follow up with their customers. On April 8, they completely forgot the appointment they made to come to my home to do some minor repairs to a bathtub re-finishing job they did approximately 4 years prior. A crack developed less than a year after the work was done. Very small at first, it appeared where they removed a soap dish before applying the new finish. I tried to contact the owner, John Savage, several times during the next month/years as the crack steadily grew and finally, when a small piece of finish on the floor of the tub delaminated last winter, I sent him an email and he confirmed the appointment. I took the day off of work and waited all day for someone to show up. I contacted his office, called his cell phone, and sent him more than one text message and received absolutely no response from him or anyone else from his office. Finally, I called the Miracle Method home office in California and spoke to 'Jill'. She assured me that John would get back to me right away. A week later, I called her back and left a message saying that John Savage had not returned my calls to explain why he was a no-show. I filed a compliant with the Better Business Bureau and sent John a letter to his business address. This resulted in a response; he made an appointment for May 8th; however, on that morning his 'foreman' Jeremy called to say they didn't have the right color and would call back when the order came in. I asked when would that be and Jermey said he couldn't "...say how long it would take for Fed Ex to deliver..." the color. They called once since then (about May 24th), saying they were still waiting for the color, but by now it's obvious that Fed Ex is NOT the problem. Bottom line is they have not done the repairs, and they do not deserve anyone's business. My advice is to not give any business to John Savage or his 'foreman' Jeremy. They might be quick to take your money, but have no intention of returning to fix any problems, should they need to do so. This was the worst customer service experience I have had with a contractor. read more

Overall, The tub was nice. I would have given a four or five if their was not a small crater in the middle of the tub in the inside. The owners are nice. They need to work on the transportation of the tub. A tarp bleeds when it rains. It took over three months to do the inside and out of tub. I was a little disappointed that the tub was not near perfect. (small crater). read more