Whoever answers the phone is extremely condescending. I have called twice to see if they had…read moreavailability and both times the person was just flat out rude. My husband called to book a service for me and it was even worse for him! Way to put people off before they even receive a service...

I am from California and was visiting family in Michigan. I was referred by Sierra Watkins to…read moreSerenity. Sierra booked me a Deep Tissue massage with one of the massage therapist. It was exhilarating to say the least. Amazing massage. I was extremely satisfied. I plan to book a hair make over with Sierra on my next trip in October since she came highly recommended as well. Can't wait to see what she has in store for me. I highly recommend this Serenity Spa and Salon.

As a new client, I had a 60 min massage by Alison..she was extremely friendly and listened to my…read moreailments so she could tailor her technique to help relieve some pain. I booked a foot massage for the next day and can't wait to book her again for another full body massage. She is now my "go to " person for services. The front desk was also very pleasant and helpful.

This place is suppper cute! I also had an amazing experience here! I was greeted and welcomed as…read moresoon as I arrived and I noticed all my favorite brands of beauty and hair care gorgeously displayed as I walked in. Jenna, my friendly esthetician was also very prompt to see me and brought me to a clean and cozy room for my hair removal. She used sugaring technique, which for those who might not be familiar, is very difficult and if done incorrectly can be a not so pleasant experience. However, in my 10 years of waxing I can say this was in my top 3 greatest experiences. Jenna was friendly, welcoming and also extremely skilled in her technique. It was not only painless and quick, she got every last hair! I was seriously telling her I loved her! Haha trust me if you wax you understand. Anyways this place is wonderful and I totally recommend it! Thanks again Jenna - I will 100% be back!

My first experience here was for an updo and unfortnatly it was so bad I had to take it out when I…read moregot home - it was clear that this girl had no experience with updos and I do not think they should have allowed her to try on me, a paying customer. My second expierence was coming in for a manicure and the person could not do french tips, I have never encountered that before because it seems like a very basic "design". My third and final experience was recently when I was given a gift card for a mani/pedi/massage and I was not interested in the massage as I do not like them, but it was a gift, so I asked if I could use the remainer of the balance after covering the mani/pedi on a different service and they said no. So that is why I am leaving this review because that is poor customer service. I have not left a bad review prior even with my bad experiences because the staff has always been SO nice. But this time it was not a great experience due to customer service. Additionally, my GEL manicure started chipping in TWO days, whereas I have gone other places where it has lasted me 4 weeks. So I believe they are either not training their staff well, or they don't use quality products. Which for how expensive it is there, they should be doing both of those things. I would not recommend going here, unless you are in a pinch. Still leaving two stars because the girls who have given my services have been very nice and I think that is worth mentioning.

Overall this place was just okay to me. I went on a Saturday and it was very busy. The music was…read moreloud and a few stylists were pretty loud too. Not exactly what I was hoping for in a "day spa" vibe. My stylist was Chelsea. She was pleasant and didn't talk too much, which I appreciated since I told her I was looking for some downtime. I'm happy overall with my cut, but sort of felt rushed by her. I've noticed several split ends since too, which is disappointing since I told her I wanted the ends cleaned up and healthy. She did a very nice scalp massage during the shampoo though and did a nice job targeting products that I might like.

Great place for a massage. Was able to schedule while traveling and worth every minute!!read more

Purchased gift card over the phone for hubbys birthday .Never picked up gift card, he now can't get…read morea message due to needing a 3rd back surgery. Called for refund. Toldno refund and policy on back of card. Advised never picked up card and never toldno refund when purchased. Advised didn't agree. Took info and said owner would call me. 2 days an 4 phone calls..still no call back.

Always have a great experience here. Atmosphere is cute and relaxed. Every stylist is kind and fun…read more Hannah cut my hair and she did exactly what I asked her to do. Will definitely be back!