Dr. Lori Losey Lovato has been nothing but a blessing to me in my search for a pair of hearing aids…read morethat fit my lifestyle. I came to SOUND Audiology and Hearing Aids at the beginning of the year to look for a new pair of hearing aids since It was time for an upgrade (my last pair was purchased in 2005!) Lori set me up with a new pair of ReSound hearing aids, a pair of hearing aids that have the ability to connect to my cell phone via Bluetooth. I have been completely blown away by how this pair of hearing aids have dramatically increased the quality of my life, and even more so how they have presented new opportunities for me! Dr. Lovato's expertise on different brands of hearing aids (such as the pros and cons, software type, lifestyle, fit) is, in my opinion, very valuable. Lori was able to adjust the settings on my hearing aids to help me hear more comfortably in louder settings (like a restaurant or at a baseball game) by cancelling out unwanted background chatter. I noticed these changes immediately when my family went out to eat at a very noisy restaurant and I was able to understand everything they were saying without any background interference from other patrons. It felt incredible to be able to hear! I confidently recommend friends and family to Lori as she always knows what will be the most beneficial for different people's lifestyles. The relationships that I have made at SOUND Audiology and Hearing aids are absolutely wonderful; the staff is lovely and the service is exceptional. I have never had any issues scheduling any appointments or getting in contact with them. It is always a pleasure knowing that I am in the presence of friends when I get my check-ups. I can't express how blessed I am to have Dr. Lori Losey Lovato as my audiologist, and I encourage everyone who needs hearing aids or even a hearing test to take your "journey to hearing well" with her at SOUND Audiology and Hearing Aids. I am so thankful we have such a wonderful audiologist in the Tri Cities!

The absolute best Doctor of Audiology (Lori Lovato, Au.D.) and staff you will find in not only the…read moreTri-Cities or Washington, but on the West Coast. Exceptional patient care, the best hearing technology you will find and cutting edge diagnostic testing.

Upon recommendation from a friend, I've been a customer for nearly two years. Dr. Richard Nielsen,…read moreAu.D., has taken care of me during that time. The hearing tests were comprehensive and Richard is the consummate professional. The staff are courteous and professional as well. Savanna manages the reception desk, setting up appointments and providing the friendly reminder call. I can't say enough about my experience and satisfaction with all elements of Hearing Healthcare Associates.

From the owner: Hearing Aids, Balance Evaluation (dizzy/dizziness/vertigo), Audiological Evaluation (pediatric and…read moreadult), Hearing Test, Hearing Evaluation, Tinnitus Evaluation and Treatment, Ringing/Noise in the Ears, Custom Earplugs, Custom Hearing Protection, Earwax Removal, Hearing Aid Repair, Custom Earpiece/In-Ear Monitor

I try to always support local businesses and especially a woman owned business. I came to this…read morepractice from another area. The first person I saw convinced me that I needed new hearing aides. She told me that the sound would be better. Sadly, that was not the case. I tried to schedule several re-checks, and I was put off. I then had to cancel a few times, too. Long story short, I still am not happy with the product they recommended. Frustrating to go in twice, pay the fee and be told that my aides were working "just fine". Finally, I convinced them to send the aids to the manufacturer, after the warranty had worn out. Even then, they kept telling me how expensive that would be, it was around 300 bucks. I am more frustrated that I was unable to schedule appointments without having to wait 2 months. I have had several challenges that were not addressed, nor was I even made aware of. The front office here are so very kind and welcoming. I just wish the actual service I received matched that.

I drove 2 hours from out of town, and this office visit was a COMPLETE waste of my time…read more First off, I scheduled this appointment THREE months in advance, and they tried calling to cancel the appointment... I absolutely refused to cancel my appointment I made not 1, not 2, but 3 months in advance. I advised them I was going to their city for a specific event that was the very next day, so NO, I could not just reschedule!!! At the appointment I was given absolutely no information, no pricing, NOTHING!!! The representative that took me into the room after the hearing test, couldn't find a single thing to be helpful to being able to provide the slightest bit of information. It's now been 26 day's and I STILL have yet to hear ANYTHING from them. So I called them back a SECOND time and again got NOTHING, but was told, oh I'm sorry, the provider still hasn't come into the office.... So I call a THIRD time today and got spoken to pretty rudely by "Ellen" I had to repeat myself THREE times to her before she offered any help. Advised me the doctor is STILL not in the office TWENTY SIX day's later.... So I asked her what is next, what the plan of action is, and by the end of the call, she was laughing at me, and I even pointed it out that she just laughed at me... She told me that she would call first thing tomorrow morning, and I told her.... HM...we'll see... And I told her that if I don't hear from her, that she'll be she hearing from me. My experience with this company has been completely awful, it seems like the entire thing was a waste of my time, money, and gas. So far, this provider/company has been a complete joke in regards to treating patients with tinnitus, or having any kind of sympathy, empathy, patience, or understanding. I would give ZERO stars if I could!!! I would most definitely NOT recommend making an appointment with this provider, especially if you're from out of town or out of state and don't even live in the same city in which their office is located. If they get around to ever getting a hold of me and correcting all of their mistakes, then I may update this review. But after how I felt getting off the phone with them, I knew I couldn't just stay quiet and not say anything.... I mean, I don't want others to have to suffer such horrible customer service, and go out of their way, only to be left 100% completely disappointed. People with tinnitus are suffering every single day of their lives, and we are searching for help & answers, and I'd like to think compassion as well, of which I have found none at Columbia Basin Hearing.

Dr Jacky went above and beyond for my mother regarding her hearing aid. The company who we…read morepurchased her hearing aid from refused to reasonably work with us. Dr. went to bat for my mom and resolved our problem!!

We were in Walla Walla for a wedding and my husband forgot the cleaning tools for his hearing aids…read more We happened to pass by Sound and went in on the off chance they could help. They found some items that would work and graciously gave them to him. We really appreciated their attention and kindness. Based on this experience, we would recommend considering them for any audiology needs.

Specialist never tested my hearing and now I have moderate hearing loss. The way I found out is…read morewhen the audiologist did some ear testing. Why are doctors skipping around instead of taking action right away for things. Ifsomeone goes to a specialist, other tests must be done associated with an issue. Logic America duh.

Dr. Stromberg is not the person to see for management of chronic sinus problems. He was…read moredismissive and rude. Did not culture me and missed my sinus infection. ENT in Seattle cultured me, found it, and treated it. Will not be going back.

I had some hearing aids refurbished. I was charged $5000, more than the hearing aids cost new. I…read morewas told that is "what it cost". My last visit, I asked to skip one service as my primary care provider had just performed that service the previous week. They did skip that service but I was charged for that service anyway- Was that part of the visit though it is itemized and charged individually? Now I am told that since the hearing aids are more than 5 years old, they can not continue to clean and check the hearing aids- they are too old- I must buy new hearing aids. They did say that they would "teach me to clean and check them myself". If I could learn to "clean and check them myself", why was I not taught this previously rather than requiring me to come in every 3-4 months for checks that were an out of pocket expense, not covered by insurance? I had asked if there was another solution and was told they had to to the checks. I question the ethics of not teaching folks to do things they could apparently do for themselves - is this to increase billing? I also question forcing folks to buy new equipment because of elapsed time rather than product performance- stated reason for forcing the purchase of new equipment "because of liability"

Very rude lady working at the front desk , I was going in to see how their prices compare to…read moreCostco, she's not allowed to give out prices .. wont be doing business there I guess ..

Dr. Ryan has been my doctor since 2005. During this time he has treated me for numerous medical…read moreproblems including cardio vascular, respiratory, muscular and simple medical problems. He has always been professional and easy to explain the problems i was experiencing . Today am 77 year old male in good health and I praise Dr. Ryan and his staff for this. Thank all. Dean R

My husband was referred to Dr Ryan and his first impression was not good. He came in wearing sweat…read morepants and a carhartt tshirt. I would think a doctor would look alittle more professional. The first 15 mins Dr Ryan proceeded to fall asleep multiple times while my husband was discussing his concerns. Dr Ryan also kept yawning. He would fall asleep while taking notes also. Then he told my husband to Google the nervous system and try to figure out where the issues are starting from. Over all this visit was a waste of time and money. VERY UNPROFESSIONAL MAN.