Nobody seems to have told Certified that you cannot succeed in business by being kind. I have had…read moretwo meetings with the staff at Certified and was both times humbled by their caring and generosity. I am a summer person at a nearby lake and had a problem with my hearing aids. Although I had not purchased these aids through Certified, they treated my as if I were an established, important client. If you want chrome, glass and large waiting room spaces in order for you to trust a hearing aid provider, you will not be attracted to Certified. If you are interested in kindness and professionalism, check out Certified Hearing Aid Care.

From the owner: Payment Plans Available; No Interest Finance Charges. NYS Registered Hearing Aid Dealership.read more

I've had my new hearing aids for one week. I first noticed that I was able to hear birdsong, which…read moreI haven't heard for years! Dr. Stoklosa is a perfect angel, so easy to talk to and extremely knowledgeable in her field. I am so thankful that a part of my life which was missing for so long is now back! Thank you. Bless you! FP

I am so incredibly grateful to have found Christine Stoklosa at Advanced Audiology of New York PC…read more My visit on July 25, 2025, was an exceptional experience. Christine was not only professional but also incredibly thorough, and I was truly impressed by her expertise. She identified a critical finding on my audiogram--a flat tympanogram with a large ear canal volume--and responsibly recommended I see an ENT first. I am so appreciative that she prioritized my overall health, and I now feel completely confident and at ease about the next steps. I couldn't be happier with the level of care and guidance I received and wholeheartedly recommend her practice at 390 Crystal Run Road in Middletown, NY to anyone in need of an audiologist they can trust.

My mother in law has become a bit of a curmudgeon as she has gotten older and has been fighting…read moregetting hearing aids even though she desperately needs them. She finally bought at another location but complained they didnt work and refused to wear them. My wife took her into Empire and they were amazing. They worked with Carlene who took her time and was patient and she walked my MIL through some tuning of her devices. By the end my MIL was tearing up because she was so happy with how they were working. Linda was also amazing as she helped her navigate the insurance processes. All in all fantastic experience, highly recommend this team of experts.

They are very helpful and pleasant. The staff make it easy to do testing, repairs and answer any…read morequestions we have.

I had a surgery 9 years ago for my Chronic sinus infections by Dr Gordon. He did a great job and I…read morewas sinus free for about 2 years which was great. But unfortunately for last few years the sinus infections are back. Anyone who suffers from this knows they suck! So I went yesterday for my appointment and the staff are great. I called when I got there as that's protocol with the whole pandemic. They have hand sanitizer and of course a mask is a must. Wait was not that long. The doctor I saw Caitlin ( who I never met) was very Thorough and great. She looked in my sinuses and told me what I need to do going forward. She suggested another antibiotic as I've had sinus infection for 2 weeks now and also Blood work to be done and then a Cat Scan that I scheduled. When I go back in March, I will see Dr Gordon and after my results we will go from there. If you suffer from sinuses like I do, this ENT Facility is definitely the place to visit. They are very nice and understanding. I'm glad I finally went back!

HORRIBLE HORRIBLE SERVICE!!! Had an ear infection, needed to see an ENT, 1st available Appt, with…read morethis office was 3 weeks out with a PA not even DR....fine, is what it is took appt, day prior they cancel on me saying the PA got sick.... next available Appt when .... Addl 3 weeks out .... was very upset still took rebooked appt.... Day prior ... what happens.... Appt cancelled again .... Obviously not a serious office and not looking to retain or get new patients.... Could be the best doctors or office in the world will never go back or recommend!!! I can not believe a professional office has such poor service!! Shame on this office and staff!!

My wife scheduled an appointment with Dr. Massengill based on the understanding that the office…read moreaccepted no-fault insurance. When our daughter arrived for her appointment today, she was told that they do not accept no-fault insurance, and the office apologized for giving us the wrong information. We then asked if she could simply be seen under our private health insurance, and we were willing to pay out of pocket if necessary. Unfortunately, Dr. Massengill refused to treat her and apparently did not want anything to do with the appointment because it had originally been scheduled as a no-fault visit. What was most disappointing was the complete lack of willingness to find a solution. We were prepared to use our private insurance or pay ourselves, yet our daughter was still turned away when she was in desperate need of treatment. I understand that medical practices have financial and insurance policies, but patients should not be treated as if they are just a billing issue. In our experience, the focus seemed to be on how the office would get paid rather than on helping the patient. There are plenty of doctors who understand that patient care should come first and the financial details can be worked out afterward. Unfortunately, based on our experience today, Dr. Massengill was not one of them. Extremely disappointing.

I don't know if I recently got tinnitus, to see the ENT, for hearing test, normal, so it'll no…read morelonger be problem? but the tinnitus still bothering me everyday! and ENT doctor just say nothing, weird!

Lawrence Hearing is a locally owned, family business. Brandon gives personal service and is very…read moreknowledgeable about the various types of hearing aids.Before recommending a particular type of aid, Brandon administers a hearing test and exams your ears. In additionally, the guarantee and follow service are excellent. A very good experience. John P.

Don Lawrence has been my hearing specialist in the Warwick office for over 6 years. He is always…read morean absolute pleasure to work with and top-notch at what he does. Today, I had an issue with one of my hearing aids while I was in Middletown. Their office took me in right away. Brandon was an absolute pleasure & took care of my issue quickly & patiently. On a scale of 1 to 10 they are a 12!