1. Empire Hearing & Audiology

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Middletown, NY

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Empire Hearing & Audiology

5.0 (3 reviews)
Closed • 9:00 am - 5:00 pm

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3 years ago

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2 years ago

They are very helpful and pleasant. The staff make it easy to do testing, repairs and answer any questions we have.

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3 years ago

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ENT & Allergy Associates - Middletown

ENT & Allergy Associates - Middletown

3.2(18 reviews)
3.2 mi

My wife scheduled an appointment with Dr. Massengill based on the understanding that the office…read moreaccepted no-fault insurance. When our daughter arrived for her appointment today, she was told that they do not accept no-fault insurance, and the office apologized for giving us the wrong information. We then asked if she could simply be seen under our private health insurance, and we were willing to pay out of pocket if necessary. Unfortunately, Dr. Massengill refused to treat her and apparently did not want anything to do with the appointment because it had originally been scheduled as a no-fault visit. What was most disappointing was the complete lack of willingness to find a solution. We were prepared to use our private insurance or pay ourselves, yet our daughter was still turned away when she was in desperate need of treatment. I understand that medical practices have financial and insurance policies, but patients should not be treated as if they are just a billing issue. In our experience, the focus seemed to be on how the office would get paid rather than on helping the patient. There are plenty of doctors who understand that patient care should come first and the financial details can be worked out afterward. Unfortunately, based on our experience today, Dr. Massengill was not one of them. Extremely disappointing.

I don't know if I recently got tinnitus, to see the ENT, for hearing test, normal, so it'll no…read morelonger be problem? but the tinnitus still bothering me everyday! and ENT doctor just say nothing, weird!

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ENT & Allergy Associates - Middletown
ENT & Allergy Associates - Middletown
ENT & Allergy Associates - Middletown

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Empire Hearing & Audiology - hearingaidproviders - Updated October 2026

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