Very pleasant and helpful office reception staff. Problem…read morecame when I got charged $150.00 for a replacement piece that can be ordered online for $40 for a pair. They plug right in, are the exact same item (size & model #). There's several you tube videos showing the 2 minute procedure for replacing the broken receiver. Save your money.... I have NO problem with a company making a few dollars on parts, that's business. I do have a problem with a company up charging 700% margin for a 2 minute job.. Time to find another Hearing center....

Dr. Bonnette is the audiologist to have. She is very knowledgeable and will educate you through…read morethe entire process and actually help you understand your hearing loss. Her expertise is worth every penny. She breaks the stigma of hearing aids!

I cannot say enough about how awesome this place is and how nice the people are to do business…read morewith. I have been going there about eight years and every time they far exceed my expectations. I lost one of my hearing aids three years ago, had them insured so Allyson thought I might like to go with Phonak because I listen to a lot of music and watch movies.I bought Phonak hearing aids three years ago and love them. Phylis runs the front counter and is so friendly and efficient. My audiologist is Allyson and I have been with her since day one and she is amazing. Hearing aids changed my life and so happy I chose NH Hearing Institute. Thank you guys!

I have dealt with NH Hearing Insitute for years, since my daughter was 4 and she is now in her 30s…read more I developed a hearing problem in 2004 so have been going there for myself since then. I have had both Oticon and Phonak hearing aids from NHHI. I have a primary audiologist but sometimes due to schedules, I have seen two other audiologists. All of them have been great. At one point I chose to get a second opinion from a renowned audiologist in NYC. She totally concurred with what my audiologist at NHHI had recommended. When I need help they are always there for me, as I mentioned, if not my primary audiologist then one of the others. I could not be happier with an audiologist and I like that all three whom I have gone to have been great. They are all doctors of audiology.

I was referred to this practice by my pcp. unfortunately my visit was as bad as others have…read moredocumented previously. terrible service atmosphere. over charging for visits.. etc. Don't go here unless there are no other options

Jeffrey is a really nice guy... This place used to have issues with answering phones and keeping…read morethings professional as far as the secretaries were concerned but they seemed to hire new staff and people actually answer the phones and call you back now.. Jeffrey took the time to listen to my symptoms and seemed like he cared.. I had surgery to remove a lymph node and he did An amazing job. Everyone was kind and friendly.. The office is small but clean. I've never met any of the other doctors. But Jeff is definitely the best they got. These smaller private offices always seem to care more and offer more help... I thank the ear nose and throat specialists for at least trying to help me figure out what's wrong with me and my lymph nodes... Other doctors don't care and shrug their shoulders.

They were recommended by my doctor and I couldn't be happier. They've made my hearing aids sound…read morebetter than ever. The level of care is far more superior than the last providers I've seen.

From the owner: We specialize in comprehensive, personalized audiology care that's tailored to you—not a…read moreone-size-fits-all approach. Here's what sets our services apart: Expert Diagnostic Testing & Hearing Evaluations: Using state-of-the-art tools, our licensed audiologists perform thorough assessments to pinpoint the root of your hearing challenges, from mild loss to complex cases involving tinnitus or balance issues. We don't just test; we listen to your story and create a roadmap for better hearing. Premium Hearing Aid Fittings & Custom Solutions: We carry top brands like Widex and Phonak, including innovative platforms like Phonak Quest, which excels in noisy environments with up to 45% better speech clarity. Every fitting is fine-tuned for comfort and performance, with our full guarantee ensuring you're 100% satisfied—or we make it right. Ongoing Support & Rehabilitation: Hearing health is a journey, and we're with you every step. Enjoy free follow-up adjustments, hearing aid cleanings every few months, and personalized rehab programs to boost your communication skills. Plus, we offer education on hearing protection to keep your ears thriving long-term. Convenient, Compassionate Care: As a local, independent practice, we're easy to reach—no big-box hassles or long waits. Our team, led by friendly pros like Dr. Ryan, takes the time to explain everything in plain language, making your visits stress-free and empowering.

very professional and knowledgeable .Dave gave me some great guidance. would absolutely recommend…read more GIL SLATER

Go somewhere else . I wish I did !They don't deal with insurances and once you purchase your…read morehearing aides they won't even talk to the insurance company.

We had a very good experience here with my 5 year old. Dr Edwards took excellent care of him, and…read morethe audiologists were fantastic as well. Dr. Edwards happened to be there after the audiologist results came back and was happy to talk with us about them on the spot. That's the way a good doctor should be. We highly recommend this office.

I am EXTREMELY disappointed with the way this practice lacks care and consideration for their…read morepatients. Due to bus traffic we were 6 minutes late to the appointment. We stood in the waiting room behind the patient in front of us who was checking in. Once that patient was checked in and they got to us they did not indicate we couldn't be seen. They proceeded to go through the paperwork, taking the insurance card and copying it, etc. Once all of that was done the receptionist said she would let them know we were there. She then said they couldn't see us because we were past the strict 10 minute policy. My poor son is 5 years old and has had sudden hearing loss for the past 6 days. I understand having a late policy and needing to stick to it. How there was not consideration for the fact that we were NOT 10 minutes late and we were waiting to be checked in, in addition to the fact that life happens (getting stuck behind a bus) AND there was no care about the fact that we are talking about the sudden loss of hearing of a 5 year old child is beyond me. If the practice can not treat their patients with care and function black and white without consideration of barriers beyond control of their patients then I do not want to be cared for here. When we left my poor child said "Wait what are we doing? I can't hear. They were going to help me." ...I thought the same.

Being a customer/patient of audiologists in the Concord, NH area for probably 30 years, I have…read morerotated through several of the providers in town. Of the 4 offices that come to mind, New England Audiology has been my best personal and professional interaction of all. Other "businesses" (and face it, the sale of hearing aids is often the major source of revenue for audiology practices) have not come close to the sense of belonging to a family of concerned, dedicated, and highly competent specialists. Dr. Jaques has been my audiologist for over 10-12 years. I switched to her care when the "made of iPhone" hearing aids were first being released, and having a Bluetooth enabled device that beams your phone calls (and music, podcasts, etc.) binaurally was going to be a game changer. But the former provider, who had sold me Oticon hearing aids (very high quality; check out Consumer Reports), was unable to provide any model of "Made for iPhone" devices. Oticon was pursuing their own accessory device, which I think they finally jettisoned in favor of what had become the standard: made for iPhone. And the new hearing aids from NE Audiology were about half the price that I had paid for the Oticon ones about 5 years earlier. Since I started going to Dr. Jacques, she has added additional staff, as well as taking on audiology students to give them training and real world experience. I have had consistently excellent care. As a retired physician from Concord Hospital, I had worked with medical students, residents from Dartmouth Medical School, PA students from Mass College of Health Sciences from their Manchester location. I admire the dedication of ANY provider who takes on, at no remuneration, health care students and trainees for training for the next generations of patients. During the COVID pandemic, they were top notch in keeping the patients well cared for, with splendid precautions for everyone's safety. I bought new hearing aids about 3 or 4 years ago, to move up to rechargeable instruments over the tiny batteries. And those tiny batteries are expensive, so 4 years of no trips to CVS, adds up to money saved. Even though changing the batteries is only about once a week (larger devices can handle bigger batteries, so get changed less often) having a bedside charger is even easier. Part of the evening routine: charge the iPhone, charge the smart watch, drop the hearing aids into their charger. All told, I am extremely pleased with NE Audiology. They do have a Manchester office as well, but since I live about 1/2 mile from the Concord office, have never made that trip.

The best!! I am hearing impaired, as is my special needs…read moredaughter. I also am an RN over seeing a large population of folks who experience developmental disability. I have referred numerous people to this practice after experiencing nothing less than excellence in customer service. They are problem-solvers. There is a true integrity that takes place with every employee at this office making sure that in a hearing world, we all have the same opportunity! Excellent time on return calls - 2 Convenient locations and Dr.Beth has made a huge difference in our lives. From the moment you call Ann Marie at the front desk -until your hearing appointment is complete, you go away knowing that you have been in the hands of true experts. In a world where healthcare is insurance driven and waiting seems to be the norm/ this is the best experience ever.

Dr. Robertson is a skilled audiologist who she stands behind her work. I had custom ear molds made…read more It is common for molds to need adjustments. Doctors Robertson worked with me until the molds were comfortable for no additional charge. She is the best!

Dr. Robertson is, as Yelp says, "as good as it gets!" She is very competent, professional,…read moreempathetic, and patient-oriented. I brought an elderly friend from Florida, staying with us for a week, to Dr. Robertson because it appeared to me that his hearing aids just weren't helping him much. Within ten minutes, she had assessed, using digital aids (yes, she has up to date equipment), that he was hearing only 50%-70% of what he should be hearing. By the time we left an hour later, he was so much more animated, having conversations with us that he couldn't have had before we saw her, that it was amazing. I am a health care professional; this visit reminded me that some health care professionals are better than others. Dr. Robertson is excellent.