I have dealt with NH Hearing Insitute for years, since my daughter was 4 and she is now in her 30s…read more I developed a hearing problem in 2004 so have been going there for myself since then. I have had both Oticon and Phonak hearing aids from NHHI. I have a primary audiologist but sometimes due to schedules, I have seen two other audiologists. All of them have been great. At one point I chose to get a second opinion from a renowned audiologist in NYC. She totally concurred with what my audiologist at NHHI had recommended. When I need help they are always there for me, as I mentioned, if not my primary audiologist then one of the others. I could not be happier with an audiologist and I like that all three whom I have gone to have been great. They are all doctors of audiology.

I cannot say enough about how awesome this place is and how nice the people are to do business…read morewith. I have been going there about eight years and every time they far exceed my expectations. I lost one of my hearing aids three years ago, had them insured so Allyson thought I might like to go with Phonak because I listen to a lot of music and watch movies.I bought Phonak hearing aids three years ago and love them. Phylis runs the front counter and is so friendly and efficient. My audiologist is Allyson and I have been with her since day one and she is amazing. Hearing aids changed my life and so happy I chose NH Hearing Institute. Thank you guys!

Before I get into my issue with this office, I must say this: The doctor I saw did a great job. I…read morewent in with a very painful ear infection and the care he gave me was competent and effective. If the care I received were all I had to talk about, I would give this business a much higher rating. However, I was extremely disappointed with how this office handled my billing. I am uninsured and very low-income, so before I went in to the office, I contacted them via e-mail to ask how much their services would cost me. I was told that it "shouldn't be more than $150." I was able to pay that, so I went in to the office, where I was asked to sign a document in which I agreed to pay $150 up front. I paid this and went in to see the doctor. When I came out of the doctor's office I was given a piece of paper listing what I had paid in cash and the service I had come in for. The way this sheet was laid out made it look as if the service I received had cost the $150 I paid. At no point during any of these three above-mentioned discussions did anyone indicate that I still owed the office money. A month later I got a bill for $163. The $150 I had put down apparently had covered the cost of my procedure, but only $20 of the "new patient" fee. Again, no one had even indicated to me that any such fee existed or that I would be charged after leaving the office. Because I need to budget for each of my bills, I wasn't able to pay this bill, and I went in to the office to complain. Now, I admit I was hoping they would cancel the bill, but even though they didn't, I might have been mollified if they had at least apologized for the lack of clarity in their billing process. Instead, I was told by two different people that it was, essentially, not their fault, because the ladies at the front desk had no way of knowing what the doctors' fees would be. This in itself seems like a problem with their billing procedures, but either way, I don't believe it could prevent them from at least telling me that there would be an additional bill coming. Instead, I feel as if this bill was snuck on me, because they didn't want to tell me they were sending me a bill without being able to tell me what it would be. On top of this, when I spoke to the lady at the front desk, she said that the visit fee could have been up to $400, a sort of "be glad it's only this" attitude that seems like entirely the wrong approach to a client's complaint about a bill. All in all, the trouble with their billing process pretty much balances out the quality of the doctors' care, especially for me, since I don't have the money to easily handle sudden $160 bills. If you do, or better yet, if you're insured, then by all means visit this office. Otherwise, just keep in mind that you'll need to keep an eye on your wallet.

I was referred to this practice by my pcp. unfortunately my visit was as bad as others have…read moredocumented previously. terrible service atmosphere. over charging for visits.. etc. Don't go here unless there are no other options

Being a customer/patient of audiologists in the Concord, NH area for probably 30 years, I have…read morerotated through several of the providers in town. Of the 4 offices that come to mind, New England Audiology has been my best personal and professional interaction of all. Other "businesses" (and face it, the sale of hearing aids is often the major source of revenue for audiology practices) have not come close to the sense of belonging to a family of concerned, dedicated, and highly competent specialists. Dr. Jaques has been my audiologist for over 10-12 years. I switched to her care when the "made of iPhone" hearing aids were first being released, and having a Bluetooth enabled device that beams your phone calls (and music, podcasts, etc.) binaurally was going to be a game changer. But the former provider, who had sold me Oticon hearing aids (very high quality; check out Consumer Reports), was unable to provide any model of "Made for iPhone" devices. Oticon was pursuing their own accessory device, which I think they finally jettisoned in favor of what had become the standard: made for iPhone. And the new hearing aids from NE Audiology were about half the price that I had paid for the Oticon ones about 5 years earlier. Since I started going to Dr. Jacques, she has added additional staff, as well as taking on audiology students to give them training and real world experience. I have had consistently excellent care. As a retired physician from Concord Hospital, I had worked with medical students, residents from Dartmouth Medical School, PA students from Mass College of Health Sciences from their Manchester location. I admire the dedication of ANY provider who takes on, at no remuneration, health care students and trainees for training for the next generations of patients. During the COVID pandemic, they were top notch in keeping the patients well cared for, with splendid precautions for everyone's safety. I bought new hearing aids about 3 or 4 years ago, to move up to rechargeable instruments over the tiny batteries. And those tiny batteries are expensive, so 4 years of no trips to CVS, adds up to money saved. Even though changing the batteries is only about once a week (larger devices can handle bigger batteries, so get changed less often) having a bedside charger is even easier. Part of the evening routine: charge the iPhone, charge the smart watch, drop the hearing aids into their charger. All told, I am extremely pleased with NE Audiology. They do have a Manchester office as well, but since I live about 1/2 mile from the Concord office, have never made that trip.

The best!! I am hearing impaired, as is my special needs…read moredaughter. I also am an RN over seeing a large population of folks who experience developmental disability. I have referred numerous people to this practice after experiencing nothing less than excellence in customer service. They are problem-solvers. There is a true integrity that takes place with every employee at this office making sure that in a hearing world, we all have the same opportunity! Excellent time on return calls - 2 Convenient locations and Dr.Beth has made a huge difference in our lives. From the moment you call Ann Marie at the front desk -until your hearing appointment is complete, you go away knowing that you have been in the hands of true experts. In a world where healthcare is insurance driven and waiting seems to be the norm/ this is the best experience ever.

Dr Woods and staff were extremely welcoming and knowledgeable. She was thorough and walked me…read morethrough the entire process. I'm so comfortable with my hearing aids after coming in to my appointments and having her and staff show me everything I need to be successful with these devices. Highly recommend this office.

Front desk was so rude. The doctor may be okay I never got to find out. No empathy whatsoever.read more

Dr. Robertson is a skilled audiologist who she stands behind her work. I had custom ear molds made…read more It is common for molds to need adjustments. Doctors Robertson worked with me until the molds were comfortable for no additional charge. She is the best!

Dr. Robertson is, as Yelp says, "as good as it gets!" She is very competent, professional,…read moreempathetic, and patient-oriented. I brought an elderly friend from Florida, staying with us for a week, to Dr. Robertson because it appeared to me that his hearing aids just weren't helping him much. Within ten minutes, she had assessed, using digital aids (yes, she has up to date equipment), that he was hearing only 50%-70% of what he should be hearing. By the time we left an hour later, he was so much more animated, having conversations with us that he couldn't have had before we saw her, that it was amazing. I am a health care professional; this visit reminded me that some health care professionals are better than others. Dr. Robertson is excellent.

I had my initial visit with Dr. Regan and she performed a hearing evaluation on me that same day. I…read morewas briefed on my hearing loss and fitted with hearing aids that were best suited for me. I received my new hearing aids this morning, just one week after my initial appointment. Dr. Regan took her time showing my how to use and adjust my hearing aids. I am so happy I finally decided to call Professional Audiology. It will be a life changing experience for me. I'm looking forward to visiting with friends and being able to understand and join in the conversations again. Dr. Regan is awesome, very patient and has been wonderful in helping me understand the seriousness of my "hearing loss". I am very grateful for the service I received at Professional Audiology.

I purchased musician earplugs from Professional Audiology 13 months ago. When at an unrelated Ear,…read moreNose, Throat doctor visit, the ENT told me that the earplugs went way too deep into my ears and were bruising my eardrum. They were always tight, but not painful so I had never noticed. When I reached out to Professional Audiology (and finally got through because the Portsmouth office doesn't always pick up the phone) they told me that they only follow the manufacturer's warranty and that I need to buy new ones for another $250. When I asked them to reconsider since they had made faulty ear molds in the first place they digitally screamed at me in multiple CAPS emails that they were out of warranty and that I was being unreasonable. Worst customer service ever. They were unwilling to listen, consider, and respond calmly. Very disappointing. And now I'm out ear plugs or $250. Cool.

Last week I was in Byfield, MA to share Thanksgiving with my daughter and her family. When I…read morearrived in Byfield, I discovered that my Resound hearing aids had a problem. The folks at New England Hearing Care in Newburyport went out of their way to provide exceptional service to a 90 year old man who could barely hear without his aids. I would rate the team at New England Hearing Care with a 6 if Icould. They deserved it, for which I am exteremely grateful. Henry W. Leeds

The staff are very knowledgeable and made it a pleasant experience. They are very thorough and…read moreexplain everything, to make sure you are satisfied.

Very pleasant and helpful office reception staff. Problem…read morecame when I got charged $150.00 for a replacement piece that can be ordered online for $40 for a pair. They plug right in, are the exact same item (size & model #). There's several you tube videos showing the 2 minute procedure for replacing the broken receiver. Save your money.... I have NO problem with a company making a few dollars on parts, that's business. I do have a problem with a company up charging 700% margin for a 2 minute job.. Time to find another Hearing center....

Dr. Bonnette is the audiologist to have. She is very knowledgeable and will educate you through…read morethe entire process and actually help you understand your hearing loss. Her expertise is worth every penny. She breaks the stigma of hearing aids!