"I clearly recall walking into Elevate Hearing Aid Center in early April 2023. Having moved to the…read moreEast Coast to assist my parents--both in their 80s--I had become a veteran of the 'appointment circuit.' I had spent months navigating dozens of businesses that were efficient, yet entirely transactional. In those offices, I wasn't just looking for a product; I was watching how my parents were acknowledged in the process. Most places deliver information so fast it requires a translator. But the day the three of us were ushered into Kim's office, the atmosphere changed. Kim didn't just 'hear' my father; she listened to him. She authentically included my mother in the process, despite it not being her appointment. It was the first time in a long journey of pitches and products that I saw my parents respond with true comfort. Elevate is a rare, third-generation family business. Kim's father passed down a professional philosophy that prioritizes the person over the product, and that legacy makes a world of difference to my tribe. It ensures we can still say the important things to each other every day. Supporting this legacy is Tucker, the third spoke in the generational wheel. As a certified specialist, he handles the complex IT and the intricate federal insurance paperwork that often bogs down retired families. He ensures the technical side is as seamless as the clinical side. If you feel something is lacking in your current care, I highly recommend you visit Elevate. You might be surprised at what you--and your family--have been missing. Maybe we'll see you there. Sincerely, Tim, son of Ike and Anna."

I love them sooo much they always make you Feel like ur…read morefamily not just a patient we moved recently, moved to Texas and they were able to ship Mama's hearing aids from Virginia to Texas with no issue no problem. They always look out. They always make sure you have everything you need definitely a place I would recommend for anybody to go to

Mom and I got there five minutes before they closed on a Friday. Mom has dementia and her hearing…read moreaids were broke. Melissa the office manager got the doctor and they helped my mom. Foregoing debt to the two of them. Excellent patient care and what wonderful human beings they are. Thank you from the bottom of my heart. Will only go here from now on.

From the owner: At Ascent Audiology & Hearing in Fredericksburg, VA, we handle many kinds of hearing problems. If…read moreyou feel like hearing loss is making you miss out on life, we're here to help.

My son has been a patient for 4 years. He wears a hearing aid, which is under warranty for 5 years…read more Included in that warranty are batteries for the hearing aid. I have documentation of this being included in the warranty. I have also been given batteries by the HRC at every visit, for four years. Today, I asked to pick up some and was told, 'it's never been their policy to give batteries for free.' Well, that is not what my warranty agreement says nor is that the truth of the last four years. Such a strange thing to lie about and then try to gaslight us into thinking I had just made up the last four years and the terms of the warranty?? In fact, I was told by the audiologist to select this specific hearing aid instead of the rechargeable ones BECAUSE the warranty includes free batteries from the HRC. Really disappointing experience. After this, I would definitely recommend considering going somewhere else.

From the owner: Hearing Resource Center in Fredericksburgread more

I too have been receiving deceptive postal mailers from Beltone for 10+ years. After many attempts…read moreto stop them by calling Beltone/number on the mailer I decided to dig further. Search "Beltone stop junk mail" and their "Communications Preference Center" webpage will appear. Fill this form out using the EXACT name/address on mailer. Ex. First name = "The xxxxx", last name = "Residency". Mailers have finally stopped!

I'm giving this business a 1 because sometihng is required , at least once a month I receive a…read moreletter from Beltone . The letter has a subject : Appointment Confirmation Requested . They claim that I've not visited their Beltone store for a hearing assessment. For one thing if and when I need a hearing aid I will choose where I want to go . I get letters disguised as urgent , once I had one that looked like a Christmas card and letters with a no return address ! I have calI and askked them to stop sending me letters to no avail . I have a strict policy not to do business with charlatans trying to drum up my business .

Front desk rude and condescending Wait time OK . Tech OK…read more Easy to get appointment. Doctor matter of fact. Numerous texts in advance about $50 fee if no show. They need to teach customer relations politeness to front desk. Corporate chain feeling . Parking hard today locate office first time. Expect template reply to this.

They stopped taking Blue Cross/Blue Shield Federal Employees. HELLO? Why would you discontinue…read morepatients on one of - if not the - dominant health providers in the biz - esp. with the number of feds in this area? Bad call. Now I need to find a new optometrist.

Parking fair . Front Desk blah. Dr OK Saw Dr close to…read moreappt time. Was friendly. Answering my questions .

E.R. dr called and spoke to them before hand because I needed to be aeen right away. I was told…read morethey confirmed I could be seen rigbt away. My insurance approved Dr. Dash was in network. When I called to schedule I was told the first available appt was not for another few weeks. When I relayed that the E.R. Dr called and was told he could see me right away the office rep told me he did not accept my insurance. The woman doing the scheduling told me I could be seen but would have to pay out of pocket. I explained that I called my insurance beforehand and was approved because this Dr. was in network she put me on hold again and said she would look up my information. She seemed to be trying to find ANY reason not to see me until I finally just gave up after the 4th time I was put on hold.