Really happy to have found Alex and his team to help me with a project than countless other…read morecompanies either wanted a complete re-do of the entire floor, or the entire bathroom even, instead of just fixing the issue of several (9 or so) loose tiles. Most companies said it would be impossible to take the loose tiles out without breaking them. Alex said he could do it... AND HE DID!!! :)) Now my bathroom floor is perfect again without having to re-do the entire floor. Alex was even able and willing to replace a baseboard in the bedroom that had been damaged for a long time. Super kind and talented, Alex and his team is a wonderful resource for your home improvement needs.

Could not have been more pleased. A total bathroom renovation- needed floor to ceiling tile, shower…read morearea and heated tile floor install. We receieved a very reasonable quote, Alex's team showed up every day until the work was completed. Lots of sloping angles and edges. This was excellent work, clean cut tiles, perfect grout lines and spacing. Highly recommend for a major tile job!

We had a full bathroom reno a few years ago (which was amazing and all went very well) but now…read morefound immediate need for a grab bar in the tub for which 'blocking' in the wall had been installed (i.e. immediate need due to injury and recovery). We called, they found details of the old work (to confirm where to drill vs 'best guess' and were able to fit us in their schedule quickly (for this and 2 other grab bars). Again, the Works crew were professional and we were very pleased with the results-- we definitely recommend them them!

Jesse and Lisa were amazing to work with. They were thoughtful and helpful when it came to creating…read morewhat we envisioned and how to do it. They communicate well and have made a step my step system to help you understand and navigate the building process. We highly recommend them for small and large projects.

We were so happy with Celio's work. He came to our rescue after somebody else did a horrible job on…read moreour bathroom tiles and Celio offered to re-do everything for a very reasonable price. Him and his crew were very professional and super nice people. They even offered to refinish our bathtub for no extra cost and it came out beautiful. I would recommend Celio without any hesitations and will hire them again when I would need a tile job done.

Buyer beware! Celio came in to quote our bathroom remodel and gave us a very low price. He seemed…read morelike a nice guy who would take pride in his work, so we awarded him the business. Our initial impression couldn't be farther from the truth! Overall, Celio's work was careless, his demeanor was COMPLETELY unprofessional and at times, downright scary. Celio was extremely volatile, to the point where he shockingly got into a physical altercation with my husband and stormed off the job leaving a hole in our floor, a toilet in our hallway, and debris everywhere. He abandoned the unfinished job, after being paid in full, during his second time back to make repairs to his work (after his first repair was carelessly done and left additional damage). Such a waste of time and money since I ended up having to spend more money hiring another contractor to fix his work.

Eddie did a great job re-grouting my bathroom and straightening out another bathroom on time…read more Prompt courteous did good work reasonable pricing cleaned up afterwards. I would definitely hire him again!

New Again Tile & Grout Restoration has done work on several of our bathrooms. We have been very…read morepleased with each project outcome. Ed is professional, meticulous, reliable, and just an all-around great guy. He is an expert in tile and grout care and repair/replacement. He also takes great care to always leave the project area very clean upon completion. I highly recommend this company for all tile and grout work. Ed truly made all of our surfaces look new again!

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

We reached out to Dowcett to see about having an outdoor shower built for our pool. Charlie came…read morepromptly and - along with one of his employees, walked through the project with us. They made several suggestions that really improved our plan, including recommending materials that made more sense (and were more affordable) than what we had envisioned. They completed the build in three days, complete with shut off valves and line drains to close it for the winter -- we are thrilled with the results! Oh, and they also came in under the estimate (and well under what other companies offered). We would not hesitate to recommend him - or use him for our next project!

Charlie and his crew repaired numerous holes and cracks in my sheetrock and plaster, then painted…read moreall five rooms in my small bungalow. They did a fantastic job of surface prep, and it shows. I felt the price was fair, and they finished ahead of schedule. I am very pleased with the work. Highly recommend.

It was so fun doing business with Stacey at The Tile Source. Stacey has a really good eye for art…read moreand interior design, so working with her was like having my very own personal designer. Prior to going to The Tile Source I went to other places and I was struggling with choosing a backsplash for my kitchen. I made an appointment and brought in several photos of my kitchen then explained what my vision was. Stacey showed me several different tiles that complimented my kitchen and then gave me some time to look them all over. Little did I know while she was giving me unhurried time alone to decide which samples I would take home, she was at the other end of the store putting together some beautiful accent tiles that she thought I might like for under my hood. They were beautiful! I ended up going with the tile I liked most with the accent tile that Stacey picked out herself. She knew that they went well together. She even recommended a tile guy who also ended up being amazing! I have nothing but positive things to say about my experience. Stacey and Jen were both really attentive and helpful. They were both very responsive to emails and phone calls. They were both extremely helpful and they both truly care about their clients. Their prices are reasonable, but even if they're slightly higher it is totally worth it because they go above and beyond to give you a 5 star experience, which you can not get online or at larger stores. I will refer everyone to them!

I sell high end real estate on Boston's North Shore and offer my clients design consulting. The…read moreselection at Tile Source is quite broad in design and price point. And the convenient location at Cumming Center saves me a trip to the Design Center in Boston. I have been using The Tile Source for nearly 10 years, and both my clients and I have had excellent customer service. I have never had any issues with shipment, broken tile, or communication. And trust The Tile Source with all of my clients.

I can't say enough about John and his work! I was helping my daughter get some work done in her…read morebathroom and needed someone to lay the tile that we purchased. I was looking at having someone do the tile and someone else to replace a new toilet and vanity. John was able to quote me on the whole job-not just the tile. Which made the process go much smoother and faster. I highly recommend John for his high quality work.

John tiled our backslash after kitchen remodeling. He came quickly and gave us a reasonable price…read more He is a pleasure to work with and tile looks awesome. We highly recommend him