Wonderful store employees very helpful always giving directions to find right components for your…read morecraft.

The staff was very rude. Very unprofessional…read more I always felt like I couldn't shop in peace.

Amazing selection and great prices! Also very helpful staff! Weird location but worth it!read more

Horrible, horrible company!!! Ordered some Asian Family plum sauce and was sent a completely…read moredifferent product from what was imaged on their website. When I enquired, I was told it was not their responsibility if the supplier sends them different products, that they have over 5000 items and cannot possibly keep track if the supplier sends something other than what they ordered. I said I did not want this product that I had paid $35 plus $20 in shipping and they advised that I could return it but would have to cover the cost of returning the products myself. I live in Ontario and they shipped from their Alberta location. /beyond that 2 of the bottles had been damaged in transit - or packed and shipped already damaged - and the sauce was leaked inside the shipping box. When I sent a photo of the item from their website and a photo of the product I received, they told me it was the same thing!! I see positive reviews from people who were in Lethbridge and shopped in their physical store so I actually believe they purposefully scam online shoppers and then refuse any responsibility. They should be fined and shut down for unlawful business practices!!!

Horrible customer service. I placed a large online order, only to receive a poorly packed box with…read moredamaged and expired items. When I called to complain, I was told I would be refunded. Later, when following up by email, they refused to refund and told me there is nothing wrong with selling expired food. When I told them I would have to make a report with my credit card company, they told me I that was threatening. I would think stealing your customers money is far more threatening behaviour. I would recommend that everyone submit reports to the Canada Food Inspection Agency. They will close the business down if enough people report the selling of expired goods. Don't risk buying from Umami Shop.