The woman at the front desk is miserable. This is NOT A WALK IN CLINIC/URGENT CARE, though the name…read moreis misleading. The woman seemed upset about the confusion and had a horrible attitude when asking for where to go.

This facility should not hold itself out as "walk-in". The receptionist was wildly rude, said I…read moreneeded an appointment (impossible as they don't answer the phone), and then said I needed to to my primary doctor first (I'm on vacation hence the need for the walk-in). It is a total waste of time to visit their office and it is compounded by an unempathetic receptionist whose sole function appears to be turning away sick patients.

client for 10 years......medicare.....kind, thoughtful doctor (s) responsible records and…read morereferrals. Good people and no cultural bias

This is a great practice! I never wait long, everyone is polite, Dr. Dimock is wonderful: smart,…read moregreat listener and kind. Most importantly, she's really up on the latest studies. She explains things really well. Everyone there has been great. Have been a patient there for 2 years.

I had a cycling accident back in January. They were the closest urgent care center to where the…read moreaccident took place. And although they weren't able to deal with the severity of the injury, they made the arrangements at the hospital I eventually went to, to be treated for it. The staff was caring and informative and they got me in quickly. When I did get to the hospital, they were waiting for me. I wouldn't hesitate to use this facility again in the future. But, I'm hoping I never have to again, if you know what I mean.

Excellent care each time I've needed to visit. I've never had to wait more than 10 minutes. This…read moreurgent care is excellent!

If you're looking for an urgent care that will gladly take your money, send you for X-rays, and…read morethen tell you they don't even remove splinters -- something they apparently knew from the start because they "don't intentionally break skin" -- then this is the place for you. If you're looking for actual treatment, I'd strongly recommend going literally anywhere else.

I never have to wait long to get seen and the staff there is super nice. I always get great care…read morewhen I come here.

If I could give this practice a zero I would. I have been there twice to see Letitia Horrigan, DO…read moreand will never go back. My first time there I was placed into an exam room and told "the doctor will be in shortly " ...45 min later she walked in without an apology or explanation. Her exam was not complete and as a physician, I knew what she was supposed to do. She also took the liberty of calling me by my first name without consent. Not one person in the office introduced themself. My second visit was cut short because I had weighed myself in the morning since I had an afternoon appointment and I had eaten lunch. I did not think it was necessary to be weighed again..The dr walked in and refused to see me if I didn't step on the scale. At that point I walked out. I'm a 63 yr woman and she treated me like a child! Never again!

This facility is no longer a physician owned primary care practice. It was sold to a "for profit"…read morecorporation. Since then the primary practice care quality has dropped dramatically. I myself and several friends have had horrible experiences with this office. Several long term medically trained excellent employees have left this practice. Beware.

I have been for vaccines, as well as a recent trip for treatment of the flu. The Nurse…read morePractitioners are very professional, and there are no assistants or hardly- trained medical assistants, like at other urgent cares. They are very knowledgble, and refer to current recemmendations and studies. What a great value, with very little wait.

From the owner: MinuteClinic® in FALMOUTH is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

My last review was 2 years ago, so I want to update it. I STILL come here and STILL get the most…read moretop tier service. I'm always in and out so quickly and the staff are always so friendly, kind, efficient and make sure you're well taken care of. You can even go virtual visits on their site. I have come here for all types of problems and I always get the help I need. Every employee I encounter actually listen to me. They make sure to explain everything in great detail and I never leave confused about any treatment to recover. They have the best care I've ever experienced. Even after so long the place still looks brand new. The rooms are so clean and so cozy and private. Even the waiting area is very nice.

So grateful they were open on Sunday. Fast and efficient and ready to help, would recommend!read more

We visit the Navy Med. Clinic for pharmacy services. As retired military who qualify to receive…read morecare at the VA, this pharmacy allows for prescriptions from the VA to be transferred to this location. Parking is around back. Show your ID to enter the building. The building is large and includes medical records, radiology and other medical services. We don't often see many staff in the main lobby area, but those we have encountered have all been helpful and pleasant. Most departments are down hallways off the central lobby or upstairs. A public restroom is down the hall, past medical records. There is a small 'café' down a hall on your right just past the pharmacy that includes a couple of vending machines. Although there is a food prep area here, I have never seen this area open. There is quite a bit of medical info available posted throughout the facility and from time to time they have a medical exhibit of one sort or another in the lobby area. The pharmacy is right inside the door. Use the kiosk to scan your military ID, answer some questions and you will be issued a ticket. Have a seat and wait for your number to be called on their automated system. We don't usually have more than a few minute wait but always come prepared because some days the clinic is hopping and the pharmacy busy.

My husband is active duty Navy and so he basically stuck getting his medical care on base. The plus…read moreside is that it's free and it's relatively self-contained, but the downside is pretty extensive. Before the covid pandemic, it was hard for us to get him appointments for routine visits and even harder for us to get him referrals for specialty services that were outside the clinic. Referral management at this clinic seemed to revel in its feeling of power in keeping referrals from service members which I feel is a dire problem for service members who truly need services. Every time I've been here, it seems like the clinic is well staffed, however this does not relate to a well-oiled machine by any stretch. Whether we were there for a pharmacy refill or for a standard checkup, it seemed like visits took much longer than they needed to because of poorly managed time and recurring disregard for the time service members and their families set aside for their scheduled appointments. Now that covid is impacting basically everything, the clinic is no different. Everyone regardless of who they are is required to wear a face covering while on any installation which includes family members of service members. If you are non-essential, you are not allowed to go inside the clinic which makes sense. They are also working the kinks out for bringing pharmacy items out to the curb to reduce the exposure of service members to potentially sick people which I think is fine. The only issue is that the system is not working and they have had to go back to the clinic multiple times just to pick up a routine prescription that they told me was ready. We've had the experience of getting to know multiple installation clinics through our career with the Navy and understandably this is the one of the smallest if not the smallest clinic. That said, its relative size shouldn't dictate the quality of care it provides to its service members and their families as well as the veteran community who depends on it.

They Do have xrays and lab services. They also open at 8am!!…read moreVery nice reception, caring dr types. Pretty Ez check in but couldn't reserve time online but still not an extreme wait. As usual though at opening a few of us were there . Took me after 15 minutes and then parked me in an exam room. Comfy but another 20mim. Very competent very caring. Great asset for Middletown! Thanks

Did nothing for me I had a sore throat. When the strep test…read morewas negative I didn't even get seen by an actual doctor even though the PA didn't know what was wrong with me. They essentially just said to go see someone else about it and my visit cost me lots of money,