I set up an appointment for 12:20 to hopefully have a quick walk in to get some meds for a sinus…read moreinfection. I wasn't called back until nearly 2:30 and there was only 3 people in front of me. Not sure how this place stays open when they could have a slight sense of urgency to paying customers. Unfortunately, not a lot of options during the holiday season and it was a Sunday. The tech was friendly and even cracked some jokes to keep me happy. The PA was nice and knowledgeable. My appointment took less than 5 minutes after I was finally seen.

Don't waste time scheduling an appointment. It does nothing for you! They place you at the end of…read morethe line based on when you get there. If there were 10 walk-in's and you placed an appointment at noon, you will arrive a little before noon, be 11th in line and be seen sometime after 1:30 or 2:00 at best. The people that work there say it is really a paperwork pre check-in. Worthless!

Kaitlyn, NP is knowledgeable, friendly and fast! As is entire staff at this location!…read more We've used them twice and outstanding care each time!

Turned me away because I have great insurance, CHP. They don't care about patients; money first,…read morenot patients. Terrible customer communication, horrible people. Worthless

You morons who are incompetent at doing your job. You wasted my time sitting in the waiting room…read morefor two hours to tell me you don't take CHP. Are you kidding me. Are you that idiotic you can't check the check-ins before making someone wait. You're trash.

Go to the Thomasville Road location very nice and friendly staff. The staff here is horrible. The…read morefront desk employee (Sadie) is very rude. She said they hold appointments for an hour even if you're not here. Then she tells a guy when he walked him they're extremely busy and he should go to TMH urgent care. (What)?? Then she tells a customer they may not take his insurance without knowing if that was the case so he could leave. The problem is I have the same insurance that was previously accepted. I asked for her manger (Xavier she stated) She called him and lied about my concerns and then sat there and whispered with another office worker while still not wanting to work. She didn't mention to me when I checked in they were running behind I had sat over 45min before she says they will try to see if the other appointments don't show which they hold for an hour even if there not in the building. I've never heard of this, but maybe this is why they turn patients away and get behind. Terrible!!!!!!! I hope this gets fixed soon because customer service like this is not what I'm accustomed to with PF.:( Whitney Wells (Regional Director) if you see this the staff needs training in policy and customer service.

First time really needing any kind of primary care or serious surgery. I went to HCA ER and was…read moretold to make a visit here for my Patellar Tendon Rupture. I sighed in and waited a little bit, there was a lot of people there on a Monday at 8:30am. I was finally called to be evaluated. I ended up getting together with Dr. Jordan Walters and proceeded to make quick plans for surgery that same week. This was my first surgery ever and I was very curious about the entire process of everyone's jobs so everyone was pretty nice to talk to about what was going to happen. I had my surgery at their older TOC building with physical therapy on the left side and the surgeries taking place on the right side. Overall, I'm one week post op recovering now and already have my leg at 40% ROM with no pain. This is definitely an experience.

This is what you see behind check in and loud laughing while clients are waiting in line…read more Disgraceful....

This is a very friendly office. Everything runs very smoothly over the last year due to their good…read morework. I had a major illness, diagnosed and solved.

They fell me with no respect for me being a patient, I am good enough for your practice to bill my…read moreinsurance for nothing, but being hung up on by your front desk staff is unacceptable.

Really, there were 4 people outside when I came in around 4:30pm…read more Finally, they got me in at 5:30 pm and I have been waiting for full 1 hour for the nurse practitioner to come. She finally came at 6:27!

All the good doctors and specialists quit and were replaced with foreign doctors…read more Member Services is a joke. The Website is close to useless. My primary care physician Dr Leonard Waldenberger retired or left and I was not notified until 10 days after the fact. My general Surgeon left. My Cardiologist Left. I was given 3 possible replacement doctors, only 3, for Internal Medicine. This was today. 5-26-2026

Urgent care on metropolitan blvd in Tallahassee Florida saw my brother for a 102.4 temperature,…read morecoughing and sneezing. They sent him home after telling him he had a virus. I have been an RN for over 30 years and I have never see a patient in his condition (elevated temp and coughing up yellow sputum) be sent home with NO ANTIBIOTIC, and told to take Tylenol! He was seen by an obviously INCOMPETENT nurse practitioner. I took him to a MD who ordered an antibiotic straight away and told him he had a bacterial infection!! Beware of the care you get here!

I have used all services here to date: Imaging, Urgent Care, and LabCorp and have never had to wait…read morelong and get my results back quickly. In addition to myself, my kids have also utilized their urgent care services which really come in handy when you have kids that can't wait for booked up doctor's offices to have an opening. I want to encourage anyone with CHP to come here, but I don't want to let everyone know about this gem because it will get busier-lol. The customer service and care is top notch. If you are blessed to have CHP, this is the place to come if you need any of these services.

I was treated in the TMH ER by Dr Brian Shubert. he was thorough with the care he provided. He…read moreordered necessary test to rule out what was causing my symptoms and very clear communicating everything so I was informed. Good, Good, experience today. Thank you. .

my mom passed out at home and had to go to the ER at TMH. She was there for 7 hours and didn't…read morelearn much of anything. She was discharged without talking to the doctor about any results or what caused her to pass out. They had one ER doctor. Couldn't get anyone to get her a wheelchair to take her to the car. It was a circus. If you have to go to the ER, don't go to TMH