On Thursday morning 4/2/26 my grandson went to this irgent care with ear pain and fever. He was…read moremisdiagnosed with a virus and mu daighter was told to give flonase and salone nebulizer. He continued to suffer all day until he was correctely diagnosed with strep at the urgent care by Home Goods later that afternoon and goven a script for amoxicillin. The fact that he was not treated correctly at first could have been very dangerous for him. Thank God we went for another opinion!

I made an online appointment to come in aarrived early to take care of insurance card, co pay etc…read more. waited over hour to be seen. Kinda takes the urgent out of urgent care. I am not sure what has happened in the last few years but visits take longer and longer. They charge you first so can't leave either.

They don't answer their phones. Wanted to schedule an appointment. Waited 34 minutes for them to…read morepick up and they never did. I will have to go to urgent care just because they don't pick up their phones for me to schedule an appointment. I don't want to hear that I can schedule an appointment online! Northwell Health is very difficult to sign into online!!!!

I just left this urgent care facility and had a terrible interaction with PA Scribani. She has…read moreabsolutely zero compassion and behaved like a drama queen when I asked for a supervisor because I did not agree with her medical advice. As someone with two degrees in microbiology and a college professor, I do not appreciate being talked down to and dismissed. She did exactly that and I will be escalating this to the appropriate personnel. It's so crazy to see so many people also say the same thing about her. She needs to do better.

I got charged $185 to be told "it's probably viral" about my illness. With no prescriptions or…read moreanything prescribed. I was seen by a physician assistant. This is why physician assistants and nurse practitioners shouldn't be in the role of actual doctors.

PA Maria McGrail is the worst. Actual said having insurance is not something that allows you to…read morehave prescribed drugs avoiding the costs for over the counter. She misdiagnosed a chest and nasal infection and was adamant about NOT prescribing antibiotics, cough meds or nasal spray. She also said she would not give a doctors note for work without taking the COVID test. And said that's not how medicine works. This is the worst experience I even had in any Northwell Facility. The receptionist was rude and would not manually enter in the ins information when asked because I was sick. Then charged me 2xs for the service and told me to "come forward" so she could reverse the double charge. Day 2: my sister who received the antibiotics from a different PA in the same facility on the same day is feeling 100 times better. Being a good dr doesn't mean being straight from text book, every body: patient is different, next time u need to listen a bit more to ur patient, I am damn near 40 years old and know MY body, I wasn't asking for Codeine I was simple asking for antibiotics because I knew that's what I needed, I have a job too to attend to as a medical professional. And working and having great ins means you can get a second option and get the prescriptions and doctors care you need. Lesson learned for me as well. I will not go to this urgent care and if this PA ever turns doctor I would never go or recommend her to anyone. A PA lesson hopefully learned.

Outstanding experience, everything is clean and new, knowledgeable staff…read more Four stars for having a pointless online appointment scheduling. They do not honor it when there are others waiting, so you basically wait again... I live 2 minutes away and would wait in the facility instead of waiting home and thinking they would take me on time.

I find everyone here to be extremely pleasant to deal with....except the PA. I don't know his name…read morebut I've seen him 2x for the same issue and 2x he told me (in a nasty way) that I really needed a dedicated (specialist) for my issue. My guy - that's why urgent care exists. I don't have time to make an appointment and WAIT to be seen weeks from now when my issues is...um ..what's the word? URGENT Until I know he's been rotated out, I'm going to another urgent care.

great care,quick exams & people know what their doing & do not make you wait hours to be seenread more

My daughter went there for an x-ray of her right lower arm. My Neice took her because she was…read moreunable to drive. Long story short, they refused to x-ray her because she would not sign off so the visit could be workers compensation. My daughter mentioned it started hurting before work and then went to work and continued to hurt during day and after. They immediately brought papers for workers compensation and were trying to force her to sign it. My daughter did not want to sign it because she didn't want to go thru workers compensation just a vist. My Neice is an MA for an urgent care in bklyn and she knew they couldn't force her. They told my Neice to leave the room. She refused and they told my daughter they wouldn't X-ray her. We choose this urgent care because on a Sunday urgent care with X-ray is scarce and close to our home. Now she had to go driving 30 away to another urgent care with X-ray to be seen, because this facility denied my daughter health care. Staff were very rude and unprofessional to both my daughter and Neice. If I could give 0 stars I would.

completely unprofessional, asked for a covid and a strep test never did the strep test. could hear…read morethe "doctor" speaking badly about me while she was in the hallway. called for a follow up and explained to them how much worse my symptoms were and the answer i got was great! have a great day! will absolutely never be going back there.

I had Previous good experience with this facility however, today I made an appointment on their…read morewebsite for 1:20 PM arrived promptly and was told by reception that regardless of my appointment time there would be an hour and a half wait so I replied well what is the point in making an appointment? It is worth noting that availability for many different timeslots in this hour.

I came in for a UTI test and 10 minutes after I took the test, a PA named Marina said I tested…read morenegative for a UTI. She then followed up with a full panel STD testing without my permission when I was not sexually active and I got charged hundreds of dollars for those tests. I get a phone call a week later saying I actually did have a UTI which means she lied to me in person to justify running STDs without informing me. I was not informed these tests would be performed until I received an email. I called the facility and was told they'd be cancelled but they never were. This should be illegal. She ordered these tests even though I specified I have not been sexually active in years. Shameful business practice!

The big set lady in the front is very rude and disrespectful. They denied me services because I…read morewanted bloodwork (which they offer) for an important surgery I'm having. Horrible customer service.

No stars !!! This place is an absolute joke !! I can't believe MT.SINAI has their name on this…read moreplace Went in at 4 left at 8 with absolutely no resolve or knowledge as to what is wrong with my leg !! I asked a nurse a question and she bluntly turned and said "I don't have you" Seriously !!? What kind of response is that Then instead of just coming into the area I was in theyshputing my last name throughout the ER ?! Do t they keep track of where patients are ??? I don't appreciate my name being screamed out like so much for HIPPA !!! Then the topping on the cake is a ridiculous security guard that I wanted to punch want my discharge papers before I leave ?? I told him no and he then I couldn't leave. Sorry not sorry I walked around and left !! NEVER AGAIN !!

I was arrested and was told to come in it was 4:30 they close at 6 sat for 20 minutes then was told…read morecould not be seen over 20 staff members on site 1 other person besides me was there a young kid with sleeves of tattoos was jumping around being aggressive when he noticed he might have to stay to work, I caused a seen making Dr Rotatori come out from no where to calm the situation down When I went to my car out back The kid with the tattoos was waiting by my car waiting to fight me so I told nurse to get him away from me.When I called later on that evening to report the incident to the dr I was arrested the next day Because 1 of the nurses stated I displayed a weapon when I first went in to demand services I spent a nite in jail over some kids running a joke of a medical facility to be continued