The provider, Juan Gonzales, thoroughly and kindly addressed my problem. I was able to get labs and…read moreimaging I needed with minimal wait at the same complex. He called me the same day to follow up about my results. Other staff were courteous and attentive.

I was seen promptly on Saturday morning. The PA fixed me and was caring during the procedure.read more

DO NOT GO HERE!!!!!!! Unfair billing practices is their specialty. I went here over a year and a…read morehalf ago and honestly forgot about the bill because they didn't bill me until OVER A YEAR LATER. Per NM law, they have no leg to stand on if they can't provide proof they billed you in a timely manner, ultimately resulting in them eating my bill. I was not about to pay it because they couldn't be bothered to bill me timely. About 6 months ago, my husband ended up at the same urgent care even though I told him not to. Guess what? Took them SIX MONTHS to bill him. We received a bill of $10 and called prepared to pay when the guy in the line notified me we owed over $100. I said that's odd considering I have a bill here for $10 that was "sent" 4/20/26 which, again, super weird because we just received this bill in JUNE. Proof that they don't have their crap together. The customer service guy was less than helpful so I asked to speak with the "supervisor" who oddly sounded like the same guy lol only to be HUNG up on TWICE. Called back immediately and demanded to speak to him but he was suddenly out of the office literally 10 seconds later . Then the guy said they were ready to take my $10 payment and I told them to eat the bill. I would not put it past them to charge me the full amount so better safe than sorry. Also, people, medical bills can't be sent to collections by law in NM unless they are over $500. Do your research! It'll save you a lot of money when it comes to companies like this with unfair and ILLEGAL billing practices. No sweat off my back. I was ready to pay what they billed me but after the horrible way I was treated, good luck to them and hope they go out of business. Will be reporting them to the BBB also. Save yourself the hassle. Do not use these people - they also have one other location on the east side. Avoid them at all costs!

the lady at the front desk was a real witch. not helpful at all. sorry you hate your job and gotta…read morebe here on a Saturday!

Dr. Quintana was EXCEPTIONAL! I am from out of town and he provided great service and eased my mind…read moreduring my travel. 10/10 recommend!!

Don't waste $100.00... they will tell you to go in person for a throat problem. Just curious…read more.. why do they even have virtual appointments when they tell you to go in person...? It is a waste of time and money. Don't bother.

The staff is always so nice here! Every problem that I have come in with they were able to help me…read morewith. My son needed stitches and they made sure to make feel as comfortable as possible. Wait time is average.

I only gave 1 star because of the following: urgent care is usually needed for emergent medical…read moreissues when ur primary is closed, off hours like after 6pm, weekends when regular doctors are closed. However, they have adopted a system of needing an " appointment " first. This makes absolutely no sense for URGENT CARE. Also, they are CLOSED on weekends. Also, this makes no sense for URGENT CARE. This is at the Belen Pres urgent care location. So, if yiu have Pres Insurance, you have zero options in this county.. I am seriously considering changing my health insurance during open enrollment. I do not drive in Albuquerque anymore to consider other pres urgent care centers. Definitely going to switch to another insurer.

I had a really great experience at this clinic. I came in for a general check-up, labs. Everything…read morewas handled smoothly and professionally. The provider was thorough, took the time to answer my questions, and made me feel comfortable throughout the visit. You can tell they genuinely care about their patients and take pride in what they do. Overall, it was a positive experience, and I would definitely recommend this clinic to others looking for attentive and quality care.

They never answered the phone. They don't really care about the caller's needs. Ignoring a…read moreringing phone is a strong indicator of quality. Let that be a warning.

My wife had a very poor experience here. After carrying strong flu-like symptoms and a 103 fever…read morefor three days, she was sent away without treatment. The PA who saw her listened briefly to her lungs, then became focused on her perception of heart attack symptoms in my wife, after my wife stated her chest hurt when taking deep breaths. My wife left without any real treatment or investigation of her symptoms. Two days later, my wife was seen by a different PA at a different urgent care company. Her lab results showed she had pneumonia. The new PA prescribed proper medication and now my wife is on the mend. Would not recommend this office.

I enjoy and trust my GP Dr. Luis Marquez. He and his staff have always treated me well…read more The front staff bring down the rating. They are usually nice but... I also can't believe they allow people to loudly talk in their speaker phone in the lobby. It's rude and we all do NOT want to listen to other people's conversations. The lobby should be comfortable for all not just those who want to talk on their phone.

The nurse practitioner that I saw, didn't even bother to examine me. Gave me the wrong diagnosis…read more Be careful, this company/clinic will have a huge law suit on their hands, but they think they can hand out suckers & people will come back to them, but they are dangerous!! They make their employees write good reviews, or else, just do they can get their ratings up...pathetic!! Kathy (owner) does not care about her employees & thinks they are all dispensable!! If you break your "contract" with her, she charges the provider thousands of dollars & she treats you like your a turd on the lawn, once you give your notice!! This is why she carries around a $500 purse!! She is not an advocate of Valencia county, all she cares about is the money ..