Friendy efficient service. They furnish all your medical records on line and have clinics all over…read morethis part of Texas. I've been using BSW hospital and clinical services for 7 years now and have never been disappointed.

Had to use the services for a minor laceration on my hand…read more The online experience was top notch. Able to login ahead of time and wait at home for about half hour. Filled out paperwork online. Then texted when time to arrive. Location is pretty convenient right off service road or from Bass Pro parking area. Wait time was not bad as did most of it at home on line but then arrived and still waited a while which is a bit frustrating but no big deal. Same with paperwork, had to fill out two brief forms upon arrival. No big deal just always frustrating to me that I have to fill out online and then paper too if the exact same forms. First world problems for sure so just glaze over this as it is more of a me problem than the clinic! Ha Parking was ample, wait room was nice and spacious and empty. Also full mask requirements as of this post so good safety and no complaints from me when in a healthcare facility! Service provided was standard and the staff very knowledgeable and helpful. Satisfied with the help and care and appreciate the folks there.

I was unable to get an appointment with my primary care doctor in the coming week, and thought a…read morecondition seemed to be worsening. I was able to book a noon appointment at this clinic. We arrived early, and there were few cars in the lot so I was hopeful they'd be on time. By 12:20 I noticed there were still 2 people ahead of me. I didn't have a good feeling about the place, plus thought I was feeling better so I texted a cancelation because there was nobody at the desk. When someone appeared I went up and repeated that I wanted to cancel. The attendant tried to convince me to schedule at another of their clinics with a shorter wait time. I refused, and received a text confirming cancelation. By the time I left there were many more people waiting to be seen. About an hour later I received an email confirming an appointment I never made, for 5:45 pm. I canceled, of course. Definitely not what I expected. This location is easy to find and had adequate parking and a large waiting area. If the waiting room got full I wouldn't want to be near anyone with a communicable illness, as the chairs are packed rather tightly together.

I recently visited Baylor Scott & White Urgent Care seeking help for significant neck pain…read more(Cervical Dystonia). Before my visit, I carefully reviewed the clinic's website, which stated that the facility could assist with neck pain. Based on that information, I expected evaluation and treatment options beyond over-the-counter medication. During the intake process and throughout my visit, I clearly communicated that over-the-counter medications were not providing relief. Despite this, the care I received was limited to a recommendation for Tylenol. I was left feeling that the services available did not match the expectations set by the clinic's online information regarding treatment for neck pain. It is disappointing when patients in genuine pain are directed by an urgent care clinic to "go to an Emergency Room, even though I'm standing in what I thought was one....particularly when the apparent KNOWN limitations are not clearly communicated upfront. I share this feedback as a recent patient who had a negative experience so that the practice can hopefully better align its advertised services with the actual care provided. I hope this input is received constructively. Honest patient feedback is protected under consumer protection laws, and I trust there will be no form of retaliation for sharing my experience.

We have Baylor Scott & White. LOVE Baylor Scott & White…read more This is about NextCare, which I learned later has only recently has been affiliated with Baylor Scott & White. They are not connected to the BSW system and apparently have not undergone training either. We went to this NextCare Urgent Care facility (Palm Valley and Sunrise in Round Rock) believing we were going to a BSW facility. Service was not up to BSW standards. The receptionist (blue hair streaks) was not friendly or helpful. Kept making me get up to answer questions. There was another person at reception who noticed I was having trouble breathing and walking. At least she walked over to me to sign forms and offered water. The blue hair streaks was better at staying seated and calling me to her. Why she couldn't get all the information on the first go is a mystery. The doctor was nice but not competent. When I failed to get better, I went to a REAL BSW urgent care, the doctor confirmed I was not given the correct prescription. Luckily, I had the forethought to bring the printout from NextCare that summarized the x-ray findings. Thankfully, I started getting better with the right prescription and dosage. I got a bill from NextCare. Just adds insult to injury, so to speak. I would avoid ANY NextCare facility even if Baylor, Scott & White is emblazoned everywhere. It won't be up to BSW standards, at least not for now.

This review is specifically for the urgent care they offer and the x-ray services. When they…read morestarted to offer urgent care downstairs in this building, we would come here for care if our primary care physician was booked up. Usually it's a walk in however on my last visit they allowed me to schedule an appointment online. Major points for that! Keep in mind, while they allow for appointments to be scheduled it does not mean you will be seen at that time. It just helps you get back sooner. If they have patients ahead of you or something urgent comes up then you will have to wait. My appointment was at 5pm and I actually went back into a room at 5:07pm. The provider working urgent care was family nurse practitioner Dampier. She was down to earth and very pleasant. I really liked her! The check in process was smooth and the clerk up front was very nice. It was icing on the cake that they now have X-ray services in the building. I was able to speak with the provider, get an X-ray and go home all in one visit! I didn't have to wait until another day or go to another location. Sweet! Definitely had a pleasant visit and one of the reasons why I continue to keep coming back for care.

Every time I've had an appointment at #BSW Specialty Clinic on the 5th floor, I've enjoyed meeting…read moreexceptional physicians & welcoming staff. My PCP not only listens, but makes sure I know I am being heard, & whatever brought me into her realm of expertise that day will be addressed, within the 'best of practice' guidelines. And if there's a medical need with which my Doc may be less familiar, she makes 'no bones' about researching a best answer &/or most likely 'course of action' to resolve presenting issues as soon as my body will respond to suggested treatment. She is a very clinically-oriented, patient-focused 'resident', unencumbered by being hard-prsessed to see, evaluate & treat as many patients as possible... like so many other MD offices, where the Docs work their asses off, seeing way too many patients per hour to actually do 'best practice' medicine, forfeiting the value of communication found within longer doctor-patient interactions, in favor of shortened appointments to increase greater profit margins. I am THANKFUL my PCP hasn't been pressured into that mold as yet and, hence, can practice medicine without the impending 'burnout', so many other docs experience on behalf of a 'for profit' corporate structure. BSW: "Patients are seen by appointment, and we offer pediatric extended and weekend hours for unplanned injuries and illnesses. Walk-in/urgent care hours are for sick care only. Call 512.509.3650 for wait times or more information." AND... if you have to get blood work done, KESHIA at BSW's Lab, on the First Floor, is an excellent choice. Relatively painless, 'first stick' did the trick... and I have hard-to-stick, 'rolley veins' ;) Parking and access to services are easy. And if you have time and want a great tasting Almond Croissaint, pop into the little Cafe on the First floor. It's very tasty and she makes a mean 'cuppa Joe', too!

We've taken our kids to Family Emergency Room Georgetown several times, and every experience has…read morebeen great. The staff is always kind, welcoming, and quick to get us seen. As a parent, that's such a relief when you're worried about your child. The doctors are knowledgeable, take the time to explain everything, and never make you feel rushed. What I appreciate most is how wonderful they are with kids. Everyone is patient, caring, and does a great job helping children feel comfortable during a stressful situation. We're so grateful to have Family Emergency Room Georgetown in our community and recommend them to everyone we know.

It's weird to love an ER this much. Here is why this place is the best:…read more -They operate like a full-service emergency room and are federally required to be treated as in-network for all *eligible* visitors (must actually be an emergency visit). Their billing person confirmed this. Their website has a lot of info about the billing process as well. -They are flexible and will work with you to negotiate your dues to get the accounts closed out. I was stressing about the bills but their super nice billing lady helped us out. -Open 24/7. I looked at other options that were technically deemed in-network for my insurance plan and some were closed on Sunday. One of our visits was on Easter too. Why even bother with another ER when this place will bill in-network anyway? -Amazing nurses and doctors. Everyone is really nice and patient and takes great care of you. We've been there 3 times since November. Twice for my little guy (he was 1 during our first visit). Nurses and doctors were so nice and patient with him (and he definitely screamed a lot). -It's never crowded or full of sickly people. Not sure if that's a sign they don't have enough business though? PLEASE GO HERE SO THEY DON'T EVER SHUT DOWN. -Easy parking. -There's a cemetery next door which leaves a chance to make a morbid joke upon your departure.

My wife was having severe pain in her abdomen. We went to the ER. The man behind the desk wearing…read moreglasses was super unprofessional and didn't even look up. He just said fill out the clipboard. I went to park the car while this happened. When I enter I noticed my wife already seated. I asked if she checked in. She stated the guys said fill out the paper and have a seat. I noticed that the clipboard with my wife's info on it, was sitting on the counter in front of the man behind the glass. It sat there for 10 mins!!! I went up and acted like I was looking at the paper and he snatched it away. Fast-forward an hour and 10 mins. Everyone in front of us went. Then a young female came in smiling and laughing obviously not an emergency and she was called back. She'd only been there 10 mins. I thought maybe she said something different on her clipboard even though she was laughing and looked fine. The clip board only asked how much pain you were in. Then another female came in. She was called back after 10 mins. Again, my wife was curled over in severe pain!! After that, we left and went to Scott And White RR. They were packed. The person at the desk asked about symptoms and a few more questions. They brought my wife back immediately for observation to make sure there wasn't anything severe. Wow! Far better experience and my wife received treatment quickly. She was kept and admitted. Don't go to Seton Round Rock on AW Grimes if you have an emergency! I warned you! Terrible terrible terrible ER. This happened January 27, 2025 in the afternoon.

I definitely DO NOT recommend this doctor and the Ascension Medical Group. I called on January 6,…read more2022, to visit Dr. Ganon Popa at this center. They gave me an appointment for March 29, 2022. They called me multiple times to meet a new provider that they just hired recently at an earlier time, but I mentioned I will be OK waiting to see Dr. Popa who had much more experience. On March 29th when I showed up for the appointment, they told me Dr. Ganan Popa is not there, and I should see the new doctor. Dr. Kristen Hendrix. This was really disappointing!!! For the next visit in November 2022, I visited the center. Nurse told us the doctor will be with you shortly. I waited in the room with my two kids for an hour. At 4:20, I went out of the room and saw the nurse sitting in a room on her computer and the doctor also doing some paperwork on her computer in another room. I asked them why you are letting me sit for an hour while you are not with a patient. The doctor was very aggressive and told me I had to wait. I asked to talk with the manager, and they told me she was not there, and she will call you. I received a call from the manager the next day and instead of being apologetic she said based on your behavior, we cannot serve your son and you should find another doctor. This is the first time I am facing this kind of medical center service with such an unbelievable attitude.

This medical office is one that I have come to rely on that I find quite competent. The office…read morestaff is very competent and educated in the different insurance plans. The nurses are kind and empathetic and competent and educated. My rheumatologist, Dr. Rahmani, is exceptional. I trust him and I can be confident that he has my best interest in heart and he does not push medication I don't wanna take and he listens to me, while at the same time, looking out for what's best for my health. I highly recommend him.

If you were looking for the Burger King franchise version of a hospital this is it. They seem to…read morehave money for a remodel but not enough to hire enough doctors so I can see one, weird. nurse didnt listen to anything I said and then left before she could send my prescription to the correct pharmacy. she just picked one in a town 20 miles away I have never lived in... this is the second visit I have had that has been awful. This first time you get the benefit of doubt. Second time you get 1 star. Never going back

I have never had issues with this clinic, or with my Dr., who is leaving this practice and going to…read moreanother practice whose hospital I don't want to switch to. So I have to find another doctor and I am reading these reviews. I have never been treated poorly, never have had to wait very long, longest would be 10 minutes, and I love love love the patient portal. Whoever is in charge of the portal, always gets back to me within 24 hours, sometimes that very day. It is a great way to connect with your doctor and inform them of changes or concerns (not urgent concerns of course), instead of having to remember to tell my doctor everything during my appointment. I am confident that I will receive the same care that I always have with whomever I choose. During my past care here, I have never had the feeling the office over books patients. Dr. Spitler always had time for me, I never felt like she was rushing me out. I hope to find the same care in the doctors that are here at the clinic now. If I do feel that way during an appointment, I'm history!

Dr. Nelson is an outstanding doctor who shows concern and listens to her patients. She is one of…read morethe best Physicians I have ever had any Doctor. Staff here is also very nice and knowledgeable.

Cut the tip of my thumb off with a mandolin. Went here for care. Super fast. Skilled. Polite…read more Efficient. I highly recommend.

Dr Chilton and Jackie were amazing. I cannot say enough great things about how we were treated…read morehere. I definitely recommend. Will never go to a different ER again.