Friendy efficient service. They furnish all your medical records on line and have clinics all over…read morethis part of Texas. I've been using BSW hospital and clinical services for 7 years now and have never been disappointed.

DO NOT GO HERE! What a scam! I went in for a sinus infection. The doctor didn't do anything except…read morewrite a prescription for an antibiotic. After the co-pay and insurance payment, there is a balance of $284 for doing NOTHING. Sitting and chatting with the doctor is $434. CROOKS!

Can't the information I need because they don't do their job I called multiple times to reschedule…read moremy appointment and when I just showed up, it was multiple women working and by the phone they just let it ring obviously.

My husband visited this urgent care today and he was very impressed with his care…read more The nurse practitioner Zainab Olalere did a thorough exam and was very kind. She prescribed medications to ease his symptoms and encouraged him not to hesitate to notify them if they worsened. The patient service specialist at the front desk, Rhenolia, was very welcoming. Highly recommend this business

A 3-minute appointment turned into 3 prescriptions and a $300 bill. The real nightmare began with…read moretheir billing and communication with insurance - an absolute mess. If you don't want to spend the rest of your life on the phone with their billing department and your insurance, avoid this place. Would give 0 stars if I can

This review is specifically for the urgent care they offer and the x-ray services. When they…read morestarted to offer urgent care downstairs in this building, we would come here for care if our primary care physician was booked up. Usually it's a walk in however on my last visit they allowed me to schedule an appointment online. Major points for that! Keep in mind, while they allow for appointments to be scheduled it does not mean you will be seen at that time. It just helps you get back sooner. If they have patients ahead of you or something urgent comes up then you will have to wait. My appointment was at 5pm and I actually went back into a room at 5:07pm. The provider working urgent care was family nurse practitioner Dampier. She was down to earth and very pleasant. I really liked her! The check in process was smooth and the clerk up front was very nice. It was icing on the cake that they now have X-ray services in the building. I was able to speak with the provider, get an X-ray and go home all in one visit! I didn't have to wait until another day or go to another location. Sweet! Definitely had a pleasant visit and one of the reasons why I continue to keep coming back for care.

Every time I've had an appointment at #BSW Specialty Clinic on the 5th floor, I've enjoyed meeting…read moreexceptional physicians & welcoming staff. My PCP not only listens, but makes sure I know I am being heard, & whatever brought me into her realm of expertise that day will be addressed, within the 'best of practice' guidelines. And if there's a medical need with which my Doc may be less familiar, she makes 'no bones' about researching a best answer &/or most likely 'course of action' to resolve presenting issues as soon as my body will respond to suggested treatment. She is a very clinically-oriented, patient-focused 'resident', unencumbered by being hard-prsessed to see, evaluate & treat as many patients as possible... like so many other MD offices, where the Docs work their asses off, seeing way too many patients per hour to actually do 'best practice' medicine, forfeiting the value of communication found within longer doctor-patient interactions, in favor of shortened appointments to increase greater profit margins. I am THANKFUL my PCP hasn't been pressured into that mold as yet and, hence, can practice medicine without the impending 'burnout', so many other docs experience on behalf of a 'for profit' corporate structure. BSW: "Patients are seen by appointment, and we offer pediatric extended and weekend hours for unplanned injuries and illnesses. Walk-in/urgent care hours are for sick care only. Call 512.509.3650 for wait times or more information." AND... if you have to get blood work done, KESHIA at BSW's Lab, on the First Floor, is an excellent choice. Relatively painless, 'first stick' did the trick... and I have hard-to-stick, 'rolley veins' ;) Parking and access to services are easy. And if you have time and want a great tasting Almond Croissaint, pop into the little Cafe on the First floor. It's very tasty and she makes a mean 'cuppa Joe', too!

I came into this emergency clinic feeling extremely distressed, anxious, and emotional due to…read moreshortness of breath and an illness I couldn't quite explain. I had previously visited another ER a week prior where I was diagnosed with something mild, but I knew something wasn't right so again after my symptoms flared up again I decided to visit this Family Emergency Room in Georgetown. From the moment I arrived here, the experience was completely different in the best way possible. I was taken to the back in a timely manner, within 15 minutes of arriving, which was a stark contrast to other emergency rooms where I've waited hours, even while struggling to breathe! The receptionist immediately recognized the urgency of my situation, brought a nurse out to assess me, and ensured my emotional response was met with compassion and I was taken back quickly. Every staff member I encountered was kind, attentive, and genuinely caring. They listened carefully to my symptoms without rushing or dismissing my concerns, which is unfortunately something I've experienced elsewhere. I never felt like I was just another patient being pushed through a system. Instead, I felt heard and treated like a person who truly mattered. Within a short amount of time, they were able to properly evaluate, diagnose, and begin relieving my symptoms. Their efficiency, combined with their thoroughness, made a huge difference in my care and comfort. This clinic also offers testing capabilities that many other facilities do not and accepts a wide range of insurance plans, which is incredibly helpful. Dr. Valentini was especially helpful, professional, and reassuring throughout the entire process. I am beyond grateful for the level of care I received and would 100% recommend this clinic to anyone, no matter how minor or severe their symptoms may seem. I am confident they will provide the proper attention, compassion, and treatment you deserve!!

It's weird to love an ER this much. Here is why this place is the best:…read more -They operate like a full-service emergency room and are federally required to be treated as in-network for all *eligible* visitors (must actually be an emergency visit). Their billing person confirmed this. Their website has a lot of info about the billing process as well. -They are flexible and will work with you to negotiate your dues to get the accounts closed out. I was stressing about the bills but their super nice billing lady helped us out. -Open 24/7. I looked at other options that were technically deemed in-network for my insurance plan and some were closed on Sunday. One of our visits was on Easter too. Why even bother with another ER when this place will bill in-network anyway? -Amazing nurses and doctors. Everyone is really nice and patient and takes great care of you. We've been there 3 times since November. Twice for my little guy (he was 1 during our first visit). Nurses and doctors were so nice and patient with him (and he definitely screamed a lot). -It's never crowded or full of sickly people. Not sure if that's a sign they don't have enough business though? PLEASE GO HERE SO THEY DON'T EVER SHUT DOWN. -Easy parking. -There's a cemetery next door which leaves a chance to make a morbid joke upon your departure.

My wife was having severe pain in her abdomen. We went to the ER. The man behind the desk wearing…read moreglasses was super unprofessional and didn't even look up. He just said fill out the clipboard. I went to park the car while this happened. When I enter I noticed my wife already seated. I asked if she checked in. She stated the guys said fill out the paper and have a seat. I noticed that the clipboard with my wife's info on it, was sitting on the counter in front of the man behind the glass. It sat there for 10 mins!!! I went up and acted like I was looking at the paper and he snatched it away. Fast-forward an hour and 10 mins. Everyone in front of us went. Then a young female came in smiling and laughing obviously not an emergency and she was called back. She'd only been there 10 mins. I thought maybe she said something different on her clipboard even though she was laughing and looked fine. The clip board only asked how much pain you were in. Then another female came in. She was called back after 10 mins. Again, my wife was curled over in severe pain!! After that, we left and went to Scott And White RR. They were packed. The person at the desk asked about symptoms and a few more questions. They brought my wife back immediately for observation to make sure there wasn't anything severe. Wow! Far better experience and my wife received treatment quickly. She was kept and admitted. Don't go to Seton Round Rock on AW Grimes if you have an emergency! I warned you! Terrible terrible terrible ER. This happened January 27, 2025 in the afternoon.

I definitely DO NOT recommend this doctor and the Ascension Medical Group. I called on January 6,…read more2022, to visit Dr. Ganon Popa at this center. They gave me an appointment for March 29, 2022. They called me multiple times to meet a new provider that they just hired recently at an earlier time, but I mentioned I will be OK waiting to see Dr. Popa who had much more experience. On March 29th when I showed up for the appointment, they told me Dr. Ganan Popa is not there, and I should see the new doctor. Dr. Kristen Hendrix. This was really disappointing!!! For the next visit in November 2022, I visited the center. Nurse told us the doctor will be with you shortly. I waited in the room with my two kids for an hour. At 4:20, I went out of the room and saw the nurse sitting in a room on her computer and the doctor also doing some paperwork on her computer in another room. I asked them why you are letting me sit for an hour while you are not with a patient. The doctor was very aggressive and told me I had to wait. I asked to talk with the manager, and they told me she was not there, and she will call you. I received a call from the manager the next day and instead of being apologetic she said based on your behavior, we cannot serve your son and you should find another doctor. This is the first time I am facing this kind of medical center service with such an unbelievable attitude.

This medical office is one that I have come to rely on that I find quite competent. The office…read morestaff is very competent and educated in the different insurance plans. The nurses are kind and empathetic and competent and educated. My rheumatologist, Dr. Rahmani, is exceptional. I trust him and I can be confident that he has my best interest in heart and he does not push medication I don't wanna take and he listens to me, while at the same time, looking out for what's best for my health. I highly recommend him.

I had a very disappointing experience with this clinic. I feel they took advantage of my situation…read moreinstead of helping. I have Medicaid, which means I'm fully insured, but when I brought in my newborn son because I was worried he was sick, they still charged me $30 after I explained I couldn't afford the $50 they first requested. No one explained that I would be billed even more later or that I had the option to visit another clinic for assistance. It felt like they cared more about collecting money than helping a concerned parent and her baby. I don't recommend this place -- they seem more focused on profit than compassion or care.

Dr. Nelson is an outstanding doctor who shows concern and listens to her patients. She is one of…read morethe best Physicians I have ever had any Doctor. Staff here is also very nice and knowledgeable.

I have never had issues with this clinic, or with my Dr., who is leaving this practice and going to…read moreanother practice whose hospital I don't want to switch to. So I have to find another doctor and I am reading these reviews. I have never been treated poorly, never have had to wait very long, longest would be 10 minutes, and I love love love the patient portal. Whoever is in charge of the portal, always gets back to me within 24 hours, sometimes that very day. It is a great way to connect with your doctor and inform them of changes or concerns (not urgent concerns of course), instead of having to remember to tell my doctor everything during my appointment. I am confident that I will receive the same care that I always have with whomever I choose. During my past care here, I have never had the feeling the office over books patients. Dr. Spitler always had time for me, I never felt like she was rushing me out. I hope to find the same care in the doctors that are here at the clinic now. If I do feel that way during an appointment, I'm history!

Highly recommend looking elsewhere. I was scheduled incorrectly twice, even with me questioning if…read morethat was the correct service. The appointment they scheduled was a phone visit and the care I needed should have been in person, not over the phone. But they said that was their policy, phone first then I can be seen in person. Made no sense to me but I trusted they knew what to do. A few days before the appointment they called me and said I was scheduled wrong so they needed to reschedule me. So now, I thought I was scheduled correctly. The day before my appointment, I was sent a pretty bill and when I called for clarification, I found out I was scheduled incorrectly again and no one could explain the bill. Billing said one thing about a care I was receiving and the office said another. All I heard was "maybe it's then, maybe it's that." It was a headache for weeks trying to get scheduled correctly so I just went elsewhere. Found great care and am never looking back to BSW. I am so happy with my new doctor and the staff! I wasn't sent a bill before I went and they'll billed my insurance instead of asking for a payment before I was even seen. I got the same service I needed at BSW, so not sure why BSW even tried to bill me in the first place.

This review is for my emergency room visit on Christmas Day. I had been feeling sick and this was…read morethe closest care that was open and in-network with my insurance plan. Given that it was Christmas Day, I had expected long waits so I was surprised there wasn't anyone waiting in the lobby. I was able to get seen right away. The medical staff that took care of me were pleasant. As I had chest x-rays done along with a urine sample, it took around 30 minutes for the results. Overall, I was in and out in less than 2 hours. The only thing that I would note was that while it was a fairly clean facility, the cleaning staff wasn't completely thorough with cleaning the blood off the patient room I was in as I could still see dried blood on the floor.