The ease of appointments are the only reason I continue to use Mr Dr Now…read more Our practitioner Krystle Ray is amazing. However if you have any kind of question you might as well forget about getting any help. The practitioner will not receive any messages via email or thru customer service no fault of theirs. they simply don't get any communication from customer service platform. You must book an appointment and pay fee for literally anything you need including a refill, insurance authorization or an error with bloodwork they wrote orders for. This is definitely a management/corporate issue that needs addressed.

This is a bs charge they never do this and I as them not to do it and they still add this into the…read morebilling I highly not recommend this place to anyone ell.

This office provided excellent care for me today. The PA was…read morevery good, listened well and was quick to understand the issues and symptoms. They cannot do labs, or write for scans so they are limited in what they can check for, and he did suggest I follow up with the ER so I could get those tests. Hope I don't have to, but I would go back there for sure.

By far the worst customer service I have ever experienced. My husband and I came in with my 8 month…read moreold daughter who was very sick and had been throwing up all day. We got there 15 minutes before they closed and the lady was SO RUDE. I understand we got there late but she at least could have been kind about her not being able to see my daughter. As soon as we walked in she looked at the clock above me and said "um we're closing??" with a tone that made me feel dumb for coming in when all I was trying to do was get care for my baby. She huffed and puffed and told us to go to the ER instead and kept talking to us with a rude demeanor, like she was appalled we would even come in. I used to be a server and if someone came into the restaurant even 5 minutes before closing we would still have to greet them with a smile and provide them with our service. I didn't catch her name but I just remember her having black hair. All I have to say is- don't work in health care if you really don't care about the health of people and only care about the moment you get to clock out.

After three years of visits, I am pleased to recommend this clinic. The husband and wife team are…read moregreat at their jobs, and their dedication is abundantly clear. Thanks for the care.

I had excellent care and expedited me to ER for a heart condition. I highly recommend them!read more

When I asked for the nearest Banner Urgent Care near me I couldn't believe it was rated so low but…read moreI have never had a bad experience with Banner. I did not have an appointment but was in and out in 40 minutes. The people were wonderful.The PA on duty last name was Smith. She was great very informative and caring. I will definitely be using them in the future and will send my neighbors there also.

After being seen at another urgent care earlier in the day, I was told I needed a chest X-ray and…read morewas referred to SimonMed, but they were closed because it was Saturday. I called this clinic to confirm they could do the X-ray and was told yes, so I scheduled an appointment. After waiting for an hour, they finally informed me I would have to pay either $250 cash or over $600 out of pocket because my insurance would only cover one visit that day. This information should have been communicated before scheduling or at least before wasting an hour of my time.

My husband had a high fever for 3 days with many symptoms even with Tylenol/ibuprofen. The doctor…read moreat this urgent care told us it wasn't a concern unless he had a fever for at least 8 days and sent us home with nothing. Even as non-medical professional, I knew that it didn't make sense. We had to take him to the hospital the next day and they found the pneumonia. A simple chest x-ray would have shown how bad it was. Don't waste your time or money going to this place.

Brought in our child after injuring his thumb playing basketball. Doctor mocked my husband for…read morebringing him in. He said "can't move his thumb or won't!" Took an X-Ray, reviewed it, showed it to my husband, and said it was not broken. He basically ridiculed my husband for bringing in our child to be seen. He advised we should ice it. Six days later, the office calls and says our child's thumb is actually broken. They told us to go see our PCP. This was after 5 pm so our PCP could not be reached until the next day. No offer to write a referral, no solution, and no apology. Avoid this urgent care.

Saturday day, April 5, 2026, I called Banner URGENT Care if they would be able to prescribe an…read moreexpired EP pen as I am allergic to bees. I was able to have an appointment in 40 minutes. When I arrived, I filled out the paperwork, and shortly thereafter, the Assistant took my vital signs and reason I was there. Shortly, the Physician Assistant asked me the same thing and then said I already called the Pharmacy. My appointment was fast, efficient and everyone was pleasant and professional.

Awful experience. I paid $200 for then to tell me they didn't know why my daughter's ear and jaw…read morehurt and they could make a referral to an ENT. They need to get REAL doctors.

I can not say enough GREAT thingS about Michele Pelusio NP!! I would recommend her to everyone I…read moreknow- she is so knowledgeable, kind, and compassionate! I'm so grateful-thank you for taking such good care of my precious mother!! you ARE in the best hands with Michele !! 10 out of 10!!

Wouldn't listen to me when I had to reiterate twice that they have my insurance wrong and no copay…read morewas needed. Continued to argue with me when I went in person to discuss the matter further with my insurance values and card in hand. Had to call my husband to get them to understand what I had been saying to three different people. Would not provide me with a copy of my medical records and an itemized receipt as requested. Issued a "cash refund" and then was told I can't have my cash back and "do what you gotta do" by Shirley. Also, Shirley came in hot and pressed looking that she even had to deal with this situation. Lesley looked low vibrational and dead eyed. Where's the paperwork for the refund and my money? Where is the paperwork I requested which is illegal for you to not provide to the patient when requested? Why are you withholding my medical records from me? I indicated to Cielo in a phone conversation that I needed paper copies of these records. She said they would be ready when I came down. Lies. I need paper copies. Not a portal. This location needs to hear it from a man in order to effectively service your medical needs. Also, a young man denied my issue to begin with. You all need retraining on how to read an insurance plan. Beware ladies

There appear to be 2 listings for this Urgent Care office near Fry's Foods on 91st Ave/Union Hills…read more This office provided excellent care for me today. Very good PA that helped me. THEY OPEN AT 8:00am. This listing says they open at 7:30am.

I was supposed to have a telehealth appointment at 8 am. I sat in the zoom call for over an hour…read moreand the provider never joined. I hung up and tried calling their phone number twice at 9 am and it sat and rang and rang then went to voicemail and said the box wasn't able to accept messages. It's a waste of time when you are sick and actually need help. When you have scheduled appointments they should show up but they don't. There is no way they were that slammed as soon as they opened to not join the telehealth

I have used this company sparingly for respirator fit testing when our go-to is unavailable for my…read moreemployees, and unfortunately this will be the last time. My employee was treated rudely during her appointment, and the manager openly yelled at staff about having to retest her. That behavior is completely inappropriate and unprofessional. Respirator fit testing for N95 masks are intended to protect workers from hazardous materials. This is not something that should be rushed or treated as an inconvenience. It is unreasonable to expect someone to "get it right" in one attempt when proper fit is critical for safety and compliance. One mask per session is unreasonable, no one is bringing 25 different masks to try on.. If a company cannot provide respirator fit testing professionally and without complaint, they should reconsider offering it at all. I cannot in good conscience continue sending my staff somewhere they are treated disrespectfully and to feel like a burden. So whoever was hollering at their staff about retesting my employee (she was described to me as a taller, Hispanic woman with glasses and dark brown hair) shame on you and I hope you finally get some type of repercussion because it seems like many of these reviews might be about you.

I came in today at 8:00 AM for a pre-employment drug test and had a very disappointing experience…read more When I checked in, the older woman at the front refused to give her name and immediately went to the back. I politely explained that I have a final exam scheduled at 10:00 AM and asked if there were any options to reschedule or how long the wait might be, since my employer sent me with a specific testing location and instructions. Instead of being helpful, she was extremely rude and dismissive. She told me the wait would be 1.5 to 2 hours and made it clear she didn't care about my situation. She spoke to me in a very unprofessional tone and told me to "go sit and wait like everyone else," even though I was simply trying to understand my options. I fully respect policies and don't mind waiting, but the lack of basic courtesy and professionalism was unnecessary. A simple respectful explanation would have gone a long way. For a medical facility that deals with people's jobs and time-sensitive requirements, this level of customer service is unacceptable.

The type and quality of care here is second to none! This clinic cares about those whom they see…read moreand also follow up after visits. I've been there many times due to their excellent care. I take my family members there too. Always got the best of advice at University Health Walk-In Clinic.

I called and the guy who answered was rude. He said text your insurance info to this phone…read morenumber. What are you on your cell phone taking calls for people that want medical care??? Then he hangs up like he really doesn't to talk to you. I foolishly sent my info anyway. Then he calls me and says you have to pay 160 out of pocket for visits with this insurance. I said ok what are your hours he told me and i said bye but he hung up before i even got the words out. I would never spend a penny with these people because of him.