I dropped a table on my foot and nearly knocked my toenail clean off. There were seven patients…read moreahead of me, yet it took them less than an hour to see me. The reception, nurse, xray tech, AND aprn were all so helpful, attentive, charismatic and professional. They took excellent care of me. They learned our first baby was due in a few weeks and gave me some vaccinations I was procrastinating on afterwards. Thanks to all the staff here for treating me kindness and empathy!

Went in to say I've been experiencing major pain during bowel movements, and earlier in the week it…read morehurt to urinate. Provider didn't do much, didn't feel like they were listening to me. Told me I had constipation. Later in the evening obtained a fever and went to the ER where it was found I have diverticulitis. Don't go here if you don't know what is wrong with you, go to the ER.

I don't know what has happened to the pharmacy. They used to be 24/7 and reliable. Now they have…read morelimited hours and never have things ready when they tell you they will be. Latest example is when I called yesterday morning about a refill. The woman I spoke to said it would be ready that night. Just went in over 24 hours later, and it's still not ready. They just "didn't get to it." Hopefully I'll be able to get it tonight. At least this isn't as bad as when they didn't fill an acute medication that needed to be started ASAP for over 8 hours (requiring 3 visits). The new store layout is nice and all, but I come to this location for the pharmacy. Please get that back in order.

Pharmacy asking to pay 20 dollars for my priscriptions, when i asked them i never used to pay…read moreearlier, they said to ask my insurance and were very rude i declined to pay and when i called my insurance, they said they never ran though my insurence. later when it ran $ 0 , nothing to pay, this happened twice. Please check with insurence, if you notice anything like that, they are lazy or a scam not sure.

Very impressed with this facility from the moment I walked through the front door. Receptionists…read morewere friendly and very helpful and they quickly checked me in. I don't think I waited 5 minutes to be called back. The PA was extremely thorough and worked towards a diagnosis for my medical issue. I have heard so many negative stories from friends with urgent care clinics but definitely not the case with this Yale New Haven Health facility. In addition, the facility was very clean and well maintained. I am relieved that my husband and I have an excellent facility to go to should we need urgent care. Very impressed!

I was visiting the area from out of town and got a recommendation to go to the New England Urgent…read morecare office. I had accidentally scratched my cornea and was in a fair amount of pain. I was seen very quickly and taken care of by a very nice RN named Rebecca and then a PA named Jessica. The PA quickly diagnosed the situation and advised me on the course of treatment I was to follow. From the minute I walked in the door I was treated quickly and with kindness. I'm really glad I made the right choice they were so quick it took me longer at the pharmacy then at Urgent Care.

The service I received left much to be desired. I went for a routine physical with a PPD test,…read moreFirst day, good I was seen by the doctor, I filled out the form to do the test but was told to come back....went back got a similar form to fill out, I did, went in to get the shot . then I am told if I had gotten BCG vaccine I have to do an x-ray instead.. I had to go back do the x*ray , there was no gown so I was wrapped in paper towel. Two days later I was called to pick up the results when I got there results couldn't be found so I waited.... until it was found. When I finally got it the physical form I gave them to fill out was not enclosed. Another wait, but thank you Phyliss you are very professional. I dealt with two receptionist, one medical assistant and a doctor and none of them was capable of sharing the vital info... about the BCG after assessing two forms with the info. I provided. Very nice place but information out put needs to step up

Unprofessional and dirty people there seem very lazy and not in a rush to do anything. I waited…read morethere over an hour to get a booster shot and the waiting room had maybe three people on it terrible. I will never go there again.

There is no better, None. This is as good as it gets. Dr. Patel is a ninja…read more I have never felt that I received better care than I feel when he takes care of things. I was relocated for work to Philadelphia and I still came back to see him. Relocated to New York and I do not want another Doctor, I am making the drive in to see the folks here. Do yourself a favor and give this a try, I can't give them a higher recommendation.

If I could give zero stars I would , this place is the absolute worst , they have "appointments"…read morescheduled every 15 mins doctor literally comes in the room for 45 seconds and leaves , this is not how a doctors office should be. It's just a money maker , I will never come here again, I would rather die than come here again.

A first class operation all the way. Caring and friendly staff, spot on medical care and even a…read morefollow-up call the next day to make sure the client is doing well. I highly recommend this facility. Gina M. Hoag

I chose velocity because it was close to my home and family members had had good experiences there…read more Upon entering the receptionist was very nice. The wait was not long.. we were brought into the room and the young lady proceeded to take my blood pressure with an automatic blood pressure machine. I explained to her that I have a problem with those because they push up too high and it bulges the veins in my hand, and I have a tendency for bleeding under the skin in my hand because the veins pop so if it goes too high, we need to see another option. So she wasn't happy after a few times and my veins were swelling so I told her please stop and she said well then she'll have to take it manually and I said that's fine thank you. Next, I wait a couple minutes and a lady comes in. She doesn't take my blood pressure. She doesn't check my temperature. She doesn't check anything. And she says what what can I do for you. So I tell her that over the last couple weeks I've been very sick. I had a virus with a lot of coughing and everything and now I'm sick again and that I have very bad pains in the back of my right lung so she said so what can we do for you. So I tell her that I would like something maybe a medicine for my nebulizer and I'm spitting up green and yellow and I really feel like I don't know what's going on, but I really feel like the pain is so bad in my back, I need a chest x-ray to find out just what the pain is from. So she checks the back with the stethoscope and says I don't hear anything so your lungs are clear. So I tell her I'm having trouble breathing. I'm coughing a lot and I'm really concerned about that and also something is just not right because I can't seem to get well. She says well there's nothing wrong with your lungs. It's clear so I'm not giving you a xray. She walks out comes back with a prescription saying she's gonna give me a low-dose albuterol for nebulizer some prescription for cough syrup and a prescription for anabiotic azithromycin. So I asked her is that anabiotic OK to take with a heart problem because I've had other antibiotics that have upset my heart as I have a fib and a couple other issues. So she tells me that all antibiotics are safe with all heart problems and if I have a problem with that I can call my doctor and ask him. And she leaves the room when I pick up the prescriptions the two cough syrups that she prescribed were $60 and $80 respectively and my insurance doesn't cover them. My grandson was with me the whole time shaking his head. He said they have never seen her before. They have always seen a male doctor. A couple days later my grandson takes his wife to same place thinking their regular person will be there. She ended up with the same person as me with a very similar experience. She can do her own review but two days later she goes to UConn ER and was tested for Covid and the flue had chest X-rays and intravenous for dehydration. Also a different protocol. She tested positive for flu. Since we live in the same house I am assuming I would have tested the same if I were tested. I am 71 with comobilities and can say this is not the place to go if you really need help. I would also like to suggest that this person that saw both myself and my grand daughter go back to school and be retrained or maybe she is the wrong line of work or maybe she had a bad week. I don't know but neither of us will be returning.

Dear Yale Walk-In Clinic Team,I am writing to send a sincere thank you to the entire staff who…read morehelped me during my recent visit. I was so impressed by how fast, professional, and compassionate everyone was. From the front desk to the medical providers, your team made a stressful situation so much easier to handle. You're the only healthcare that has updated EPIC. (My actual medications listed) You researched a medication known to hardly anyone, DC'd it, prescribed for the awful side effects and treated me like a human being. I'm so much better now. Thank you for your exceptional care and for being such a reliable resource for our community.

Recently, I went to this place to have a doctor check my symptoms…read more I was shocked by the Yelp reviews at only 1 star. Having gone to the place, I do not believe this place deserves 1 star. This is not to say other people's experiences were invalid. I just think the rating is too harsh from my experience. Though it took a bit (the wait times are why I took down a star), everyone was super friendly, and overall a good experience. A decent choice for those who need urgent care.

I was seen here this past week. It's a nice facility, the staff is very friendly and professional,…read moreand the process is very easy to follow. I was a walk-in, so there was a bit of a wait. I recommend checking=in online, prior to arrival. I believe i received good care from the initial nurse and LPN. They ask that no pictures be taken inside out of respect for other patients' privacy.

first I would like to clarify the staff was empathetic and friendly. However, if you are a Hartford…read morehealthcare patient already they should have your insurance information on file. In order to register online you have to provide the front and back of your insurance cards and despite uploading the photographs the site would not accept them. After multiple tries and a lot of aggravation it finally took the photos. I arrived on time and the queue displayed on the television in the waiting room that I needed to check in. I had checked in when I walked in the place and they told me I'm good because I did it online. The queue still had me indicating that I was not checked in. Then they called in someone who was a walk-in ahead of me who was last on the list. Then they called the person who was listed beneath me on the list and my name disappeared. I spoke up. I had been there for 40 minutes when my name disappeared off the queue. She said it was because they were ready in the room for me. But they still called the person after me first. They said they were having computer issues. I told them I tried to phone them to ask them if they would be able to do what I needed, and I said nobody answers the phone and none of the prompts get you to a human being. The system was blamed. I feel a little bad for the staff because they deal with the inefficient and inadequacy of the infrastructure of the go health urgent care corporation. The PA and the medical assistant were wonderful. Healthcare in America should be much better than this.

Welcoming and friendly team that was very helpful in providing me with an easy and fast scheduling…read moreprocess to get a last minute test done. Heading out of town on a long trip, and two days before heading out, my doctor suggested I get a test done, and was pleasantly surprised how easy and fast the headquarters scheduling operators and the team at Radiology Associates of Hartford, PC in Glastonbury made that happen. I was able to schedule and complete the test in no time today - ahead of my departure for the long trip. Thank you.

I contacted them by phone would not answer had to leave message and they said would get back to me…read morein 48 hours never got back to me I have been in health care for 30 years and have never experienced such a lack of patient care I asked my provider up order the test from a different provider night and day In my opinion RAH is the worse provider I have ever experienced