I can't complain about the care I received but the billing department is ridiculous!! My card was…read moredebited 2 months after receiving care. NO billing statement was mailed, emailed, texted or nothing to explain the charges and what the insurance paid etc. I've called everyday for 2 weeks to inquire about the bill and I have consistently gotten the same recording. No one has ever returned my call. I am going to contact the BBB and to the District attorney's office today because I've seen a few other grievances similar to mine. These people are charging cards whenever they want with no explanation of billing and no statement. I was able to contact a receptionist who told me that the billing department works remotely. People are entitled to know the cost of their care and a statement of explanation, which this facility obviously does not provide.

Adding another 1 star review after my first 1 star review that I left a month ago - please for the…read morelove of god don't come here. I keep getting bills mailed to my house saying I owe $35, $65, the information on the bill is entirely misleading and gives no real information as to what the money I owe is paying for. TOTAL SCAM !!! How disgusting a medical care center is scamming its customers! Please do not go here - if you have to do not give a card to put on file or your real address! Customer service also SUCKS! Wish I could give 0 stars

Great service Dr.levy was so nice…read more Was in and out very quickly Was prescribed medication super fast

I went to urgent care for a broken hand. At the time, I wasn't sure if it was broken or…read moredislocated. I was given long forms via link to my phone to complete which was no easy considering my condition. But no one in waiting room so I thought it would be fast. After waiting 30 minutes in front waiting room, they stick me in a freezing room for another freezing cold room. After all this, the doctor comes in to explain that there's basically nothing he can do to help me bc they don't have an x-ray tech on staff and that I'd need to drive to another facility to have the x-ray! The one thing he did that I thought would be helpful was to write me a referral to an Ortho in case it was broken. Well, after getting x-ray and confirming it was broken, I contacted this Ortho only to be told that they didn't work on hands!! S0 back to them to ask for referral that could actually help me. She told me doctor would decide and call me back. After waiting several hours, it was now 6 pm, I called back to be told form was there but that they were too busy to call me!! Other than Comcast, this facility was probably the most inconsiderate and unprofessional that I've ever dealt with.

Great location for your MRI's or CT scans. The locations closest to the main hospital are usually…read moreheavily booked with several days/a week wait. At this location an appointment can be set for the same day or next day. Pleasant staff. Easy registration process. Immaculate. Lots of parking.

Sorry for my English I am Cuban people and I learning English. On November 13 to 15 I was on urgent…read morecare for three days. the attention clinic and of nurse is good. When I enter to the hospital I give all information of my insurance and personal information. All is god since began to come the bills. This is the total disaster. You enter on torture period. Really crazy. Actually after eight months I have two bills and the company or office( team health) tell me that insurance don't answer them.I don't have word, they say me that I need contact to my insurance to my insurance contact to them. My insurance say me that's is wrong way. I think some people work over there?. If you receive health care there you need take atención of philologist.May be for the new year I solve the problem.

Before I visited this am I couldn't understand the past bad reviews…read more This am I experienced: Saw the nurse 15 minutes prior to my appointment time. Nurse extremely friendly and engaging. Another tech came in and did my EKG. Doctor came in to review all results. Believe I was only in room for 15 minutes. Consider this place if you're looking for a new doctor

In and out in 30 minutes. The receptionist was nice and the information that you have to fill out…read moreis simple pen and paper. The doctor was very nice and provided all necessary information. Visit was $129 out of pocket without insurance.

Everything went great from the time we walked in! Niyah was wonderful at the front desk. Charles…read morewas wonderful as was the nurse practitioner!

The other locations are far superior to this one. Staff has an attitude of they'd rather not be…read morethere. On top of a long 2 hour wait time with only 2 other ppl in the lobby waiting. Was fed the excuse of "we're extremely busy today"... 3 total patients at this time. 2 of which arrived after me & yet received care before me. Terrible experience compared to their other locations. Left without even getting my X-ray the service was so bad

I had the occasion today to use this medical facilities and I'm extremely happy to say FIVE STARS…read moreto the entire staff. I couldn't say that one was better as they , as they were perfect. Concerned, caring, took their time, and just made me better!!! Courtney and company...you're the best.

Poor service. The nurse was blond, wore her hair in a bun, and just looked vacant. That was…read moretelling. They left my blue ID band on the counter; never once thought to give it to me. After I exited the room, then I was told, "Oh, the doctor will see you now." Mind you, I registered online (not an appointment, I am aware), waited an hour and a half, saw many people come in and were seen immediately. Horrible service overall.

I walked into this facility at 4:45 and they close at 5 PM. The customer service was impeccable…read morefrom the greet at the front desk . They are so caring this is huge these days . Lisa was impeccable!!! Sharti,Tanika ,Latonya and Nichole . kudos to them you're blessed to have this staff.I have been to other Concentra NOT SO Good to say the least!!!

Talk about a diamond in the rough! Not long before my birthday, one of my molars broke to reveal a…read morepretty infected tooth and after not being able to get into the dentist until over a week later...I woke up on my birthday in terrible pain! The dentist told me to go to a clinic to get antibiotics since this is a new dentist for me and they cannot prescribe without seeing me first. Thankfully I remembered the new sign I saw across from my complex for Concentra! I called and Lisa was extremely personable and helpful. She answered my questions and made me excited to go! I walked over from my home, filled out some paper work and waited about 25 minutes in the waiting room. Once I got back to the exam room, the nurse, I feel terrible because I don't remember her name, was very sweet and made me feel very comfortable. She took my temp and my blood pressure and told me the doctor would be in soon. She wasn't lying cause Jovana pretty much walked right in after and we all laughed about how I was there on my birthday with a toothache. ‍ Jovana was a pleasure. Sweet, kind, and to the point. She told me what she was going to prescribe me, explained the dosage and said she was going to electronically send it to the Publix right next door so it would be there immediately. I don't think I spent more than 7 minutes in that room. So amazing! Needless to say, I got in, checked, got my meds and was back home in UNDER AN HOUR and I WAS WALKING. Don't skip this place if you need any walk in medical assistance. I will be suggesting them to anyone I know! Thanks again ladies!

I took my cat in on Saturday because he had a spot on the back of his head where he had lost hair…read moreand it looked like it could be infected. Stacey at the front desk was phenomenal! I can't say enough good things about her! She educated me on several things and I really appreciated her taking the time. The office is well kept and it's extremely clean. Oscar was wonderful also! He took the time to explain what they had done and to expect results from the culture in a few days. He said that they would be calling me. He answered all my questions satisfactorily. I was very pleased and would highly recommend this ER to any any animal owner. Stacy had her darling little dachshund in the office (sorry I can't remember his name). He was so sweet and his markings were gorgeous. He was such a delight and was very calming!

DONT GO HERE IF YOU DONT HAVE TO. this place is horrible. My dog got attacked by a racoon late at…read morenight and my husband brought her in. 4 hours later I find out they still hadn't cleaned the wound which should be done asap!! They refused to do anything unless we did a $3,500 surgery with them. I brought my dog to her vet a few hours later once they opened and they confirmed they should have cleaned the wound and the surgery they proposed was entirely unnecessary. This plate literally tried to rob and scam me into a surgery my dog didn't even need. Now her infection is worse since they didn't even simply clean it. Wasted so much money. These people are LIARS

Went for my primary care appointment today. When i went to check in i was told my appointment had…read morebeen cancelled. I asked who cancelled. I was given a slew of answers . I was told the nurse cancelled it, and then i was told i cancelled it then i was told the office called to cancel which was not true. Never received a call. My doctors office manager tried to fit me in. There was nothing available. I got an appointment for January. The best she could do. The second d problem was with my Wife. She had called because her primary doctor shut down her practice without notice. She contacted Baptist primary to see if she could see my primary. She was on the phone for. a half hour. She was told my primary was accepting new patients . When. we got to the office she was told that they called us to tell us that the doctor was not seeing new patients. Absolutely no coordination. They then gave me a list of Primary doctors a. accepting new patients. On the list was my Primary who I had used for years. before he passed away. plus my current primary who we were told is not seeing new patients. There definitely a problem.

Five stars for the techs and the service and the care. Two stars for the nightmare in billing. I am…read moreaddressing the radiology group, in both Deerfield Beach and the Lynn's Women facility in Boca. I received two separate radiology scans, very important, and the techs were wonderful. However, someone at the intake desk scanned my insurance information wrong and as a result, I had to waste half an hour with someone in India reading from a canned script trying to correct the problem. Now, I understand call centers, but having a call center for your billing issues, especially when it is a problem on the institute's end for scanning the wrong insurance information, is about as unpleasant as getting your boobs squished in a cold machine to see if you have breast cancer. Please, Baptist, DO BETTER with your billing!