Was out of town when I needed a quick trip for antibiotics courtesy of an unwanted sinus infection…read more The wait advertised a 108 minute wait as a walk-in, but was done in just over an hour. Great visit, Dr. Pena was friendly, too. Bonus? Shop in Target while you wait!

From the owner: MinuteClinic® in CONCORD is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

I scheduled an appointment online at the CVS MinuteClinic Northlake location, submitted all…read morerequested documents, and arrived early for my appointment. After waiting for nearly an hour, the nurse came out and informed me--as well as another patient who also had a scheduled appointment--that she would not be able to see us. What was most frustrating was the lack of communication and professionalism. The clinic's posted hours indicated it was open until 7:30 PM, yet told at 6:55pm, we wouldn't be seen. During that entire hour, only one patient was seen. Had we been informed sooner that appointments could not be honored, we could have made other arrangements instead of wasting our time. The nurse was rude and dismissive, which made an already frustrating experience even worse. This level of customer service is unacceptable, especially in a healthcare setting. CVS needs to address the staffing and management issues at this location to prevent other patients from experiencing the same treatment. Very disappointed. If I could leave no star, I would! Terrible place

My kids and I got really sick before the Christmas holiday and needed to be seen. Their…read morepediatrician office was fully booked (I'm guessing everyone was getting sick) so our next option was CVS minute clinic. Thank goodness they had lots of options still open the next morning (and same day). We arrived 15 minutes early for our appointment. No one was in the waiting room (assuming they were seeing patients). 15 mins passed our appointment time one patient came out and two staff members (one from each of the two rooms). That's when the NP told us "we'll be right with you." Waited another 10 minutes before we were called back into the room. The NP was the only person seeing patients as the doctor lady wasn't seeing anyone the entire time we checked in. The NP was really nice despite our long wait.

In my many years in therapy, Dr. Davis is by far the most compassionate, patient, and genuinely…read moreinvested therapist I've ever worked with. Her approach to healing from trauma and processing the accompanying emotions in a healthy way has helped me tremendously. I would recommend Dr. Davis to any one who is ready to do the hard emotional work within a supportive and empathetic environment. I am so grateful to have her as my therapist for the past few years.

I rarely leave negative reviews, but my experience with this office was extremely frustrating…read more After moving to North Carolina, I needed help continuing a medication that I had already been taking successfully. I spent over a month trying to get answers about a prior authorization. During that time, I repeatedly followed up with the office and my insurance company, but I never received clear communication about what was happening. What was most frustrating was that I was told they were still waiting on insurance, yet when I switched to a different provider, the new office was able to submit a prior authorization and receive a determination very quickly. That left me questioning whether my case had been handled appropriately in the first place. The final phone call was what made me decide to leave the practice. When I called for an update, I was told that I was "the only one" having this issue and that everyone else was getting approved quickly. As a patient who had spent weeks trying to get answers, I found that response dismissive and unhelpful. Instead of feeling heard, I felt blamed for a situation that was already stressful. Patients dealing with insurance issues need communication, transparency, and follow-through. Unfortunately, that was not my experience here. I ultimately had to find another provider because I no longer felt confident that my concerns were being taken seriously. I hope the office improves its communication with patients, especially when prior authorizations and time-sensitive medications are involved.

I was seen early by Dr. Joseph for an infected cut and she was very professional and friendly. I…read morewas treated, had prescriptions waiting for me at CVS and was out the door in under 20 minutes!

You can get here and have there be nobody here in line and nobody waiting and sign up and still not…read morebe seen. Apparently they accept appointments that don't show up on the kiosk and you won't know about when you sign in. I couldn't figure out how to schedule an appointment as the provider couldn't tell me how to schedule an appointment.

We've been waiting for over 35 minutes. We scheduled an appointment at 9:00am. There should be no…read morereason someone with an appointment is left to wait over 5-10 minutes over their scheduled time. Plan accordingly and help your patients the way your system was designed for. If not please don't bother with an online scheduling tool for patients. Facility is clean. Staff is nice but would like a better queue system in place

It is terrific that this branch honors the time of your appointments. If you are to be seen at…read more1:15, you will be seen within 10 minutes of that time. I greatly appreciate the respect this establishment has for their patients time. The physicians and staff here are thoroughly friendly, professional and top notch! I like the automated call the day prior to your scheduled visit to remind you of your appointment. I would be remiss if I didn't mention that the bathrooms are "pristine." They even have little touches like electric outlet, covers to protect any little ones who may be there. Looking out for the kids. I love that! Some of the offices have water coolers. It is basic hospitality to offer a cold drink of water on a hot day. Today was one of those dog days of summer when a drink of water would have been nice. Every thing else is copacetic so being thirsty is a small price to pay.

I am a patient of Dr. Ashlee Robinson and I couldn't give more praise for her and her team (shout…read moreout to you Nurse Megan)! They have been super easy to communicate with even while going to school out of state, they have continued to work with me. I felt super comfortable talking to both Dr. Robinson and her staff about any/all medical issues and I wanted to come on here incase someone sees this and is wondering if this is the doc for you? it is :)