I was so impressed with my experience receiving a Covid test at CareWell. On Friday, I called to…read moreschedule a test and was able to be seen on Sunday at 3:00. A few hours prior to my appointment, CareWell contacted me by telephone to complete the registration process, reducing the amount of time I needed to spend in the facility. When I arrived, I was grateful to see that CareWell had free parking available. At exactly 3:00 on the dot, I was admitted for my appointment and promptly brought back to an exam room. The attending PA, Jessica Johnston, was so kind and professional. This must be the absolute most stressful time to be a healthcare worker, and I was amazed by her sunny disposition. In the end, I was in and out the door within 3 minutes, and received my results less than an hour later via the CareWell patient portal. Obviously, no one relishes having a Covid test, but my experience here made the whole process relatively painless.

My appointment time was 10:20 I'm still currently sitting waiting listening to the staff discuss…read moreholiday weekend plans, awfully unprofessional and very delayed

All staff were so kind and helpful and quickly helped me as soon as I walked in due to a quick…read moreemergency allergic reaction. There are not many urgent cares in town near the Seaport area so I came here and thankful they were open til 8:30am. Thank you!

I went there about 10 days ago and told the dr that I had a sinus infection and asked for…read moreantibiotics. They insistedon testing me for covid, flu, and rsv even though I had tested myself within 48 hours and have been vaccinated against all three in the fall. The dr told me that what I had was a virus and would not listen to my 20+ years experience of my own sinus infection history and self-righteously told me she would not risk her medical license to GIVE ME A Z-PACK. I am now recovering from a bacterial sinus infection that required a stonger and longer course of antibiotics because this dr knew better. Thank you for not listening, for costing me 3 days of work (I don't get paid if I don't work), and for arrogantly assuming you know it all. Don't go here.

Put my name on the waitlist for 9:10 am. Showed up at 9:10 to check in. Only had to wait a few…read moreminutes before I was seen. Everyone I interacted with was very nice and helpful. From the front desk to the woman getting my blood pressure to the PA. I finished/was checking out by 9:46am.

Every time I come here I regret. Despite living down the street, I often find myself hopping on the…read moreT to go to an MGH urgent care because it's faster, travel time included. I decided to give Care Well another chance because the waiting room was empty and I just wanted to get a cut checked out. I got an exam room quickly, but I've been waiting for 40 minutes and still haven't been seen.

I was seen here over a year ago and apparently had a balance that had to be paid. The only…read morecommunication I received from the office about this was a call about 2 weeks ago and when I called the office back the woman on the phone put me on hold and hung up on me. Instead of trying to contact me again they sent my bill to collections.

I've been here a couple of times. the very first time they gave me a topical steroid for what was a…read morestaph infection in my blood and the hospital doctor told me I had about a 30% chance of dying and that the topical steroid made things significantly worse. they don't give sick notes for work so don't waste your time/money/insurance. this place sucks and staff sucks.

Last resort outfit. Went there for a high blood pressure screening. Gave them my insurance info…read more Their nurse checked on her computer & told me I was covered and did not advise the cost ( a requirement of the new Massachusetts Patients First Act of 1-1-25}. About 2 months later, I received a bill in the amount of $219.46 via email (with no invoice no. or explanation), indicating that that my insurers denied the claim. I looked up the cost for blood pressure monitoring on the Minute Clinic website's posted pricing schedule, & it said 99-139 dollars. When I called to complain, I spoke to customer service twice and a billing dept. person. Neither could explain what I was being charged for or why at that billed price. It sounded like they were trying to scam my insurers with a higher price than advertised, & then billing me this when the claim was denied. Be very wary of this outfit. After calling them 3 times & my insurer once, there's still no explanation or resolution. If they told me the actual or estimated cost as required by Ma statute, I would have gone elsewhere.

Worst customer service EVER. Called the phone number with a follow up question, and after 4 hours…read moreon hold, the call was dropped.

I've been to this location in the past and they have offered competent and compassionate care…read more Today, however, I was in need of care for an eye infection on a Sunday during a holiday weekend. I arrived at 9:00 am, happy to see the clear signage on the doors that it's open 7 Days a week 8am - 8pm, as I yanked on the door handle. It didn't budge. So I called the clinic's number where a chipper message announced that they open at 9:00 am on the weekends. I thought maybe they were a bit late in opening so I decided to try and reserve my place on-line. That didn't work either, that service was not available at this location. Finally, I looked at the website carefully and saw that this location was closed on Sundays and Mondays until the end of the month. Ug! Yes, I should have read the website more carefully. But when you're sick and grumpy it's hard to read confusing websites. The phone message could have warned me, the website could have been clearer. Why couldn't someone put a couple of signs on the windows?

How the heck are people supposed to get tested and help reduce the spread of Covid when this place…read morecan't get their sh$t together? I called and spoke with someone who told me that I couldn't make an appointment but could come as a walk in... I asked if there was a long wait and she replied that "there are only 2-3 people in front of you." So I came in as a walk-in just as the two young kids did in front of me... They walked up to the counter, filled out the registration paperwork and were called in while I was still waiting to be called. I expected it to be fast as there was no one waiting outside and those two young guys were the only 2 ahead of me at that point. When I got to the counter, instead of filling out the paperwork as the kids before me had just done, I was told to scan the code and go back to my car to complete the registration. I did so, and then waited... and waited... and waited... well over an hour at this point. When I called and spoke with someone inside they told me that they had stopped taking walk ins for Covid tests and weren't sure when they would begin doing the tests again... I was told to just keep waiting but that there is a possibility that I would get carrried over to tomorrow... Wait, what?? I had been waiting for over an hour already, and they think it's normal or ok to tell someone that they need to wait 4 hours to be told to come back tomorrow? This is efficient testing? This is BS, is what it is... When I called and spoke to someone in the call center and tried to get some idea of the wait time, I was told that there were now 25 people ahead of me.... Ummm..... what?? I explained that I was just inside to see if there were others waiting and was told that there wouldn't be anyone in the lobby waiting... That's funny as the two young guys were inside waiting, the walk-in lady in her gray scrubs was waiting, along with an elderly couple who had just walked in. But I guess my eyes might be lying to me due to Covid, but as I wasn't able to get tested after waiting and waiting, I'll never get to know... Being a caregiver to someone with ALS, this test is extremely important for me to take yet they make it impossible to live your life, work, see your family and try and get a Covid test to keep those around you safe. If this is how Boston is going to manage testing I can understand why there is such a huge spike in cases here... people just can't be bothered to go through what I did and not get a test... What a waste of time. Update - it's now been over 2 hours and I have yet to receive a call regarding an update or if I'll be able to get my test. I came home about 45 min ago and have been waiting for the call so I could head back... But now since it's dinner time and I didn't get to see my family because I work during the day, I can't see how this joke of an establishment is going to get me in for the test I registered for today. If anything, I would calm this place nothing but a Super Spreader business since they have you come in, scan the symbol so you can register and then make you wait for literally hours... How many people like me had to finally leave? How many of those people are walking around with Covid and don't know it? How many of those people have left their Covid germs there for others to just come and get without getting tested? The BBB and the Cambridge Health Department should seriously look into this mistake of a health center.

Good to know you can come here on Sunday morning at 9 AM and get seen by a doctor within minutes…read more I recommend this place if you have to see someone quickly. There is plenty of free parking in their parking lot, there is a receptionist on the first floor to give directions where to go or help with any other needs. Beth Israel's's Urgent Care is located on the second floor, there is an elevator a wheelchair if needed. The office suite is clearly marked urgent care, very important. If you are stressed or in a situation you don't want to have to second guess where to go. My doctor examined me thoroughly and had a medical assistant. My exam was quick. This is urgent care and being quick is a good thing. . I did not have to go to an emergency room for which could take hours maybe even days to be seen, especially at a non Beth Israel emergency room. Even then, taking up the space and time in an emergency room makes it difficult for those people that are really in crisis with a high need medical issue. If I needed an emergency room, BI Urgent Care would have sent me or made sure I got there safely. So this was the perfect option for me rather than waiting for an appointment after a minor car accident. Or emergency room. I'm very pleased with Beth Israel, as medical provider in all areas of care including surgeries. Hands down, the best option. Discharge/service note was giving to me at record speed and my medication was called in in the same manner. I've been coming for my primary care to this location for several years. Professional staff at the front desk make my visits run smooth. the doctor examined me, I felt confident in his ability to assess me. Today was pleasant and efficient I was in and out of there quickly. And that's what I want when you have been in an accident or some other life incident.

I called my primary and was advised to go to the closest Urgent Care…read more I was seen very quickly. The support staff, nurse, doctor, and XRay tech were all great. Within a short time I had a diagnosis and meds were called in to my pharmacy. I'm on the mend now and could not be more grateful. Super-easy access on and off Route 1 via Route 16 eastbound. Ample parking. A lab and XRay facility right there. A pharmacy right next door. Very comforting to have this facility nearby.

I was initially quite happy with the service I received in Clinton, MA from Ablan Berko…read more She assured that my first two vaccines were covered by insurance. I inquired about getting Typhoid and she assured me it would be covered as well. Then I got a bill for over 130 dollars with little to no help from the admin folks. It really just feels like being cheated and extorted. I would go out of my way to never use them again and would advise that you do the same.

I made an Appointment for a Covid-19 Vaccine online over a week ago. They sent me a text to confirm…read moremy date and time several times. I show up for Appointment...... NO ONE is There. Sign just says Closed. Pharmacy had no clue what was going on. Waste of time and gas. Absolutely Ridiculous.

I got injured near this location and received top notch same-day care from the nurses and provider…read morehere. They cleaned my wound, gave me stitches, and answered follow-up questions during my recovery. Their online appointment and check-in system is smooth and easy to navigate. I would trust AFC and especially this location with any of my urgent care needs again. Thank you for the great care!

I never thought I'd be raving about an urgent care visit, but here we are. While visiting Boston, I…read moreended up at AFC Urgent Care in Back Bay, and I was blown away by how smooth and professional the whole experience was. From the moment I walked in to the follow-up days later, everything about this place exceeded my expectations for a medical facility. I showed up without an appointment and was being seen by a doctor within 15 minutes. The check-in process was seamless -- I was able to do everything from my phone, they processed my insurance in no time, and I paid my copay just minutes after filling out a few forms. The staff was kind, and I never felt rushed. The doctor took his time with the diagnosis, answered all my questions, and even got me in for X-rays right there on-site. The follow-up care was just as impressive. I called the next day to request copies of my visit and discharge paperwork, and a real person picked up immediately. No automated menus, no endless waiting -- within minutes, everything I needed was in my inbox. And then, two days later, I got a call from the staff checking on me. I don't think I've ever had an urgent care do that before. This was hands down the best experience I've ever had at an urgent care facility. A huge thank you to the AFC Back Bay team for making a stressful situation so much easier!

Had an appointment today. I live 22 miles west of Somerville. Getting there was easy, but it took…read moreme longer to find a place to park than it did to get there. They do have parking ($6) but it is down Buena Vista Street, and not visible from Holland street. Lots of road construction made navigating the area confusing and time-consuming.

Had an appointment in Urgent Care. Waited 40 minutes in a room. What a joke. Don't go here. Go…read moreelsewhere. They take their sweet time here. No respect for peoples time.