I only came here because my usual urgent care place closed early that day and this was the closest…read moreurgent care location that accepted my insurance. I spent an hour here total, most of that time in the waiting room. I just walked in so perhaps if I had booked online I could have spent less time there. If you have the time, try booking ahead. Completing the online check-in process as a new patient was easy enough but it was a little annoying to have to submit driver's license and insurance card photos after the receptionist scanned both cards. Being able to view the waitlist online was nice. The medical staff were decent enough. Overall coming here addressed the issue I needed addressed, but I would rather go to my regular urgent care place.

I would give a review score of 1 based on the front desk treatment we received, and a 4 based on…read morethe actual services. When we walked through the doors of AFC North Andover for care for my elderly mother, Maria and Morgan at the front desk were incredibly rude to us. The way they treated us was dismissive, biased and verbally aggressive. When we told them they were being impolite, they responded with "If you don't like it, go somewhere else!". We will not be going anywhere else. This is our community and we are paying for the services they have committed to providing. We treated them with respect and expect the same in return. These are not quality employees. I'm shocked that AFC is employing people of low character and customer service skills. Hiring not one, but two, substandard and uncultured employees as the first impression with patients in our North Andover community is disheartening. I expected better from AFC. Then - we met Chris and Kayla (both absolutely amazing). Chris is the sole reason we are giving this place such a high review. He listened to us when we wanted to discuss the poor treatment by his front desk staff, then took steps to escalate our concerns. As a professional, he went above and beyond to provide immaculate care to my mother. We could not have asked for more excellent service. He is not only amazing at what he does, but he also advised us on the best way to be seen by Lawrence General. His advice worked. We are here now and were prioritized over other patients in the waiting room. Thanks to Chris.

The best decision I made to go there after being sick for 4 days…read more From the Receptionist,who was extremely pleasant,to the waiting time to be seen,I was amazed.Julie who took care of me deserves 5 stars herself,very kind and caring in her ways.Dr.Matos very caring and efficient.5 stars for him too.Better than spending wasteful hours in an ER.Here,you are not treated as just another number.I highly recommend this place.

DR.Sylvan ,this doctor and team gone down hill no empathy or communication for disabled people…read more Sadly 06/21/25 I became a paraplegic with brain injury. It was very difficult for me to contact and get through to this office. Then 08/13/25 we had virtual exam and went over all medications during I informed him I was almost out of 2 real heavy narcotics. I continue to message almost every other day reminding them today 8/21/25 was the last. They did absolutely nothing for me didn't communicate informing me health insurance would not cover no talks of existing count to begin taper and no talks of alternatives. They left a 52 yo crippled guy to get off 75mg Oxycontin with no taper. And sadly I've been on phone all day and finally got through to a nurse who confirmed she sent order in for a one of my medications #30 count of Oxycontin which I choose to pay for for my well-being so I can probably taper down without major complications and when I called my pharmacy they never received anything. This hospital and especially this team should be reported to DPPC for neglect and sadly lieing.This is such an embarrassment to disabled people.

Do not use this facility for anything! They change their hours and randomly shut down without…read moretelling anyone. Drove out of my way for early morning labs and was told the lab was closed and maybe someone would be in an hour later, that's not acceptable post online if you aren't going to be open normal hours and it sounds like this is a regular thing for them. My labs were early morning labs, I was told to go elsewhere, so I had to drive and start over at a different lab and be hours late for work. If they had just posted their hours I wouldn't have gone!

The good thing about this place is that you can just walk in and see a doctor. And although it…read moreoccasionally requires a wait, most of the time it's only 15-20 minutes. The last place I went, I really like the doctors, but scheduling was difficult and not at all timely, and waits in the lobby were excruciating. On the other hand, I honestly don't trust some of the doctors here. Some of them have made some weird - or wrong - calls, while others seem to have it together to some degree.

Competent reliable service Lab & doctors in one location…read moreOn line reports and communication

This place is horrible, I got an xray there and I had to get a whole new xray because they did not…read moreend it to my doctor. I they also no people and if you complain you complain to robots

I have been a patient with New England Allergy for a few years now and I can't recommend Dr…read more Johnson and the Physician Assistants (PA) enough. The staff is great, well organized and friendly. The medical team provide excellent patient care. Highly recommend!

I have been waiting weeks for my prescription because the office has not submitted the required…read morepaperwork for prior authorization, despite multiple calls. The staff does not take accountability, they have zero follow-up and put blame on others.

I was a New Patient at this practice and it was my first time seeing NP Jennifer Anderson. I was…read moredue for a pap (she was aware) I let her know my concerns, she rushed me, printed out the labs I needed to get done without explaining what I should/could expect from them. My AVS never got uploaded to the portal, including my vitals. Zero communication. 0/10 Do not recommend

I have been a patient of Dr. Hunt for several years. She has provided excellent customer service,…read morehealthcare, professionalism and guidance. I strongly recommend her as a choice for your PCP. JP

I truly love this woman! I found her after moving to MA from MI via a google search and choose her…read moreb/c she did her residency at St. John's Hospital in Detroit and @ that time I was in dire need of something/anything mid west related- you would only understand if you had ever lived there. Anyway, I only go to her for my annual physical but she is so professional/patient focused that I referred my boyfriend as well. She is so caring and actually takes the time to ask questions and not only listen to but answer all of mine w/o making me feel like I am taking up her time. She has a bedside manner like no other and I'll miss her someday when I leave MA. I also love Amie- Dr. Mandel's administrative assistant- so sweet and if Amie says she'll find something out for you, she means it- always smiles and makes you feel like you made a great decision by going to their office. The waiting room is clean and there is a t.v to help pass the time if there is a wait. You won't mind if you do have to wait b/c you know that you'll get the same attention that Dr. Mandel is giving to whoever she has is the exam room.

I was disappointed with my Primary Care Provider and my Gynecologist recommended I try Dr. Yuliya…read moreMandel. I made an appointment and visited Dr. Mandel and was blown away at her professionalism, honesty and downright knowledge of anything I was either curious about or interested in. She is a hands-on doctor who not only shows you how you currently stand health wise but helps you maintain or get to where you feel you want to be or where she thinks you have the potential of going. I would go as far as saying that she could easily be a life coach as well - she is just that well rounded and genuine about what she does.

We've been to this urgent care a few times but this time was completely different. My daughter was…read morehaving trouble breathing and her resting heart rate was really high. She was having a hard time walking. The nurse took us back and immediately tried getting her oxygen levels, with no luck. Dr. Kilborn came in and they immediately put her on oxygen and called for an ambulance. I was in shock. We've never had a medical emergency requiring an ambulance. The Doctors and Nurses were all so calm, even though I could tell they were really nervous because they couldn't get an O2 reading. The Tewksbury Fire Department and local paramedics responded and off we went to Lowell General. I want to thank Dr. Kilborn and the Nurses working on 6/27/24. They did a fabulous job.

All I have to say is if you're open at seven then please let somebody be there to talk with you and…read moreexplain things or at least some thing. Nobody was there. It was my first time I had no idea how to use those iPads.

They are a machine. Doctors run from patient to patient…read more Support functions are unprofessional and disjointed. I've been requesting a copy of my patient records be sent to another doctor for three weeks. I filled out their forms, followed their directions and nothing. I come to find out they OUTSOURCED this to another company MRO who said to me today "oh we only do some functions, why don;t you have your other doctor (outside of NEMG) make the request". Like I said, a machine that runs with no one following the details.

Dr. Jocelyn Duffy is a gem, I wish more doctors were like her. She actually listens to her…read morepatients, takes the time to be thorough in her appointments, and has no problem sending patients to specialists for follow-ups if she believes they're warranted (no, not a hypochondriac. Another doctor dismissed my skin concerns for *years* --um, bad genes, super-fair complexion, and nice desert upbringing where I had repeated severe sunburns-- I'm relieved to be taken seriously). Also, I've been seen the same day when I've had severe illnesses.