I have never posted anything like this before. Usually if I have a bad experience with a local…read moremerchant, I speak with them about it and then decide whether or not to continue patronizing them. However, I had such a bad experience yesterday, I had to let everyone know. Last week I dropped off some shirts, slacks and sports coat at Frederick's dry cleaners on Mamaroneck Avenue in White Plains. I have used them for many years even though they sometimes have come up short on execution, in my opinion. I told the person there that one of my shirts need a cuff button replaced and that I needed everything back on (last) Thursday because I was going away Friday morning - I dropped off on Monday to make sure they had time. When I went there late Thursday afternoon, I was told that nothing would be in before Friday afternoon, as that was what was put in their system as the date wanted. Having returned, I went there yesterday to pick everything up. When I got there, they told me that they could not clean one of my shirts as it required dry cleaning. This was a cotton shirt that they have cleaned many times i the past. The person I spoke with yesterday agreed that there was nothing to indicate "dry clean only" and had no explanation as to why it wasn't done. I also saw that the cuff button on the shirt was not replaced even though my receipt showed a charge for a button replacement. I then noticed that my sports coat had a 1-2 inch mark on the sleeve from a marker or a pen. The person there called the store manager to let them know that I was extremely unhappy with the service. She then gave the phone to me so I could speak with the manager, who then told me that she didn't want to hear what I had to say and hung up on me. The person in the store called her back and told me that the manger refused to speak with me. Needless to say, I will NEVER patronize Cleaning By Frederick and recommend that no one else does.

Simply set up, with just one woman running the show. She was oddly dressed, but hey it was a…read moreSaturday morning....Quick and painless drop off of 9 dress shirts and 2 pants, and I believe I received a 1st timer discount. Upon returning to pick up my dry cleaning, I was promptly greeted by the same (oddly dressed) woman and she quickly got my order from the back. All of the clothing was very well taken care of and well packaged. The total bill came out to be $26, so I was relatively pleased. I certainly would come back here if in the area again, hopefully they stay in business because the store front looks quite dated and the location is awkwardly placed squeezed into the middle of a strip mall.

Prices are STUPID high and they want you to pre-pay for the service that they didnt perform,. Thats…read morenot how it works with dry cleaning

I purchased a suit two months in advance for my son's wedding in Cancun Mexico. Three days before…read moremy departure date I realized my rigorous exercise training leading up to the event changed my body measurements. The well custom fitted suit was now several inches larger than I desired. I went to see Jim, explained my situation and two days later he got the job done. Forever grateful for the service. Thank you Jim, you made me look good.

I tried this place a few times and ALWAYS have an issue, the women who seems to be the owner at the…read morecounter is very rude, she will be talking on her phone while processing your order. you ALWAYS have to repeat yourself because she is paying no attention to you and is more interested talking to whomever on the phone. NO MATTER what date they give you, your order is never ready, you either have to come back later or another day there prices are super high

Place was closed randomly on a Friday. I was unable to pick up my clothes before an important…read morebusiness trip. No one answered the phone after 15 phone calls. I will never come back here.

Friendly quick service. Dropped off my coat on Thursday picked up on Tuesday. They have a text…read moreservice making things very easy.

Been here several times they do a good job. Only complaint is their hours sign outside says they…read moreclose at 6 when they actually close at 4pm

Always reliable. No dry cleaner is inexpensive in my opinion and their customer service is great. I…read morehave been trusting them with clothes, comforters and alterations for years (at their old location too) and have never been disappointed. And if they have a question or concern, they always call to clarify.

Simply the Best! Impeccable alterations…read more Garments handled with the upmost care . I highly recommend

very horrible work I dropped off my vest to have two patches done. I went to pick up my vest a week…read morelater and one of the patches was not done, no one called me to let me know they could not place it where I wanted it. so I discussed getting it done I had to leave it another day. when I went back my patch was still wrong. the owner was very combative, very argumentative, and very rude. I had him remove the patch and still paid for it. now I am looking for a new taylor! please do not go to these people they are horrible and disrespectful. No stars !!

I have been a customer for 17 years. The service has been exemplary. My luxury indulgence is…read morehaving all of my shirts done, and they've always done a great job. I spend easily $60 per month. Recently (in the last month or 2), there was a change in management. In that time, the new staff has taken a number of my shirts and switched them from "laundered" to "dry-cleaned" AFTER drop-off, when the instructions (mine and the label) were "wash and dry and press". This turned a $40-50 order into a $70 order. When I questioned them on it, I was told that the fabric (flannel) was too thick for the press. The same fabric that they had been laundering for years. Why would someone pay $8-10 to dry-clean a $30 washable flannel shirt? It seems that the new management (or maybe just this one employee) is attempting to find a way to increase their revenue by sticking it to long time dedicated customers. I was treated like I was crazy for questioning them. Sadly, I 'm changing stores. Time to try On the Spot or Robin Hood.

Great counter service!! They always know my name, my order and are so polite & friendly!read more

I brought in the dress I wore to our daughter's wedding. It had a noticeable stain on it, but the…read moredress was custom made and was silk, so I was very concerned that the treatment to get the stain out might result in the dress being ruined. Tenise helped guide me. The first cleaning application did not get the stain completely out. I did not want to sign a damage waiver for a more aggressive approach, so Tenise offered to try again to get the spot out without taking a more aggressive treatment. The stain came out! Thank you Tenise and Fabricare! This is not the first time Fabricare has worked its magic on a stain. A year or two ago, a bottle of red wine was knocked into my lap, and all over a white silk blouse. While I had little hope they could get the stain out, it came back as white as the day it was made - no sign of red wine anywhere.

Excellent alterations. Quick and well done. Apparently I left my glasses in the changing room, and…read morethey found them and returned to me when I picked up. Much appreciated.

Always friendly and very efficient. They are attentive and flexible with requests. Above and beyond…read moreservice all around.