On August 7, 2025, I brought my 2022 Honda Passport in for a routine oil change. I received a call…read morefrom the service department saying my battery was reading low and needed to be replaced. Since my husband works long hours, we authorized them to replace it. We picked up my vehicle later that day and paid a $700.44 bill, trusting the work had been completed. Fast forward to February 2026 -- my vehicle suddenly wouldn't start. A coworker had to jump it. This happened several more times, leaving me stranded and late for work. Because the battery was supposedly only six months old, we opened the hood to take a look -- and discovered the exact same battery was still in the vehicle. The battery we paid for had never been replaced. I went to the service department this morning, understandably upset after missing work. One employee immediately became defensive and told me their Honda technician was booked. Thankfully, another employee noticed there were no technician notes from August and made sure my vehicle was checked. There was no explanation as to why the battery wasn't replaced the first time. No apology. No acknowledgment of the inconvenience or the safety risk. I was simply handed my keys and told, "Here's your vehicle. You're good to go. They replaced the battery." What makes this even more concerning is that this is not the first time we've questioned whether services were properly completed. About a year ago, they replaced my engine air filter and cabin air filter. Yet less than four months later, I had to replace the cabin air filter again myself because of a strong odor coming from the AC. That should not happen that quickly after replacement. This has now happened more than once. Customers deserve honesty, accountability, and basic respect -- especially when we are paying hundreds of dollars and trusting professionals to do the work they say they've done.

charge me for parts that they claimed they fixed and did not fix. Took it to another dealership…read more They said it had not been replaced.

As a mechanic myself I found myself driving through Williston and had an issue. They are very…read moreprofessional and will stop to help you right away if they can. Very knowledgeable as well and caught something I had missed. I highly recommend Delroy and DDD Auto.

tried to hold our work van hostage. wouldn't work with us at all and tried to charge us almost…read moredouble in claims we charged back on previous work.

Terrible, I called ahead of time to see if they did transmission oil exchange on my Altima and…read morethey said yes. So I ca.e and waiting in line I told the guy there at least 3 times I wanted granny oil exchange. when the worker came in I asked if the oil was pretty dirty he said I did nt do it. And asked again you did the granny fluid right and he came back in and said no the oil. I said 3 times I wanted .you granny done . Then the store manager came in and said you agreed to an oil change and I said I didn't. Then he started to accuse me of changing my story and basically lying. I,,'m an older person and I don't lie. He said his men would never say they could do granny oil changes on a altima. He was so vicious and didn't have the Backbone to admit they were wrong. So I left with an oil I didn't need and practically called me a liar and was hurt by being treated that way. This happened at Jiffy Lube 13th Ave S Fargo, ND very disappointed​

Waited in line for 25 minutes while the other two bays had multiple cars go through that came after…read moreme. Doesn't seem like they have the best organization.

Called 5 other tire shops and they required to schedule appointments that were 3-7 days out for…read morerotation/ balancing. This one is first come first served. I was in and out in 30 minutes. Friendly staff and service.

Not the place to get an alignment.. they called within 20 to 30 mins and when I went to get my…read moretruck the alignment was even worst then when I took it to get in done. After going back they made up some excuse and told me to get better ball joints even though those were the original ball joints!