We had a good experience with Refrigeration Experts. Our oven stopped working, and Ivan was the…read moretechnician who came out to help. He quickly diagnosed the issue, got it up and running again, and even provided the part number we needed to replace the knobs that we needed. Helpful, professional, and knowledgeable!

Why do appliances always seem to break down over the weekend? It was Sunday when the refrigerator…read morestopped cooling. I am so happy to find Ivan. It's hard to find someone to trust. He was quick to respond. Came out the same day to diagnose the issue. Very knowledgeable and spent whatever time it took to explain the problem, the history of the brand and the steps to cure the problem. The part was ordered and he was quick to schedule the install. His price is very very fair and it was a weekend call! I am thrilled with this company and highly recommend them. They have earned my trust and I will be using them in the future. Thank you Ivan!

Prompt and knowledgeable service, my somewhat new Samsung refrigerator stopped making ice…read more This is a known issue with this model and my service guy - Volodymir- was kind and courteous and communicated well because he had to order a part and it took a week for it to come in. Great service, and tidy

My refrigerator started making sounds again after a service call a few weeks ago. I called this…read moremorning and they came back today! Amazing. The call was covered it in their warranty. I am so impressed and grateful. Truly impressed with this company and their staff. SERHII put hours in and explained next step. Ethical, hardworking and very smart.

Great one man operation, he knows his stuff. Fair pricing and knowledgeable. As long as you don't…read moremind waiting two weeks for a service call

We called RA to fix our freezer and he gave up a good evaluation, checked it iver and provided…read moreoptions. We decided to have it repaired and the price was very reasonable.

They were prompt, knowledgeable and fit our dryer fixed within an hour. Wandered our call on a…read moreSaturday and were at my house at 9am on Monday morning.

By Choice Appliance got back to me the same day I put in my project. It was Sunday so I followed up…read moreMonday. I was able to take my Kitchenaid mixer in that afternoon and pick it up the next day. Couldn't have gone smoother. Thanks By Choice!

They were supposed to fix my washer, but instead they kept giving me excuse after excuse, saying…read morethe part "was never in." It took them almost two weeks just to show up and look at it. Then they told me it couldn't even be fixed because the washer was completely broken. They promised me a refund since they couldn't do the job. I paid about $500. It is now March, and I have been fighting for my refund since January. The lack of professionalism and accountability is ridiculous. This whole experience has been beyond frustrating. They absolutely suck.

We had a tech come out to diagnose our broken washer. The tech (I can't remember his name) was…read moregreat! Very friendly & seemed knowledgeable. However there was a lack of communication on when the part would come in & when it did come it was about a week after they told us it would be in. Then that didn't fix the issue & we were basically informed at this point we needed an entire new washer & they would refund us the almost $500 for repair costs. It has been over a month now with struggling to get in touch with the owner, getting excuse after excuse as to why they haven't sent the refund out, and now they're offering to Venmo it. Extremely unprofessional. Zero communication unless you literally bug them constantly. And we still haven't received our refund. We are over $1,000 down because of this mess. We are a lower income family of 5 & this has just been a nightmare dealing with this company.

I have had really good experiences with the service, including friendly scheduling, good…read moreguarantees, prompt service and wonderful technicians who have included Dylan twice and Jacob once. Communication and courtesy have all been excellent.

They were friendly and professional; did everything they said they were going to do. They also…read moreprovided a photo of the tech before he arrived, and I appreciated that.

Alan was very quick to communicate with and was prompt with responses, he was even able to come…read moreover before my scheduled appointment as a spot opened up. He came over and fixed my dryer very quickly and efficiently, and his price was very fair compared to other places I got a quote from. Highly recommend using Alan!

Alan was excellent. Replaced the idler pulley, rollers, and belt on my dryer. Fair pricing will…read moredefinitely use again. Prompt and professional

I finally determined why my dryer was not behaving properly, and it was time to take care of my…read moreclogged up dryer vent system. Yelp guided me to several options to consider for service, and upon reading many reviews, I decided to contact Safe Dryers. I contacted them rather late on a Friday afternoon, but they promptly texted me back, and got me on their calendar. Saul and his colleague arrived at the scheduled time, and got to work. They vacuumed out a pile of lint, and exclaimed at the amount in such a short dryer vent :). They measured the airflow, and explained to me what the ideal airflow is, what mine was at the start, and what it is now. They answered every question that I had about the state of the system and how I should maintain it going forward. They were efficient and cordial. What else can I expect? I'd like to point out that Safe Dryers wasn't the first company I called. The company, which was referred by my appliance repair folks, wanted to come to "inspect" my system for a low fee, and then "assess" what needed to be done and provide an estimate on site. When I asked how much it would cost to clean the vent, which I knew needed to be done, this other company would not answer that question. They insisted on a $69 visit to provide that assessment and cost. Safe Dryers had a simple answer--$169 for a ground level vent, $259 for something 10' off the ground or more. I'm sure if Saul and his team found something amiss while they were here, they would have told me about it, but all I needed was that vent cleaning, and that is what I got. A bargain at $169. Bada-Bing, Bada-Boom. Thank you, Safe Dryers!

After getting a new washer/dryer, we discovered that the hose of the dryer hadn't been sealed…read morecorrectly. There was lent all over the place and the hose was hanging on by a thread. Saul had come out to clean the vent back in July so I called him to ask what might have happened and if he'd noticed anything at the time. He came out the next day to evaluate and remedy the situation. He was very thorough, replaced the tubing and cleaned the lent mess, all free of charge! He apologized for the oversight (it was difficult to see that the metal attaching to the tubing had been warped and was therefore not fitting correctly). He not only took accountability but was very timely and respectful in his approach. This kind of high-quality customer service is very rare these days and it was much appreciated! We'll definitely be using Safe Dryers in the future and will recommend him to others who are in need of these services.