Had to go thru several Live agents to assist me in a unsuccessful result of getting service. All Agents were great except for one, who just hung up on me because he didn't quite understand why I was asking to escalate (as previous Agent had advised to do).
Service was great for a little over a month, then it went to crap. I couldn't place/get any calls, texts, data. I only discovered I was having issues when I got a random full of voicemails at 3:30am that were left days before... Service worked at 3:30 am. Then when I tried making calls/sending texts I would get message "Your phone's not registered on a network, so you can only make emergency calls" or trying to send Text message, I get "Unable to send this message. Your device is not connected to a mobile network. Connect to Wi-Fi network and try again". Live representatives (x7) had me troubleshoot by resetting Network, APN, Connections, etc. NOTHING worked. So, I requested a replacement SIM. That worked for about 3 hours. Now, it's random at best to get service and that's me resetting network each time. I was able to place ONE call today before service was not available. I haven't moved/changed anything since I purchased phone thru Mint and started service. Yet, I'm stuck with a plan & phone I paid for and cannot even get phone replaced as that would be the next logical step..? But, Mint has not responded to my request. Plus their requirement to send back phone needs to be in original packaging... Who saves that after a month? So now I am stuck with getting another service provider and possibly having to buy a new phone. VERY UNHAPPY...as I don't have money growing out of my ass. i'm early retired due to medical and need phone service to survive... No help or compassion from MINT! All this sadness because I believed Ryan endorsed a good product...:( read more