Poor management. Broken Mercedes emblem, ignored calls, poor service--canceling membership. I have been a loyal member of Mint Express Car Wash, located at 10940 Discovery Bay Dr., Pearland, TX, for over two years. Unfortunately, after my most recent experience, I will be canceling my membership. Mint Express Car Wash
The biggest issue is that no one ever answers the phone during business hours. I have personally sat inside the lobby and watched the phone ring repeatedly while employees stood around and ignored it. Today was no different.
After going through the wash and driving home, I realized the front Mercedes emblem on my CLA 250 was missing. Since no one would answer the phone, I had to drive all the way back to the car wash. They eventually found my emblem, but it was broken, and I had to file a damage claim.
Another ongoing concern is that the employees responsible for guiding vehicles into the wash tunnel are often on their phones instead of paying attention. That lack of attention to customers and their vehicles is unacceptable.
I also spoke with the manager, Daniel, and was extremely disappointed. He showed very little concern, offered no sincere apology, and couldn't explain why the phones are consistently ignored during business hours. His attitude came across as indifferent, which only made the situation more frustrating.
I understand accidents can happen, but customer service and accountability matter. After two years of being a paying member, I expected much better. Instead, I was left with a damaged Mercedes emblem, wasted time, and poor customer service.
I will be canceling my membership and taking my business elsewhere. I hope this review encourages management to improve their customer service and hold employees accountable. read more