When I moved from Erie many years ago, I knew I could trust my "treasures" with West Ridge Self…read moreStorage. Not only is it a safe and well-maintained property, I have always found Jason to be incredibly helpful, proactive, and communicative. We had to do some shuffling of units this year which involved going through family items- I am VERY grateful for the flexibility of Jason and the ease of use of this facility. Highly recommend!

I called West Ridge Self Storage months before my move to Erie from across the country. Jason was…read morea pleasure to work with. He went above and beyond in helping us get the units that we needed. He had the units cleaned and ready for us when we pulled in with our 40'shipping container! I would highly recommend using West Ridge Self Storage.

These units are not as water resistant as they claim! Two out of the three outdoor units we had…read moreended up flooding and ruining a good majority of our stuff. When we talked to the girl in the front office about this she said it's from where they put the snow when they plow in the winter and when it melts in the spring it creates flooding issues. She also said the owner fully knows about these issues and refuses to fix them! DO NOT rent a storage unit from this place unless it's an indoor unit because they will get water in the units and ruin your stuff!

I just move my things out after 8 months, and I couldn't be happier with the condition of my…read morepossessions. There was not a mote of dust or a single bug in the unit. It was watertight, climate controlled and extremely clean, both in my unit and the entire building and campus. I have had need for storage many places over the years, and this is by far my best experience. The staff were professional and helpful, which is a far cry from what I just went through with Extra Space. I wouldn't hesitate to use Millfair again.

The person working was dismissive and just unfriendly. He was mean or rude, just unfriendly. I…read morerealized as soon as I got the trailer to my place to load, I'd picked up the wrong type of trailer, MY FAULT. It was returned within 2 hours of pick-up, and I rented a different trailer from a new location. I dropped the trailer off, the rep never asked what happened, mind you it was the same person who hooked it up less than 2 hours earlier, and with a flick of the hand sent me on my way and walked off never said a single word . That I can deal with, but what can not abide is the same location not checking the trailer in until Monday morning, 2 days later, in order to charge me for the extra day, that I didn't have the trailer. Dishonest, at best. U-Haul should do better.

Waited 30 minutes for someone to come to the desk. After 15 minutes, I called the number for the…read morestore and was transferred to someone that said she'd reach out to the manager. 15 minutes later, I texted the manager myself (name and phone number for him was posted on the door, to text if there was any issues). Never received a text back or anything. When the guy finally did show up to the counter area, he seemed less than capable of performing his job duties.

Clean, well-lighted, seems-safe place to rent a storage unit. The attached store offers everything…read morefor moving you can think of and the clerk (manager?) named Katelynn was an absolute model of efficiency and customer-forward service. She even re-assigned us a space right by the front when she realized the computer had assigned us one in the far back corner. The two drive-in bays are super convenient. Thank you so much, U-Haul and especially Katelynn, for streamlining our 'move'!!

We got a quote from JH Bennett to move our belongings from Erie, PA to Georgia. Tom was the man…read morethat came to our house to do the estimate. We walked every room of the house and he recorded everything into his tablet PC. He bragged that he had a very good rate of estimating. A couple days later he delivered his quote. He assured me that the quote was locked in. So we signed the papers. We spent the next few weeks carefully packing everything. The moving guys told us that they had never seen a better and more organized household. JH Bennett called and told us that the move would happen the next morning. Short notice, but we were ready. That was July 23rd, 2020. They said that they'd be using a 26' truck. I'm no expert but it didn't seem like our stuff would fit into a 26' truck and I told them so. So Tom came right over. He looked at all the stuff to be loaded and agreed that it wouldn't fit. He said that something had "changed" since he had made the estimate. And now we would have to pay a lot more. I reminded him that the contract was binding. He said that it wasn't because the load had changed. Tom was accusing us of bringing more stuff over to be loaded. and that was very insulting. We did no such thing. He even compared his list to the items he saw to be loaded. Not one thing wasn't on both lists. We had more boxes, but he had just estimated those based on some factors. Tom told us that we'd have to pay about 38c/pound for everything over 9000 lbs. Now, we hired JH Bennett for this move because we're old and this was too much for us. But now we were in trouble. We worked like dogs the next 7 hours pulling things out of the pile of stuff to be moved. I removed thousands of pounds. Tom said that we had two choices.... pay the extra or cancel the move. Canceling the move was impossible. So we were stuck. They loaded and weighed the truck. Even with thousands of pounds removed we had to pay an additional $600 for a fixed contract. We were cheated. And then I still had to move all the other items myself. Stay away from JH Bennett. They might sign a fixed price contract. But it means nothing. They claimed that we dishonestly added items in later. And that was a lie. We hired them to do this move and I ended up paying extra and doing a lot of the work myself. it was a nighmare.

JH Bennett moved my mom from the Washington, DC area to Erie, PA. They did a great job in every…read moresense. All covid safety measures were taken. Everything was packed, loaded, and unloaded carefully and nothing was missing, broken or damaged. The move occurred exactly as scheduled. The price was exactly as quoted - no upward adjustments as I heard can be common in the industry. The two gentlemen doing everything (Joe and Jose) were so polite and a pleasure to work with! I can not recommend this company and Joe and Jose enough. We will definitely use them again!