I recently went through my first IRP after a motor‑vehicle incident, and from the moment my car was…read moreimpounded, I felt completely abandoned by ICBC. I was given no guidance on the process, no support, and every call they made seemed designed to implicate me for impaired driving. I had blown a "warn," which I later learned is within tolerance -- something ICBC never explained.
Instead of helping, ICBC used distraction tactics: calling from the "care" side of ICBC to try to obtain hospital, doctor, and police records under the guise of assessing my recovery and lost wages. In reality, they were gathering information to strengthen their investigation and pressure me into forfeiting my claim. They ignored my calls, gave me no advice about whether to remove my vehicle from impound, and let costs pile up. I continued paying insurance on a vehicle I didn't even know was a write‑off because no one told me that deployed airbags automatically mean total loss.
The adjuster assigned to my file was aggressive, inaccurate in their letters, and repeatedly implied I wasn't covered. Meanwhile, ICBC went silent for months, offered a value for my vehicle over the phone, then disappeared again -- all while they had already taken possession of my car and auctioned it off. After 35 years of accident‑free driving and never missing a payment, I was shocked at how poorly I was treated. The stress, anxiety, and frustration were overwhelming.
Eventually, fed up and unsure what I was legally allowed to do, I contacted a law firm who referred me to Acumen Law. That's when I met Natalie Ross, and everything changed.
Natalie immediately explained what was actually happening with my file and what the possible outcomes were. She took over communication with ICBC, and the relief was instant -- I finally felt heard, supported, and protected. Her professionalism, expertise, and clear communication made the entire process manageable. The retainer and capped fee were more than reasonable, especially considering the months of stress and car lease payments she saved me.
Over the next few months, things finally started moving. I knew ICBC could no longer push me around. Eventually, I received confirmation that I would be paid for my vehicle and some of my expenses. After everything I went through, that moment felt like a victory.
Thank you, Natalie, and the entire Acumen team. I am 100% satisfied with the outcome and the support I received. I wholeheartedly recommend **Natalie Ross** to anyone dealing with ICBC -- don't waste time like I did. Go straight to Acumen. They will protect you, guide you, and get you the result you deserve.
