When my aunt decided to hire a design team for renovations and interior design for her new home in Reno, I was excited to be involved, given my background in real estate and renovation project management. We met Leslie and Lisa from Mindful Design and reviewed their proposed designs. While my aunt and I had brainstormed some ideas, I was initially concerned with a few of their choices. When we presented our revisions in person, many of our suggestions were dismissed. As the project progressed, several issues became apparent. For example, Leslie initially dismissed the arched mirrors we chose for the bathroom, claiming they wouldn't fit the space--but they ended up fitting perfectly. Unfortunately, other elements of the design were far less successful. Leslie's furniture and art selections felt cheap and were poorly proportioned for the space. Additionally, the overall execution was subpar. My aunt had to hire a contractor to fix numerous issues, including custom beams on the ceiling that were falling down, and didn't meet the walls properly, a raw wood band on the hood with visible nail holes, and a light fixture in the dining room that was 2 feet off-center. There were also significant design flaws that could not be easily corrected without major rework. For instance, one of the shiplap walls was installed backwards, with poorly aligned seams around light switches and electrical outlets. The beams were improperly installed, and the hood over the stove was mismeasured by 4 inches--thanks to Lisa, the owner of Mindful Design--which led to costly custom work that was still unfinished. Despite spending over $100K with Mindful Design, these issues were never fully addressed. Lisa and Leslie failed to take responsibility for their mistakes. They also neglected to inform my aunt about the 90-day return policy for furniture if they ordered it for her, in the end left her to handle returns on her own with a 30-day policy, which was problematic being as she was living out of state at the time. Additionally, basic design principles were overlooked--such as placing a round rug under a round table, which is a basic design misstep. When my aunt left an honest review, Lisa became defensive and dismissive, even attempting to portray herself as a victim of stress, all while failing to manage the project and team professionally. After encountering all of these issues, it's clear that Mindful Design was unprofessional and failed to meet the expectations set for such a costly renovation. read more

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I could not be happier with Leslie Pence's Mindful Design. She is very good at what she does. I soon came to find that my best response to her was "Whatever you think." I really got my money's worth on a small apartment re-design. read more

I used Lisa to help design my downstairs during the shut down. I can't tell you how much knowledge Lisa had that I would not of even thought of. She was always professional and personable. The end results are beyond my expectations. It truly is a home that makes me comfortable and homey yet elegant. Thank-you Lisa for everything ! read more

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I called Mindful Design two years ago to help finish my kitchen and find a backsplash and shelves. Their choices were perfect and I get so many compliments. I LOVE my kitchen now! I decided to contact them again to help with the rest of the house and I couldn't be happier. They are kind, punctual, and their attention to detail is unmatched. I will be calling Mindful Design for all of my design needs. Thank you!! read more

Mindful Design Review - 8.8.2024 We hired Mindful Design because we own a house in Reno and currently live in Washington State. We wanted someone local to provide us with design ideas, hire quality contractors, alleviate stress and keep the project moving in a timely manner. Unfortunately, Mindful Design was a poor choice. The mistakes began to pile up from the start. While most of the issues came from the sub-contractor's poor work, Mindful Design did an inadequate job managing and inspecting the quality of the work being done. It became clear early in the project that Lisa Moore, Mindful Designs owner, was more interested in defending their Sub-Contractors' inferior quality work than advocating for the client that was paying them. In fairness to Lisa Moore her communication was timely and efficient in the beginning, but as the mistakes piled up her attitude and tone became more frustrated and disengaged. On more than one occasion her tone with us became confrontational, heated and unprofessional. It became apparent that she really wanted to move on from this project despite the unresolved problems. There were other issues related to the cost of items, design ideas and poor workmanship that are too numerous to get into. They created more stress than they alleviated, and we are happy to have them in our rearview mirror. I would STRONGLY DISCOURAGE you from hiring Mindful Design to do any work in your home. Detailed list of the issues and mistakes made by Mindful Design and their Sub-Contractors: 1- Range Hood measurements by Lisa Moore were incorrect. The result was an increase in cost to us of$1.5K and a delay of several weeks. 2- Many of their choices for furniture and artwork were out of scale with size of the space. 3- A sofa ($3.9K) was ordered and approved by us from a picture. Once delivered we did not like it and were told by Mindful Design that they had contacted the vendor and there was nothing they could do to get it returned. We called the vendor OURSELVES and we were successful in negotiating a full refund and product pick up. 4- The Shiplap installed in the family room was installed backwards with the unfinished side facing out and had to be redone. 5- The other issue WE discovered, and Mindful Design missed, was that when the shiplap was installed it was not measured correctly to account for the location of the light switches and outlets. This resulted in the switch plates being installed over the tops of the grooves in the shiplap as opposed to over the flat surface. It looks like the job was done by an amateur as opposed to a paid professional. 6- Three of the ceiling beams were not installed "flush" to the walls. There were gaps at the ends between the wall and the beams that WE repaired on our own. 7- A few months after the installation of the beams, two of them came loose and were dangling dangerously with no secure connection to the ceiling. Again, WE came in and repaired the beams on our own. No confidence in the sub-contractor. 8- Mindful Design hung new mirrors in both of our bathrooms. They installed them so close to the faucets that you cannot use the drain lever without hitting the bottom of the mirror. 9- In summary the "finish work" that was completed by the sub-contractors and endorsed by Mindful Design as "beautiful" was in fact very poorly executed and required US to come in and complete the work OURSELVES. Joe & Lisa G. read more

Lisa is my go-to designer. I have used her for years! She totally gets what I am looking for in a room and then makes it a reality. For me, she has done paint color consultation, fabric selection, and furniture choices for me. She has completely redone bedrooms, my family room, fireplace, cabinetry, and even tiny details like cabinet hardware. If I know what I want she brings it to fruition. If I don't quite know what to do for a space to help tie the room together, she comes up with the perfect idea. She even chose a lighting fixture that I would have NEVER thought to look at and it completely made the room! Now, everyone who comes into my house comments on how beautiful my house looks. I would use nobody else but Lisa. I'm getting ready to redo my kitchen next year and Lisa will be the first one I will call. read more

I am sooo pleased with Lisa Moore's design abilities. She has brought happiness into our home. She made things fit in places we couldn't have imagined. I also recently had the pleasure of watching her at work. What a talent! she transformed this model home into a warm, modern, comfortable living space that would make anyone feel right at home. She brings sunshine and smiles into your life. If you are looking for a change of home interior, or even to revamp a space in your home, I highly recommend Mindful Design Reno. Lisa is a design whisperer! She is very easy to work with and is a fantastic person all around. You definitely need her in your life. read more

We are amazed at just how perfect our home is now that Lisa Moore of Mindful Design worked with us to create exactly the right look and feel for us. Lisa asked all of the right questions to learn about not just how we want our home to look but also how we use our space on a daily basis so form, function, and aesthetics all perfectly blend. Simplicity is elegance and our home is now simply elegant. Lisa is very responsive - we never had to wait for her to get back to us or follow up with vendors. She went to Las Vegas and San Francisco to preplan our shopping trips so we were able to most effectively use our time. She has an amazing eye for detail and is able to bring her vision to fruition. We unreservedly recommend Mindful Design with the highest rating possible. read more

Lisa of Mindful Design made our project INCREDIBLE from start to finish! She listens to your wants/ wishes and provides you with choices without overwhelming you. We really appreciated how much she was involved in managing and coordinating the work by all the contractors involved in the project. We would highly recommend her if you are considering a remodel project for your home! read more

Lisa is great! We only needed some help picking out roof tiles and exterior colors. We were nervous about doing it right. Lisa jumped right in and treated us as if we were her biggest client. She really helped us feel more at ease with our choices. And she gave us out of the box advice that we would not have found anywhere else. We love what we have now and we'll be calling her again when we're ready to do the interior. Thanks! read more