I was recommended to Cadoo Medical PC and was hopeful from the start. When I first called to…read moreschedule an appointment, I was placed on a waiting list. I waited close to eight months before finally receiving a call and I was genuinely excited. I completed the long phone intake without hesitation because I truly believed this would be the beginning of consistent, personalized care. On the day of my appointment, I arrived on time and was seen by a Nurse Practitioner who was very thorough. I completed blood work, urine testing, an EKG the full workup. I was told I would receive a follow-up call with my results. At no point during that visit did I see Dr. Cadoo. I assumed perhaps she would come in later, but that never happened. When it came time for my follow-up, I was informed that the Nurse Practitioner I originally saw was no longer there, and I would now be speaking with another Nurse Practitioner. Again, I was understanding. However, once more, I did not see or speak with Dr. Cadoo. I was referred out, but without ever having had a direct interaction with the physician whose practice I had waited months to access. I want to be clear I am not unfamiliar with healthcare. I have over 25 years in the medical field, so I fully understand how practices operate, the role of Nurse Practitioners, and the demands of running a successful brand. I respect that Dr. Cadoo has built something impactful, and I even admire the balance of family and career that many providers strive for. However, at some point, patients need to meet their doctor--especially after such a long wait. If new patients are continuously brought in but never actually seen by the physician, it raises concerns. The frequent staff turnover also felt unsettling, particularly when it comes to continuity of care. This is not about convenience or a casual visit--this is my health. I'm not looking for a place to "check in" every now and then. I'm looking for a provider relationship built on trust, presence, and consistency. I truly wish the practice continued success, but unfortunately, this experience did not meet my expectations as a patient.

One more negative on top of all the rest. It took EIGHT MONTHS to get a copy of my medical records…read more Her office kept sending me automated messages. I responded to every one... no response. I made a complaint to the licensing board and she replied with outright lies. AVOID. Now I keep calling to get her medical malpractice carrier. I guess I'll have to wait for my lawyer to contact her. No integrity whatsoever. I followed every direction she gave me to a t and this is the treatment I get. I gave her chance after chance and finally said I may have to sue her and her response was "that's what the malpractice insurance is for." Is that any way to practice medicine?

Doctor was compassionate and patient. Front desk staff needs a little help. They are a bit…read moreimpatient with people on the phone. I stood there for 10 minutes without acknowledgement while I was checking in for the first time.

Appointments are flexible, can be done over the phone or video, and they are always consistent!read more

Horrible experience. I switched my primary care doctor to this office using my insurance. When I…read morecalled ahead, they instructed me to make the change before my appointment, which I did--and my insurance confirmed it was updated. When I arrived, they took all my information and let me sit in the waiting room for over an hour before telling me that my PCP was not updated in their system. Even after the front desk staff informed the doctor that I had a reference number proving the change, they still refused to see me. There are plenty of other doctors in this area who are far more professional and organized. I strongly recommend avoiding this office.

He is wonderful, thoughtful, and incredibly sincere. He takes the time to speak in a way that is…read moresimple to understand. Every time you bring up a topic, the conversation feels natural and really effortless. Everyone was great, polite, and understanding. Five stars just don't seem to be enough. Even for walk-ins, there is usually never a long wait. Very impressive. I sincerely appreciate them, and this why we call it a hidden gem of Clifton.