If you are looking for a work out facility and you don't have family members attending the various…read morejujitsu classes, then this is an unwise choice for cross fit or boot camp classes.
First, the martial arts classes are their main focus hence there are a small number of cross fit offerings (4), and no Saturday classes. The space for cross fit has shrunk considerable, especially with the late 2017 renovations and is now crammed into a small area, bordered by tall partitions that restrict air flow-overly hot work out conditions are a constant in the summer months. The increase in juitsu classes has created over capacity issues in the women's changing room, and
parking.
Second, I ran into problems trying to cancel my membership. In spite of paying the higher fee for access to all workouts, a medically diagnosed bad knee restricted my attendance to cross fit, yet i encountered problems in my attempts to have my monthly fee reduced. When I did email in my cancellation, in 2016 to the registered company address, I requested confirmation and follow up. There was no follow up to my request. I assumed I was on a higher fee monthly contract and I was to learn I was wrong. When i sent in my cancellation, in November 2016, i ensured a hard copy of my letter was left at the front desk. I later learned that when you sign a contract, you have to request a copy, it isnt provided automatically.
For current contract holders, be aware there were two sections to the cancellation policy in my contract. There header: Cancellation, stipulates that the request had to be in writing and not verbal. Fair enough. However, buried some distance from the Cancellation header is the stipulation that both parties are required to sign a release form, a registered letter won't due. A lawyer friend pointed out a problem with this policy, what if they refuse to sign it?
When I approached Legends about having a look at this release form, I was informed I could review it on their Ipad, but otherwise they were unable to provide me with a copy of the release form ahead of time, I had to sign it first.
To wrap up, Legends did offer me a reduced rate for the remaining 4 months, and I took advantage of the medical leave policy, which helped compensate for the two years of overpayments. Last week i attended the final week of classes for April, I'd been out of town for the previous 3 weeks. When I was heading into the class, I was challenged, in a public venue, for being there and accused of not paying any 2018 dues. My bank account shows that the 2018 fees were paid, up front, on the first and third week of January. In spite of my assurances that I had paid, I was ordered not to return. Not the most stellar customer service treatment for someone who has been a member of facility for 7 years. But more disconcerting is their contract management protocols, I would not have expected this from a facility that prides itself on its adherence to martial arts values.
