Had the opposite experience with Blake and Milltown. Blake designed a custom dual vanity cabinet for my master bathroom. He worked with me over a few weeks tweaking the measurements until the design and balance of drawers to cabinets were perfect. Furthermore, he worked with me on the color of my cabinets giving full range of any paint color; I selected Benjamin Moore - Hale Navy. And by working with me, I mean Blake took many phone calls, provided many redesigns and sent many emails all with a pleasant, helpful, professional and customer service oriented demeanor. The paint finish was great and just the color I expected. The price quoted included delivery and installation. The delivery and installation guys were fabulous. Doors and drawers are soft close and the drawers are separated from the cabinet by a full piece of wood. Full payment not due until final product delivered. I wish I needed more cabinets; I recommend Milltown and Blake. Denise Carpenter read more

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About 6 months after installation, we started having some problems on the cabinets beneath the 2 sinks & by the garbage can drawer. We also had a buckled area by our refrigerator, but I believe it was just a defective wood panel.Because they are higher traffic areas, they started to swell & the paint wore off. Because our cabinets are white, the areas are quite visible. After months of trying to contact Blake, I had to involve another employer to start getting a response regarding our issues. They came out & replaced the refrigerator panel & did not really address the cabinet doors swelling. One problem I tried to point out is that the cabinet doors stick out beyond the upper drawer panel, so the water sits on top of the door then eventually swells. Fast forward 2 years later, the areas have become drastically worse & are on other cabinet doors as well. I do understand normal wear & tear, but this is beyond that. It should not be happening to this extent, as we are just 2 adults living here with minimal wear. Because of my past issues in trying to contact Blake, I had my husband try to make contact. Blake responded that he will come by when he is next in the area. That was about 5 weeks ago. Last week, my husband tried again & no response yet. When we purchased hand made cabinets, I was skeptical because I know the finish is not as good as store bought cabinets, but I was assured that if we had any issues that it would be addressed. I was also told that we have a warranty for such things. I am very disappointed in the customer service that we have received. I do love the aesthetic of my new kitchen, but the major flaws have it already looking dingy. We want these issues addressed & don't feel that it is asking to much to expect more. As a last resort, I have decided to put our experiences out here so that anyone else interested in their services can beware. All we want is for our cabinet issues to be addressed & in a timely manner. read more