I'd like to share my experience with Miller IP Services. I first discovered the firm through an online search, and I was genuinely impressed by the website. Devin's profile conveyed a personable, approachable tone rather than the typical "corporate lawyer" style, which I think appeals to individuals seeking accessible IP support.
During the free consultation, Devin was very responsive and clear. He explained the steps I needed to take, provided the required links, and once I completed the forms, I submitted payment. I also want to acknowledge that his fees are generally lower than those of many other IP attorneys.
The issue arose later, when I asked follow-up questions and requested changes to what was a straightforward copyright application. The website does clearly state that the service includes no further questions and no further changes, so I take responsibility for asking questions after clicking "Submit Final." I fully admit this was my mistake.
What I did not realize was that there would be financial consequences. My follow-up questions and change requests came after I had already confirmed "no further changes," and I do not dispute this. However, when Devin responded, he stated that a $200 restart fee would be required. I explained that I had been unaware of such a charge and offered $50, assuming it was a reasonable compromise. After my response, Devin decided to terminate the working agreement.
Had the final confirmation page or any correspondence clearly stated that exceeding the allowed number of questions or requesting additional changes would trigger a $200 restart fee, or could result in immediate termination of the agreement, I would have been far more cautious. Instead, the agreement was terminated abruptly and without a prior warning about termination or the fee.
I understand the need for efficiency and strict boundaries in a high-volume, flat-fee model. However, I believe it would be more reasonable and transparent to highlight any financial penalties or termination policies at the final confirmation step rather than relying solely on the general terms page.
Based on Yelp's rating categories, I would classify my experience as "Could've been better." As for next steps, Miller IP will refund only the actual copyright filing fee, which is a small portion of the total payment.
To be clear, I acknowledge that I contributed to the issue by requesting changes after clicking "Final." At the same time, I also feel it is unreasonable to impose a financial penalty or terminate the agreement without prior explicit warning in our correspondence or on the Final confirmation page.
Throughout this process, our correspondence remained polite and professional. I wish Miller IP the best going forward. read more
