I was so impressed with this place I cannot praise it enough! I don't live here ( I am visiting my…read moredaughter and I live in the USA) and I developed a sudden and painful ear infection. I googled this place and turned up without an appointment. The receptionist was terribly sweet and asked me to complete a simple form. After about 45 minutes I was seen, examined and given a prescription. There was no charge ( although I would have been more than happy to pay) I went along to the chemist with my private prescription and was charged only the normal fee! The NHS would be well within their rights to charge me, and I feel quite guilty that they didn't since I have health insurance but I am very grateful to them all.

The best doctors surgery ever! The receptionists are a comic show alone, they are funny and…read morefriendly and will do anything to help you. The waiting area is clean with magasines and a tv, water machine, toilets, leaflets and a self check in screen to save wasting the receptionists time! The doctors are pretty good too, thorough and friendly. The nurses are all really friendly and helpfull too. A great doctor to be with.

So, as advised in my dentist review - I am scared of Doctors. Yeah... laugh it up.. For me, there…read moreis nothing worse than cold, clinical rooms where you might get bad news. Not so weird now, is it? I have lived in town 6 years now and was chuffed to bits when I finally got a Doctor's surgery open up within walking distance. Located on the downstairs floor of Boots, from the moment you walk in you can sense the efficiency. You MUST book an appointment, however, if you are desperate and there are no appointments available - there is a walk-in clinic right next door. I have been going here for several years now and have only been delayed for an appointment once. The appointment times are pretty convenient, but as you can imagine; it's a very busy surgery. If you don't require an emergency appointment, it's best to call after 10am - if you do, call as early as possible. I've regularly had appointments the same day or the next day. The worst thing is not having a dedicated Doctor. The Doctor's and Nurses have always been great, but it would be nice to have someone you have dealt with before when you revisit. That being said, I've found this surgery to be clean, reliable and accommodating in terms of opening hours.

It's fine. That's as much as I can say so far…read more I was attracted to this surgery because of the extended opening hours and because, basically, they were close to me and taking patients. The staff on reception are very pleasant, although the morning I went to register there was only one so the wait was long. Intake assessment is a few forms and measuring your own height, weight and blood pressure. I gave myself 3 attempts at getting a nice BP measurement as the horrific prospect of knowing my weight after over a year of avoidance had sent my systolic sky-rocketing. I returned the following week to see if I was set up and had been given an NHS number and was told I was good to go. I asked to be set up for the online booking. First of all they gave me the wrong details, so I had to go back. When they gave me the proper ones, my account had the wrong address and they'd misspelled my name. I also had no option to book appointments. They fixed the errors when I emailed but told me to call about the booking. After 15 minutes on hold I was cut off and gave up. Multiple emails went unanswered. Eventually went back on and they reset it or something so could book. At last! It's not too easy to get an appointment if you work. The extended hours don't really seem to translate to appointments at those times. You could definitely be waiting weeks. On arrival for your appointment, you check in using a touch screen which saves time. It gives an estimate of the time to wait but that was actually wildly inaccurate when I went. It claimed things were running to schedule but there was actually a 20 minute wait. I occupied myself by almost getting trapped in their bathroom which has a very dodgy lock and using the Boots free WiFi. Actual consultation was adequate. I kind of missed the pleasant GPs in the random walk-in clinics in Canada or my lovely one at home. This definitely feels more like a walk-in effort. All in all, it's alright. Reception are friendly and it's nice to book online, even if it ends up being for the far distant future.

My one and only experience of this walk in centre is a positive one. Having returned from India…read moreover Christmas I was plagued with sinus and ear problems. I'd been to my local surgery for the first ear infection but when it returned I really didn't have time to go back to the doctor. It also returned during a Friday evening and there was no way I was going to wait until Monday morning with the amount of pain I was in. So I took myself off to this walk in centre on a soggy Saturday afternoon with very little hope of a good outcome but I was totally wrong. I didn't have to wait too long to see a very professional and knowledgable nurse. She diagnosed the problem immediately including the fact that the condition kept reoccurring. She offered some good advice to stop the infection coming back and a nice ear spray. Job done in super quick time.

Fine if you don't mind being treated like a an absolute fool…read more Located on the lower ground floor of the High Street branch of Boots in Birmingham, the NHS Walk-in Centre may seem like a godsend to those of you with minor emergencies such as getting a small girl's eagle-shaped fashion ring stuck on your large, male finger when browsing in Forever 21. But, to some of us it's a dreaded place as we just know that we are going to be made to feel like the world's biggest hypochondriac and liar for asking them to check out something as trivial as an infected insect bite. To have 6 or so batty old nurses clawing at you like you have herpes when you know for a fact you were bitten by an angry spider which was caught in your bed sheets is not a pretty sight. I also went there recently as I'd ran out of contraceptive pills and they turned me away. Both my doctors and the clinic, which are also in Boots, were closed as it was a bank holiday. I ended up having an argument with a difficult female pharmacy assistant upstairs before a younger, male pharmacist stepped in and told her that they could issue me with the pills if I bought them and then brought my prescription in at a later date. Thanks for that lady, now everyone in the queue knows my personal information! They should have just seen me at the NHS Walk-in, which is next to my doctors, which is next to the family planning clinic! There needs to be better correlation between these three. It's ridiculous and I am hesitant to go back again.

I've only been here once, but it was lovely. Very efficient yet kind staff, and a great doctor…read more Runs a bit behind schedule later in the day but that's actually a good thing -- always better to prioritize patients' needs over the clock. Waiting room is spacious and clean, facilities are up to par. I was lucky in getting an appointment quickly; normally a few days' notice is required. Very happy so far that this is my local practice!