I had the absolute pleasure of talking with Jennifer. I needed business insurance and even though…read moreshe could not insure me, (my building is over 100 years old) she followed up with me several times and even found another agency that could help. She also gave me numerous insurance tips to save money on my personal insurance too. She is an absolute gem. I will be calling her first, for all my insurance needs. Thank you, Jennifer!!!

From the owner: Ensured Advantaged Insurance Agency is your trusted partner for comprehensive insurance solutions…read more With a commitment to personalized service and a focus on meeting the unique needs of each client, we provide a range of insurance products including auto, home, life, and business insurance. Our experienced agents work diligently to find the best coverage options at competitive rates, ensuring that you and your assets are protected. Whether you're looking for individual or business insurance, we're here to help you navigate the complexities of insurance and secure the coverage you need with peace of mind.

I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

Pretend that you really care. Address customer concerns. Simply returning calls. I was a loyal…read morecustomer for approximately 20 years, never filed a claim, always paid full payment at the beginning of each renewal cycle. Unfortunately a mistake was made by their office and it resulted in my losing a $500 discount, I called the office and tried to resolve the issue but was constantly told we are working on it. I realized the employees of the agency had no interest in helping instead were probably hoping I would get tired of calling and forget about the money. It was then as a business owner myself that I realized I should just speak directly with Joe Schneider, the agency owner and hopefully reach some sort of settlement. I spent the next 2 months writing and or calling the agency. Each time only requesting to speak with Mr. Schneider. I was told he wasn't in the office, and he would get back to me. He even sent several emails saying he realized his office made a mistake and he would call within the week. Each time he didn't call. After almost 3 months he finally called and apologized for the delay and acknowledging he could have done better. Unfortunately they were never able to compensate for the lost discount. I understand the process and I can understand the inability to reach a resolution but I cannot understand why an owner of a business would not at least call a loyal and respectful customer. Especially one who was frustrated by not, at least, being able to talk with the boss (owner) about this. I can accept the loss of the discount but I cannot accept the fact that the owner Joe Schneider wouldn't at least talk to me. Imagine if I had a real problem. I expect a certain minimum amount of customer service and I was very sorry to see that after being a good customer for 20 years. There are a lot of Allstate agencies I will transfer my account to another one. Hopefully they will appreciate their commission and provide at least a minimum of customer service. I would not recommend Joe Schneider agency at all. They are only to happy to write a policy but not willing to at least to pretend they care about the customer. Or provide a minimum of customer service such as returning phone calls in a timely manner.

I liked Perry. The problem here was Allstate. I started with simple renter's insurance in downtown…read moreChicago. For 2025, that insurance increased 22% with little explanation. Allstate then refused to underwrite my auto, because I "didn't have existing" auto insurance (I sold my car during Covid). So in my experience, Allstate was less the "good hands people," and more the middle-finger people. Didn't think I'd be a "Progressive" person, but I'm happy with them and will never go back to the big names.

The laziest agent out there. Called to inquire about my policy if it covered leak cause by me…read more Didn't even bother to ask more information and just said no it's not covered. He just doesn't give a crap. Upon more research it is covered. It was not negligence. It was a leak cause from my unit but it was a leak from deep source. I'm not in good hands with Allstate. All fail if you ask me

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

Beata helped me to update my payment information within the State Farm website (site was down) to…read morepay the insurance for my vehicle and personal articles. She was very patient and thorough and kindly stayed on the phone with me to ensure the new information was confirmed on her end and would be accepted in an ongoing basis. Thank you so much Beata!! And thank you Richele for having Beata on your team!

I recently moved to Chicago from San Diego and was in need of a local State Farm Representative. I…read morelive in River North and I have many choices of agents at my disposal, however, I chose this office after having had just one conversation with Richele. Richele was very professional, extremely knowledgeable and I did not feel as if she was trying to sell me on products that I did not need. She was very attentive and followed up with me during my transition and when I met her in person, I was very pleased with my choice in agent. I currently have three policies with Richele and I will continue to use her office for any future insurance policies.

Absolutely the best service from Alexis. He got the information I needed immediately, followed up…read morepromptly and even stayed after 5pm to help me. The absolute best!

Very helpful agents. Extremely knowledgeable. No nonsense when it comes to understanding what I…read morewanted with insurance. Appreciate their honesty.

I have had my home and car insurance with Gary Behrends for over 30 years and I have been thrilled…read more At all times they have gone out of their way to help me navigate the waters the few times I needed them - a flooded basement and 2 car accidents. I can not say enough good things about Gary Behrend' s office. That's why I have stayed with them so long.

3.5 stars. Best quote around, for sure. A little arm twisting to get Mark to do the work in a…read moretimely manner, but otherwise it was sent and it was right. However, a little less sexism, please. I made the phone calls, I sent the emails, payment is in my name from my bank account and yet Mark still put the policy for my condo in my husband's name. Ugh!

Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.