Now called 'Hartford Mill'.
Note: My rating is actually No stars, but will only accept 1 as minimum
Where do I start?
Went in on a fairly busy Saturday night, wanting a table for 2.
Assistant Manager who was on door duty told it would be about 5 minutes, so no real problem. Waited 5 minutes and got asked again, by the same assistant manager, how many the table was for. Repeated that it was for 2, told it would be about 5 minutes wait. this was 5 minutes after the first 5 minutes wait, so maybe we should have been told 10 minutes to start with.
Just then a group of 4 walked in and were seated immediately. Had a good look around and could see at least 3 tables for 4 empty so asked the assistant manager why we could sit at one of those.
He told us because if a group of 4 came in, he would then have nowhere to site them. In other words, he did not want our business.
Could understand if there was only one table free, but three (and that is only what we could see, and did not take into account any out of sight of where we were standing)!!!
Complaint to manager resulted in a (very badly spelt) reply saying basically 'Tough, go elsewhere'. read more