After more than four years as a client, I have unfortunately decided to take my business elsewhere…read more Over the years, I have noticed the customer service at the front desk decline significantly. After reading other reviews, it appears I am not the only patient who has experienced what I would describe as rude and unprofessional interactions. I have been seeing Dr. Thacker since 2021, and I want to acknowledge that he has always been thorough, respectful, and professional during my appointments. I sincerely hope he has the opportunity to read and consider this feedback. My primary concern is with the handling of my eyeglass frames. On two separate occasions, the lab has damaged my frames while replacing lenses. The first incident occurred several years ago, and the office took responsibility and covered the damage. Unfortunately, it happened again. Most recently, I had an appointment on May 20 and left my frames to have new prescription lenses installed. I later received a call from the front desk informing me that my frames had been broken and that the office would not cover the damage because they were my own frames. While I understand there may be policies regarding customer-owned frames, the damage occurred due to an error on the office's side, not mine. Furthermore, I was never informed at the time of drop-off that I would be responsible if the frames were damaged. Had this been clearly communicated, I could have made a more informed decision and prepared accordingly. To try to resolve the matter, I called the office again on June 8 at approximately 9:55 a.m. and asked to speak with Dr. Thacker. I was told, in what I felt was a dismissive and rude manner, that I could not speak with him directly. I then requested that he return my call when available. During that conversation, I was told that I had already signed paperwork and that the policy had been explained to me when I dropped off my frames. However, I do not recall being informed that the office would not take responsibility if my frames were damaged due to handling during the lens replacement process. This experience, combined with the ongoing customer service issues, has left me disappointed and unable to continue as a patient. As a result, I will be taking my business elsewhere, along with my family members' business. I also intend to share my experience through reviews so that other patients can make informed decisions based on the level of service they may receive.

The doctor is great - the admission accounting and reception people are terrible…read moreEvery time I go - I pay for everything in full and every time I go back to pick up my contacts they say I have to pay more money

Royal eye Care has zero respect for their patients. They will allow you to sit in a room in excess…read moreof 25 minutes without a care in the world. The minimum appointment time is 2 hours. They're so busy billing, Medicare and Medi-Cal. They could care less about the patient. Little Dr. McGraw is useless.

The good news is that the staff is very friendly. I had to get plugs placed in my eyes yesterday…read more11/21/24 and the appointment went well enough. The negative side: the appointment was actually in suite 5 across the way. Not in suite 4 like the appointment notification states. The parking lot is practically a joke. The spaces are very different to get in and out of, especially after you have a procedure done, but I didn't park in the lot, I parked a block away

First time late to an appt due to emergency. Been a client for 10 + yrs. Was refused service from…read morean office person who was rude. I was kind and apologetic. She was not. Going to take my eye care needs to another office.

Problem with billing.. Asked for social security number on the phone, as well as Medi-Cal number,…read morewhich is weird, because we've NEVER had Medi-Cal, we have Medicare. They should have that info on file. They're either using new people for billing, or just don't know what their doing. Be careful. We have always been told NOT to give away medical numbers on the phone, but they asked, which we thought unusual. Will take the info over in person, let them make the copies, and sign for the info today. *************************** UPDATE: The Dr called and he knew exactly how to bill, and knew we were correct in questioning the billing issue, so "all's well that ends well"! We hope that he supports his front end staff in some additional training, because they are the people that can cause a problem in keeping their customers happy.

Neil was able to help me get reading glasses within 2 hours time. So fast, so friendly & the price…read morewas so reasonable. I even got a case for them. I was so amazed! I Definitely recommend this place!

Avoid this place. I paid over $400 for glasses that are not…read morewearable. I returned multiple times trying to fix the issue, and nothing worked. When I asked what could be done, I was told there was no solution. At that point, I was left with glasses I cannot use and no resolution. There was no accountability and no effort to correct the situation. I came in good faith looking for help and was met with dismissive responses instead. Bottom line: I paid for a product that does not work, and the business refused to fix it. If something goes wrong, you're on your own. I would not recommend this place.

I have been a patient of Dr. Foreman's for 15 years. He has consistently provided excellent…read moreprofessional care and continued surveillance of my conditions. I have had emergencies twice. Time with Dr. Foreman was made asap. Once he came in on Christmas Eve to provide analysis and care. I rate his office very highly in patient care and friendliness. Dr. Foreman and his staff receive a rating of 5 stars.

I feel sorry for the women who work for Dr. Cinnabon Hands. To begin with he is his favorite…read moresubject. When he went to check my eyes post op, his hands smelled of, I want to say cinnamon rolls? If I can smell the food you DID NOT WASH YOUR HANDS! He stands way too close to his all female staff and they all seem to be miserable working there. Nobody introduces themselves or comes across as friendly. My experience is he does not give a discontinued penny about his patients. Honestly-yuk! I will not be going back for my refraction appointment. The thought of being in his presence gives me the creeps. I only give his office one star because I feel sorry for his staff.

I made appointment at this location to get my new glasses adjusted this location is very convenient…read moreand close by me not even a 10 minute drive I had appointment with Zola to get my new glasses adjusted she was very sweet and very helpful and when I asked about my glasses she gave me recommendations for me to make it easier to adjust to my glasses she even said if I have any issues with them to feel free to give her a call and they can help me this location has a very wide selection to choose from they even have a affordable glasses area they definitely have something for everyone I highly recommend vision essentials by Kaiser permanente they are awesome great friendly helpful staff clean establishment thank you Zola for your wonderful customer service thank you again have a great 4th of July and I will see you again very soon

I can't express how amazing the optometrist and staff are here at Eye Q Optometry. Everyone is…read morebeyond friendly, welcoming, and incredibly informative! Ryann and Selah at the front desk made understanding my insurance so easy and were genuinely kind from the moment I walked in. Berry did my eye exam and took the time to thoroughly explain my overall eye health in a way that was easy to understand. Dr. Melody never rushes you and makes you feel completely comfortable in her chair! When it came time to pick out my glasses, Tiffany was so patient and helpful. She truly is one of the kindest people I've ever met and helped me find the perfect pair! They are all so complimentary and caring. I actually look forward to going to the eye doctor now! I wish I could rate this place higher than 5 stars. I seriously loved everyone I met here! (:

I haven't had an eye exam in over 10 years. My experience was exceptional from the moment I checked…read morein. I walked in not really knowing what to expect so I was a little anxious but everyone I talked to really made me feel comfortable. They were armed with information and really listened to all my concerns. Realizing that my brain was working really hard to see things and that I really did need glasses was a little overwhelming. I got a little emotional but the eye doctor was so caring and reassuring I was able to pull myself together quickly lol. The woman who helped me pick out my glasses was just a gem! She was so patient with me while I tried on half the store. I really appreciated that. Her honest opinions came from a place of making sure I got what I felt good in. I never felt rushed. I never felt uncomfortable asking a question about price or procedure. I am so happy this was the vision care center I chose especially for a looonnnng overdue visit. I also want to shout out that the Dr. assistant was so great too! I was really in awe of the pictures of my eyes and he took time to review and break down what I was seeing and seemed happy to share. Super cool!

The staff rushed through my exam, the lady that explained my options for lenses was very rude. She…read morealso didn't explain all my options to me . The prescription doesn't seem to really be helping that much. Making my vision a little worse. They told me I was all paid up and then I randomly get a bill in the mail from them. I called them and they say "oh well we forgot to tell you you owe us more money" I also talked to the manager about the issues I'm having she just basically blamed my age for the fact that the exam wasn't done correctly and instead of taking accountability and saying oh hey maybe we should re-examine your eyes,she said oh no it's just cause you're old!!! I'm only 31

I have been a patient of Auburn Eye Care for several years. Recently went in for my annual eye…read moreexam and eye glass prescription. I was scheduled with Dr. Paragas but was told she was off for a doctor's appointment so I was seen by the senior partner. Nice guy; did my exam and gave me an Rx for new lenses. I had Costco make the glasses and when I put them on my vision was significantly worse than w/o glasses. I told the Costco eye glass staff and they said I should have the RX verified and possibly get my vision exam redone. I called Auburn Eye Care and was scheduled in to see the senior partner again. I told the receptionist my issue and requested they redo my vision examination. The senior doctor met with me and I explained the situation. He told me my cataracts were the problem. Just 1 month prior he told me I had a small cataract but nothing to worry about at this time; maybe in a few years removal would be necessary. He did not redo my vision exam. Disappointed, I returned to Costco and scheduled an eye examination with one of their doctors. I took in my recent Rx and they did my exam and told me the Rx I needed was significantly different than what had been prescribed by Auburn Eye Care. They remade my glasses and as soon as I put them on I could see much better. I returned to Auburn Eye Care and explained what I had been through and the outcome. I requested they refund the cost of my eye examination as somehow the Rx ended up being incorrect. I received a call from Auburn Eye Care office staff advising me they would refund me $50. I asked them to just place it on my account as a credit for my next appointment in October. I was then told the doctor decided I would no longer be a patient and they cancelled my upcoming appointment. I asked why they did that and was told the doctor decided they no longer wanted me as a patient. So, the end result is apparently, somehow, my vision exam resulted in an incorrect Rx for glasses. They refused to recheck my eyes and blamed it on cataracts which just one month prior were not considered problematic. When I had my eyes examined and a correct Rx proved their Rx was incorrect, they "cancelled" me as a patient. I have never been treated so poorly. I did noting wrong and was more than professional and polite in all dealings with Auburn Eye Care. Poor, poor patient care and a complete failure to accept responsibility for their mistake. I will never refer anyone to them. Michael - Auburn, CA