Bizarre, absolutely unprofessional. The worst experience I've ever had getting a massage. I arrived 7 minutes prior to my appointment time. Was asked to pay in advance and told I'd receive my change in the room. Was escorted in to the massage room and told to lay face down on the table. I did so and then waited, and waited, for 23 minutes. I could hear all kinds of frantic activity through the walls and doors. People coming and going and the staff walking up and down the corridors with doors opening and closing. I gave up when I was still not seen for 30 minutes. I dressed, left the room and asked to be reimbursed the $200 I had given to the woman who greeted me. I told them how unhappy I was that I was left alone in the room for 30 minutes and never told they were running late. The excuse was that they sometimes ran late because customers took a long time to get dressed. I was assured I could be seen then. I went back in to the massage room and the craziness began. The massage therapist started my massage in a manner that was brutal. Her pressure was entirely too strong and I asked her no less than 7 times to not massage so deeply in my muscles. I only do deep tissue massage, so am very accustomed to deep tissue. Her pressure was ridiculous, almost violent. The door enunciator would go off and twice she just left the room, mid massage, to go tend to the person who had just walked in. The most bizarre thing was when the therapist was talking thorough the door, in a very loud voice, with the the other employee. Then they opened the door, with me laying there with only my panties on covered by a sheet. They spoke loudly to one another and then she pulled the sheet off of me! Just tore it off of me, laying there with no clothes on, with the door open. There was absolutely no reason to pull that sheet off of me and expose my naked body to her associate. I got up and said, "what the hell?" I was encouraged to lay back down and she resumed her brutal "massage." It was painful, and I never for one second felt safe. My massage was finished, I left the room, was offered a cup of water, which I declined and the therapist says, "Tip?" I responded that I would not be tipping her and that I was very unpleased with my experience. She shouted, "What? I do massage, you tip!" I left the building. Two days later my back is still sore to the touch from the incredibly brutal way that this person "massaged" me. It was horrible. I've had hundreds of massages, all over the world. I have never had an experience like this. It felt violent, aggressive, and completely unprofessional. read more
