Very pleasant to shop here when we visit this area. Great…read moreselection and the staff is helpful. Lots of interesting inventory!

There really does need to be a danger sign on the door. They have everything for the kitchen. Lots…read moreof beautiful things that would make perfect additions to any kitchen. I can be in and out of a fussy kitchen store with high prices but this place is for a real cook, baker or, like me, dabbler. The prices are fair to very good. I've seen most things better priced than online and you can see and feel what you're buying. If you're in the area, I highly recommend coming by. If your close, If you love kitchen things...I'd make a pilgrimage to this shop. It is that good!!

I've been shopping The Pot Rack for years, and it never disappoints. It truly feels like a cook's…read morecandy store, but thoughtfully curated and easy to enjoy. Erika, the owner, has created something special here. The shop is filled with high-quality cookware, beautiful bakeware, and a stunning selection of exceptional knives and cutting boards that feel both functional and elevated. What stands out most is the experience. Erika and her team are knowledgeable, approachable, and genuinely helpful. They take the time to understand what you need and guide you without any pressure. It's one of those places you can pop into quickly (or linger) and discover something new every time. A true gem in Jacksonville.

It's such a shame that the old owners are gone. The new owner is RUDE. More than rude;…read moredisrespectful, unprofessional, just plain awful. After the Christmas Eve debacle, I decided to give her another chance. Went in willing to pay $20 per dishtowel and I had picked out five. Then I had to wait to ask to find something else, while she chatted with a friend. When she was done, I asked where I would find pot holders and she said "back there". Um, ok, there's no one else in the store. Not sure what "back there" means. That's when I decided to see if the lovely Carefree Buffalo, next door, had something. The dish towels were to be a gift for a retiring librarian who loves to bake. Anyway, I left and found something fabulous next door with a helpful, kind salesperson. So DONE with this place. Two strikes and you're out, lady. This occurred on May 1st, 2026. Crazy lady. I stood and patiently waited while you chatted with a friend. No one was checking out. Someone was standing and chatting with you. She had NO bag in her hand to indicate she had just purchased something. I did not stomp out, in fact, I said I would be back. There were no other customers in the store when I left. You have multiple reviews on how rude you are. It's not the first time; but it is definitely my last. Not only are you rude, but you also lie. I'll be going to The Kitchen Collection in Grants Pass. In case you didn't get the memo, that I got when I was 16: THE CUSTOMER IS ALWAYS RIGHT, even if they aren't. Instead of trying to salvage the situation, you double down and blame the customer and make up a story that "everyone", who wasn't even there, was glad I was gone. Thank you so much for responding. You just proved my point beautifully.

Very cool local kitchen goods store. This is exactly the kind of place I seek out when traveling. I…read moreended up with a couple of items to take home, which I would never have ended up with otherwise. The lady who runs the place is very nice and friendly. Recommended for all of us who like quirky cooking stuff.

The owner was very rude, i asked him a question and he wasnt helpful, he just said "dont you know…read morehow to read instruction?" Then as he was checking me out, he would toss my purchases on the table and throw my receipt in the bag, i have never meet such a rude person in my life. Why have a store if you dont know Customer service

Such a cute shop. I went in just to browse and found some adorable earrings. Glad I stopped in!read more

this is a wonderful the space is tight but other than that great store hours great vibe especially…read morearound the holiday's:)+ xoxo mwah peace! great customer service. Thanks for all your hard work.

Majestic Counter Top was very professional and Very efficient. Customer service was Great. We will…read moreuse again

We lost out entire $5k investment within one year after purchasing a Viking range from Ferguson…read moreHome in Medford. It arrived damaged - the oven door never shut properly and grew progressively worse over time. There were many other issues. Some were safety related like spontaneous fireballs when the oven fan would blow out the flame on either of the back burners while propane continued to spew out. So we could not sell it even as damaged in good conscience. When we tried to contact Ferguson to seek guidance in the very beginning they immediately ghosted us and did not return a single phone call or email. We later found out that Viking's alleged two-year warranty does not apply if you live in a rural area so that was that and we eventually just had it hauled to the dump. Ferguson could have helped us but chose not to. My recommendation is to choose anyone but them.

Horrible customer service by the store manager. Very disorganized and poor communication for months…read moreduring the build of our home. Bait and switch sales approached. Promised Pro pricing in the beginning but at purchase time all MSR and no discount. Buyer beware! Took our order to a competitor at the last minute. Shame on u Ferguson.