This place is excellent for truck suspension, I took my 91 Nissan hardbody truck to these guys and…read morethey treated my vehicle like their own . I had a broken leaf spring , and they was straight forward with the pricing . They service dump trucks, school buses semi trucks , and many large vehicles. Chris Creag, and the rest of the staff super professional. The go to for pick ups all the way to fire trucks .

When we moved, we needed a shop that could keep us on the road for our cross-country trips. We are…read moreso glad we found Sprinter Repair Cleveland! With almost 250K on our rig we know it requires attention. What we found with Sprinter Repair Cleveland is honesty, communication, and good pricing. Their experienced team spots wear before it becomes a problem and helps us plan ahead. As retirees, our funds are limited and we know we will get the best service and price here.

Derek came and "diagnosed" my vehicle in October and collected payment from me for diagnosis…read more December comes around and he still hasn't showed up to do the work. Multiple attempts at reaching him to get excuses that hes out hunting, meanwhile I can see all the other people hes doing auto repair work for giving him reviews during the months I was waiting. Derek diagnosed my issue as a broken clutch. I ended up taking the car to a transmission shop in town and they laughed at Derek's diagnosis of the clutch. It ended up being my axle that broke. Derek gave me a failed diagnosis, charged me for it, blew me off for months and months and now his wife is telling me "its a me problem because im their only complaint" instead of making it right.

Booked an appointment through his online appointment booking. Which was easy. He actually contacted…read moreus to make it earlier, which worked out perfectly. Needed tie rods ends and brakes. He got the parts for us and got the work done in no time!!! Would definitely use him again!! Top notch

I haven't actually had work done on my vehicle by this shop as I'm not local, but I can attest to…read morethe quality and integrity of the people that operate it! While en route to Cedar Point from Columbus with an SUV full of kids, I started to experience car trouble. My daughter googled auto repair shops near us as the handling of my SUV began to decline rapidly and I slowed down and drove with my hazards on. By the grace of God, we were only 5 minutes from Tom's Auto Repair! As I pulled into their parking lot, Daniel came out from the garage right away to make sure we were okay as he noticed the flashers on. I explained to him what I was experiencing and after emptying my vehicle of restless kids, the team had it up on a lift in no time and quickly diagnosed the issue(s). They said I was lucky that I stopped, as with the state of my wheel bearing and front bushing, we might not have even made it the next 30 minutes to the park. Daniel didn't have the specific part I needed, but called around to other local shops to see if anyone had it on hand. With none found nearby, he and Alexis helped me problem solve from that point on. I called AAA to tow my SUV to a repair shop back home, and Daniel was already on the phone with local taxi services to to help us a way to Cedar Point, without me even asking. Alexis then called Fleet One for a rental and a Ford Explorer was delivered to the auto shop in less than 15 minutes! The tow truck came quickly as well, and Daniel provided a written analysis of the issue and parts needed to pass along to my local shop. What's even more impressive, is that he refused to collect a dime for his and his team's time, diagnosis, and help. They even cleaned up a wound and provided a bandaid for one of my son's friends who was with us! I was in tears by the time I left, grateful for the good people that God placed us close to at a time of need. I highly recommend Tom's Auto Repair to anyone in the Norwalk area and will always be a fan! Thanks again for saving my son's 13th birthday and keeping us safe, Daniel & team. You guys went above and beyond for nothing in return, and with that kind of integrity and character, I would absolutely trust you with the care of my or my loved ones vehicles in heartbeat. Thanks again, a million times over!

I am 75 years old. I have been an auto body man at a new car dealership years ago and went thru a 6…read moremonths GM Fisher Body autobody repair course. I have also worked on many of my cars over the years changing engines, rebuilding transmissions etc. I am a college graduate and a infantry combat veteran with 7th Cav in Vietnam. Was also an aircraft mechanic. So have been around. Getting old so can't crawl around under cars ant more so hire the work out these days. I don't personally know these people at all, but I have used them twice in the last year for big repairs, one on a 2009 Mercedes and another on a 2009 VW Touareg. THESE FOLKS ARE HONEST HONEST HONEST and COMPATENT and REASONABILITY PRICEd, also friendly. What more can I say except all that is hard to find in an auto shop these days. I hope thay stay in business.

The service time was prompt. The driver of the tow truck was professional, courteous, great story…read moreteller, and made the trip in the cab comfortable. Drove me home because I did not have a vehicle or anyone available to pick me up. I would highly recommend this towing company. Sherry B

I had a non-emergency situation.........my car was broken down in a parking lot, and I asked it be…read morebrought to my home so I could fix it. Service was prompt, and the car (being AWD) was towed properly for its own safety. The price was what I was told on the phone. Pricing was competitive compared to other regional companies, so my only complaint is that I WISH it was free. Slim chance of that happening though right???

First time my car ever broke down. I was freaking out and was afraid it would cost me an arm and a…read moreleg to get it home. Thankfully, when I called their company, I was greeted with a nice man on the phone. He gave me an estimated price of $144 dollars, which was much more affordable than originally expected. After I paid, he sent one of his men to tow my car. Even though it was pouring rain outside, they still got my car back home. I felt like a weight was taken off my shoulder. I am very grateful for the excellent service they provided.

Needed two tows!! I had first tow on a late Saturday afternoon. Response to my call was incredibly…read morefast 10 minutes from hangup to truck arrival. Rate was reasonable and because I had no idea what shop to car to the owner/operator offered me a flat rate to get it to a shop the following week. So happy he kept his word and responded within an hour to take the car to a local shop at the quoted rate, polite, courteous and customer friendly. If I ever need another tow in this area I know who who call.

North Olmsted Collision hands down is the best auto body repair shop in greater Cleveland, OH area…read more Pete, Bill and the guys at the front desk provide superior customer service. They maintain timely communication from project start to finish. They handle the insurance intricacies- no small task. The techs have repaired 4 of our cars after an accident. The repairs have been flawless. I highly recommend North Olmsted Collision. Walt L.

They are very highly skilled and so nice. I remember now that it was a car mechanic who told my dad…read moreto call them. They have a great staff and very highly skilled individuals working. Most of all. I really like Bill. He knows his stuff, without any doubt. My mom even said out of the blue, I wonder if the guy who took care of your dad is still there. She described Bill and without any doubt it was him. I think a lot of places make All these promises, yet the deliver nothing really concrete.

Wonderful service with great values. They will reach you regardless of where you are and what you…read morehave going on.

I want to warn you this is a very lowdown company. Who hold you hostage until you pay for their…read moremistakes no customer service at all. Do yourself a favor stay as far away from this company as you can a total rip off.