I really wanted this to work out because after an exhausting search on Yelp, they were one of the…read morefew companies with reasonable pricing and availability to service my yard quickly.
Unfortunately, communication was a consistent issue from the very beginning. Initially, we agreed on a day for service, that day would came and went without any update, and I had to reach out for an update. Even when they did arrive, there was no text, call, or knock at the door to let me know they were there--I only knew because I happened to notice them outside or my dog started barking.
After the first visit, we agreed to a weekly Sunday schedule. However, there was never any communication about what time they would arrive, and there were weeks when I wasn't sure if they were coming at all. We also discussed additional services, such as seeding, and agreed on pricing, only for those services to either be forgotten or quoted at a higher price the following week.
The final issue is what ultimately led the discontinuation of service. During a weekend with rain in the forecast, I wasn't expecting anyone to come because it had already rained that Saturday and more rain was expected through Sunday and Monday. I was home the entire time, but I had no idea anyone had been there. The crew didn't call, text, knock, or ring the doorbell. It wasn't until my wife came home later that day and noticed the freshly cut grass and new seed that I realized they had serviced the yard.
Since then, they haven't returned for the agreed-upon weekly service. I reached out by text to ask what happened with intentions of paying the previous service but never received a response.
The actual lawn work was satisfactory, and I appreciated the reasonable pricing. However, reliable communication is just as important as the quality of the work. A simple text before arriving, updates when schedules change, and responding to customer messages would have made a huge difference.
I'm leaving this review in the hope that these communication issues improve because I believe they have the potential to provide a much better overall customer experience.