Not even sure where to start.... I waited several months before I wrote this as It's not my normal route. Found a truck online that I was interested in... made a deal for it, then got a call stating the truck we wanted and approved for was already sold by another salesman and not available but it just so happens we have a 3500 one ton on the lot. We drove down to the dealership on that day to look at the 3500 to try and make a deal...The salesman, not going to name him, but he will know who he is, was pleasant enough over the phone but when we got there I could tell quickly as the old salesman tricks began to define him... but yet instead of running for the hills we pressed on. Alot of back and fourth about pricing, trade, down payment, etc... the typical we are used to with dealerships. We thought we had a verbal deal then we get to the finance office where things were not even close to what we agreed to. Price of truck was different, loan was stacked with all kinds of addons..... ext. warranty, some weird $1600 dollar charge that they add on and hide it in the pricing as some sort of make ready protection package.... the mileage on the truck was more than advertised and when pointed out on the contract we were told its ok not that big of a deal...and yet we pressed on.... we went back and forth with the finance mgr. and got some explanations but it was very apparent that this was not our salesman's first rodeo with promises of the moon only to be headed to mars. Yet at the end we signed the documents and left with the truck.... we got home, started going over stuff, and called the next day to debate items... First the pricing, 2nd the truck was a certified pre owned- (our guy didn't even know that), all kinds of debate.... they agreed at that time to refund us some of the money on the extended warranty they sold us. I should have taken the truck back but didn't so that is on me. Went on and just tried to forget about the whole experience from this dealership. Then when it came time to get the we-owe fixed the lies and miss truths came up again. Part of the org deal was to fix the gas cap door (huge scratch) we were told they would order one, have it painted, then when we came to pick up tags, they would put in on.... yeah right. Called and Called, told it was ordered, talk to service, they had no idea what I was talking about.... then I finally reached their super star salesman who told me to bring the truck down, leave it, he would get me a car to drive, and they would fix it. I could also get my tank of gas, oil change, and detail as promised on sales night. Called the superstar told him we were leaving on vacation, gave the dates, and again he reiterated he had it covered. The day before we were bringing the truck in I called and tried to reach superstar... no luck, sent email to finance mgr, he instructed me to talk to superstar. I didn't reach him so I called the service dept, spoke to the manager, told him the story, he all but said he had no clue that my truck was coming in, anything about a we-owe, and that he would have to talk to the superstar. About 30 min later I get a call from the superstar, asking me what was going on, and why did I call service and the finance manager. He was clearly upset saying I told you "I got you". So on that Friday I brought the truck in as we were leaving on vacation for 7 days and I would call when we got back. Got back to the states and began to text the superstar to find out what was going on.... and low and behold... truck was even touched the whole time we were gone, the superstar said in a text message "I'm having issues getting the work approved....I'm waiting on upper management to give the go ahead... Apologies... I have told them everything that was discussed between you and I at the time of the sale.. The ball is in their court... I have no control at this point.. I will update you later today" after debating with superstar he finally gave me a number to the GM.. Once he called me back I explained this long winded drama, that is my own fault for not running, and he said all he knew was superstar gave him my keys and told him he needed to handle it.....now to be fair the GM stated he would look into to it and talk to me the following Monday. Monday came and went... I reached out to the GM, it was his off day, and he replied with excuses why it was done... yeah yeah yeah, and offered for me to go get it fixed and they would reimburse me..... I picked up the truck which was cleaned and had oil change done- TY as that end of the deal was held up. Guess i get to be dumb twice, go fix it, and pray they cut me a check-right.... I won't hold my breath. I can't tell you to visit here or not, this is a recap of my experience that didn't have to be this way. You will have to figure it out on your own.
Signed- Happy truck owner, unhappy buying experience all the way around. I just want my Gas door fixed... its on the we-owe list. read more