Bought a Kia several years back here, in for oil change this am. I have always found the service department friendly and courteous. Hate to spend my Saturday on an oil change but if you have too, they have a clean cool waiting room with feee coffee and cookies so it make a it a better experience. Our vehicle purchase was also one of the few new car buying experiences I have had. Sales staff was also very friendly up front and helpful. I highly recommend. read more

I am being giving the run around by the Kia Service Advisor E.J. I have a 2024 Kia Sportage that has a problem with the torque converter and has an engine shudder, WHICH IS A KNOWN PROBLEM. I called the service advisor twice on Friday 8/7 and I never received a return phone call. I followed up with the main number and requested that EJ return my call as I had left two messages previously. NOTHING! So Monday 8/10 I went into the service dept and requested that I needed service on the vehicle and a courtesy car. I also requested why my phone calls where never returned and I guess the explanation was a Meet and Greet with the teacher, well as a retired teacher I know those don't take all day with one parent! Lame My car is under warranty and this should be fixed ASAP to avoid creating further problems with the engine and transmission. We are business owners and I cannot afford to be without a car for however long it takes for Mike Shaw Kia Corpus Christi to fix the problem. I have asked for a courtesy car while my vehicle is in for warranty work and was told there were none available and they do not have any idea when one will be available! I would think a service manger would be in touch with what maintenance repairs are in house and be able ascertain when repairs are due to be completed and a courtesy vehicle available. I was also told if I go ahead and rent a car, Kia would not cover the cost until they are able to diagnose the problem...possibly 3 days or so. I am not stupid they will diagnose the problem asap (based on my explanation) and have the car fixed by the time they state they have just completed the diagnosis and I am out rental costs on a warranty issue. I get the picture I am not stupid! This is dishonest and unethical! How is it my responsibility to take care of organizing a courtesy vehicle or rental car, they should have courtesy cars available to deal with warranty work like BMW or Mercedes dealerships! Maybe offer one of their demo vehicles while my vehicle is in the shop! This known problem that originates with Kia should not inconvenience me as a vehicle owner!!!! It's a warranty issue! Can I say RECALL OR LEMON LAWS APPLY HERE!! I am really aggravated by the cavalier way the service advisor is treating me and blatantly lying to my face! Not what I would expect from a service professional, purported to providing a customer-oriented service experience. That's definitely not my experience and that will definitely influence my next vehicle purchase! read more

I buy a new vehicle about every 3-4 years, and I can confidently say I have NEVER dealt with this much nonsense from a dealership. Negotiations are one thing. What has happened during AND after this sale is on another level. We went to Mike Shaw Kia in Corpus Christi looking at a 2027 Kia Telluride Hybrid X-Line SX Prestige AWD with an MSRP of around $60,000. I was trading my 2024 Telluride SX Prestige X-Line in excellent condition with roughly 32,000 miles and had about $12,000-$13,000 in negative equity. I knew exactly what I was walking in with. I wasn't expecting them to make $13,000 in negative equity magically disappear, and I wasn't expecting some unrealistic deal. I also already had my own financing, so there was one less thing for them to deal with. Their initial numbers came back around $79,000 OTD. I told them immediately that wasn't happening and that I needed to be closer to $70,000. Almost instantly, they came back at around $75,000. So somehow roughly $4,000 disappeared almost immediately just because I said no. That was my first red flag. If you can suddenly find $4,000 within minutes, what was the original $79,000 number? Were you just hoping I wouldn't question it? With a roughly $60,000 MSRP and $12,000-$13,000 in negative equity, I felt $72,500 OTD on the hybrid we actually came there to buy would have been a very reasonable deal. I wasn't asking for $10,000 off MSRP. I wasn't pretending my negative equity didn't exist. I was trying to make a reasonable deal based on actual numbers. Instead, $72,500 was discussed on a NON-HYBRID. That made the whole negotiation even more aggravating. We came in looking at the hybrid, and rather than getting that vehicle to a reasonable number, the conversation shifted to a less expensive version to make the OTD number look better. Eventually, after all the back-and-forth, we finally got a deal done. At that point, I figured: Whatever. Negotiations are over. We bought the vehicle. Time to move on. The negotiation was aggravating, but what happened afterward is what really earned this review. After the deal was completed: They forgot to have us sign the check. Weeks later, they contacted me because they needed my loan payoff account number. Then they contacted me AGAIN because they somehow put the WRONG AMOUNT on the check, and now I have to get another check issued. How does a dealership handling transactions worth tens of thousands of dollars repeatedly screw up basic paperwork like this? And their compensation for weeks of inconvenience and fixing THEIR mistakes? A $40 tank of gas. Seriously? I've bought plenty of vehicles and understand mistakes happen, but this isn't one mistake--it's one thing after another. I shouldn't still be dealing with financing and paperwork weeks after driving the vehicle home. If you buy from Mike Shaw Kia, double-check every number, payoff, check and signature yourself before leaving. Apparently, being handed the keys doesn't mean the deal is actually finished. They got this sale, but they absolutely won't get my next one. If I could 0 star this I would. read more

Saw a used car I liked online and thought it might be fun to go test drive it. Never even got the test drive, had to sit through paperwork first. For an hour. He walked out quoting my trade-in at $4k LESS than "the same website" I used this morning.. I told him we were done and left. That's dishonest, to "quote" a website and use their name. Pics included for proof. I even tried it at "fair" but y'all my car has no cosmetic or mechanical issues!! Still a $2k difference. Such BS. Hope everyone goes SOMEWHERE ELSE!! read more

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All I can say is that they will lie right to your face. We leased a car March 18 and traded our car in, with half going towards lease and half coming to us. We are from out of town and we were to get our check on the 20th on our way out of town and they didn't have it, so agreed to mail that Monday the 23rd. We have not received it yet and it is April 8th. I have called numerous times to only hear a different story and promised each time. They have no respect for their customers and they continue to lie. I'm very insulted by the fact that they believe I'm that stupid to believe their lies and very disappointed that they are so incompetent to issue a check. BEWARE THEY DO NOT STAND BY THEIR WORD. read more

Don't come to this place, my mom bought a 2020 Malibu here in 2023 it's now 2025 and the transmission has given out... we came to them and discussed how it's ridiculous the car is already giving us problems after only having it for 2 years. they offered to do a trade in but suddenly we'd have to put a big load of money down. then we found out we actually had a warranty on it and went to see if we could have them fix it, they then said the warranty has expired since we went 5 miles over what the warranty covered. like really? they basically just kept giving us a run around and a lot of bs. moral of the story save your time and money and go anywhere else than this shop. No one has the time to be without a car as long as we have. read more

Vinny, sales rep, outstanding and very respectful. He is transparent and helps you get the vehicle you want! He was very descriptive on everything I asked about. I am very pleased with my purchase. He was very quick on getting the vehicle ready(detail, fuel up). Hats off to this gentlemen today !! read more

They purchased a truck on trade that clearly was involved in a wreck as the rear quarter panel had a large dent, the rear bumper was heavily scraped, and the rear bumper was shifted far over. They admitted to the damage but had the damage repaired. They refuse to list it on the carfax to get more for a wrecked vehicle. This is a deceptive business practice and shows they are dishonest by trying to hide major damage. They claim the damage isn't required to be report to carfax because neither an insurance claim nor a police report was filed for the damage. I'm pretty sure that's not what carfax intended. The point of carfax is so buyers know if a vehicle is damaged. The lack of a police report or insurance claim does not mean the vehicle hasn't been wrecked and if it was damaged enough for you to repair with major body work, it should be enough to justify reporting to carfax. read more

They are rude and the service department sucks. I have been a Kia owner for over a decade and this seems to be the trend with every location. But this one takes the cake. read more

My car has been in and out of the shop and everytime I get it back something else is always messing up! Nobody has time to be without a car for that long. The only good thing is that they gave me a loaner while my car was in the shop for 3wks surprised it was available. Just to get my car back and it's already needing to go back to the shop again the next day and now I have no loaner car. These things should be checked when the tech test drives it but idk what they be doing. So frustrating! Update 07/2024: my car was burning oil since January and has been in and out of that shop. I get it back they ran oil consumption tests to see if the engine needed to be replaced but because it only lost 1qt of oil they said it's fine. Not even a week later my engine light is on and my oil has burned through another quart 2qts gone. The oil should not be getting bone dry! If there's no leaks that means it's burning through it. So I told my service tech Brandon just to have him argue that my oil filter hasn't been cchanged since January? When I had my oil changed. So you mean to tell me all these times y'all worked on my oil consumption tests and put new oil no one put a new filter? Regardless if I had to pay for the filter someone should have mentioned that! Seems pointless to put new oil on an old filter and no wonder my cars breaking down! Just for Brandon to throw in my face that they gave me a new starter for free when it went out while THEY had my car in shop but I had no issues with it before...to tell ME IM BEING OUTLANDISH. The 8 years I've come to Kia for service this has to be the worst one yet and come to find out no one's fixing any real issues here. Because warranty covers my costs. Not to mention I reach out to Bill the service mananger multiple times voicemails, emails and I don't get a call or word back. Ridiculous. I dont recommend kia to anyone they are not reliable vehicles and the service department is rude! read more

I am so mad right now, I don't even know what to say. I have had 2 Kia'a this is my 3rd. First time ever buying from Mike Shaw and I hands down wouldn't do it again. Let me set the stage so you can get a real understanding. I go in to get my tire done due to a nail, and was turned away. Then I call to schedule an oil change, thinking ok next week I could get one... no! I was told not until the end of the month... it's the 11th. I have 400 miles until needing one, and it is part of my package to get it done by Kia at no cost due to it being part of the deal I made..... Go to dodge! Hands down go to dodge! I have a dodge vehicle as well and I can go right this very moment, no appointment and get my oil done, or any other maintenance needed immediately! I wouldn't get turned away when I had a nail in my tire! I get the best dang service there. With my other Kia's I was able to go to any Kia dealership and get it done... was told they took that away. I am beyond frustrated read more

I brought my car in for scheduled service, with a notation that I would be waiting. Everyone was pleasant and service was completed. However, after being told service would be 60-90 minutes (so I decided to wait) it ended up taking over 4 hours! The reason, they didn't know I was waiting. But, they sat in the room with me...and nobody thought to ask? I get there was a mistake when the intake person went back to his regular job. I love my Kia, not really impressed with service. read more

I walked right into this dealership.....told them about my bad experience at a dealership down the road, and Matt Swayze stepped in and took care of me and got me a great car. They were very caring of my situation and they solved my problems and got me the exact car I asked for in 1/5th of the time of the dealership down the street. The people in finance were amazing as well. A bunch of great people working there. Please go see Matt Swayze in sales and he will take care of us. read more

I wouldn't recommend this dealership to my worst enemy. My boyfriend and I decided to stop by and check some of their vehicles out while shopping for a new car for him. This was the first place we had stopped and we were shown a few good options. I made it very clear to them that we wanted to keep looking and were not going to buy a car that day but might come back. They practically held us hostage for about an hour trying to make sure we left with a car that day. They wouldn't take no for an answer. We finally escaped after telling them not to run his credit until we came back, they agreed not to. By that point, there was no way we were going to go back. They practically harassed us, tried to manipulate us and lied to us. Today, my boyfriend got a letter that they had run his credit against his wishes. Every time I see anyone with a Mike Shaw KIA vehicle, I feel bad for them. Thinking of what they went through and that they're probably driving a car that they didn't even want. read more

Worst customer service. Jason from service department is an ***hole as well. I do not recommend getting a vehicle from the joke of a dealership. Been dealing with an issue with them for over a month with no answers. Just I'll get back to you Or sir I understand your upset and I apologize. Smh. read more

They refuse to honor Kia lease pricing. Expect them to increase the monthly payment by more than 20% from what Kia directs them to charge. Their words: "We'd rather sell you a car than lease you one." Would not be surprised to see them in a class action soon. read more

they blamed me for putting Jb weld on my oil pan which is false they waste your time and won't hear you out they don't wanna ruin there reputation make sure you look under the vehicle before you but it or they will blame you like little kids saying you did it when yk you didn't forget this place pissed me off, only had my car for 4 days and they said I worked on it like makes no sense they did not put gas or detail my car so what makes you think they checked it in service they just want ur money the manager bill never called me back he won't speak with me and they won't cover it because they don't wanna take the blame read more

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Mike shaw kia - does not move on price for 2018 jeep wrangler just to sell to one of their employees. I wonder if the owners are aware of this. If I was the owner I'd look into it no profit to sell cut prices. read more

We purchase a new Kia Sportage from the beginning never was satisfied starting with the sales manager lying about financing options down to canceling additional options after refinancing and not getting support to do so. Had to call multiple time to get answers to only be put on hold or told would be called back and never called I had to call. Been six months since we purchased the vehicle and still trying to get answers. read more

Don't waste your time. I was interested in purchasing a vehicle from this dealer and I had my own preapproval. They do not want to give me any of their time unless I entertain their financing options. I have reached out multiple times and get no responses. Also, I got a random call from a completely different guy in sales than who I was working with. I honestly give people the benefit of the doubt a lot of the time but he had absolutely no idea what he was even talking about. I was honest about what I wanted and upfront and they couldn't play their sales games on me so they don't care about my purchase. This dealership sucks. read more

I finally got my Kia-an order I've been trying to place for 8 months. I tried to place order multiple times but sales men never called back. They are sexiest-as soon as my husband called they started listening. I was told it wouldn't be in until Feb 6th that it would arrive or later but it came in a week early without notice. I got a call asking when we could come in. My husband was right in the middle of his set at the plant (very long hours) but I said we could come that day. He said it wasn't ready that day as they had to tent windows so we went after work shift the following day and to test drive car. We wanted to do it right after work but car still was not ready until 7pm. After test drive it was now 8pm and I said I def want it and could do paperwork next day as my young son needed dinner and my husband had to wake up at 230am for work. Our sales man, Robert and the dreadfully rude manager stated we had to sign that night or they would sell car to someone else. The pressure was so intense, I was literally in tears. I said I could put down deposit and they said no. They wouldn't work with us at all! Just know before you buy through these very rude people that you only get 48 hours from time your ordered car arrives to complete all purchasing paperwork (even if it arrives early without warning when you are out of town, on shift work, etc). They are the worst people I've ever dealt with. I only worked with them because I like the telluride. Go elsewhere to get it-good car but the worst dealership on the planet. read more

This fiance dept ran my $2500. Check twice. And did not notify me until my other checks started to cause me to be overdrawn and I went over. They became aware of their mistake and said nothing. Oh I am sorry they said, come back and we will get your check ready. No remorse, worst humiliating experience. read more

I help score lease deals for my my business network all over the place. Antonio was a huge help when looking for a Telluride lease for my client Chris last week. Got straight to the point, numbers were spot on, no messing around here. Thank you for hooking us up!! read more

They're service department is always busy but until today, they've always been friendly, polite and responsive. Two different guys working the counter today are abrupt, rude and act like they'd rather be anywhere but helping customers. If you don't want our business, just say so. read more

I bought my first ever brand new car from Mike Shaw Kia. Ruben took GREAT care of me and got me in the exact vehicle I wanted. They took care of everything and made the car buying process super painless! I couldn't recommend this dealership more! 10/10! read more

We leased a Sportage back in 2020. At the time of the lease the person doing the finance paperwork was misleading and did a terrible job. After we got the GM involved things got fixed. Now we find out we are being charged property tax on our vehicle. This was never mentioned at the time we signed the lease. When you call Kia Leasing they try to send us back to the dealership with questions or concerns. The dealership sends us to Kia Leasing. This is my LAST Kia ever after owning them for about 10 years. My suggestion is to go to someone other that Mike Shaw Kia. read more

I am opting for ZERO stars. My subject is with the parts department. I just went in to purchase some oil filters and drain plug gaskets. I had gone online to the KIA site and found the part numbers and offered them to the parts clerk as reference. He asked for the VIN # and stated that the numbers I had were not correct and without the VIN they would not be correct. These are just expendables and I doubt KIA would redesign an oil filter and assign a new number just for this. I return with my VIN# and purchase my filters and the original numbers I had were correct. The parts clerk quoted maybe he entered them wrong. Absolutely no courtesy or assistance whatsoever!!! It's a wonder they are still in business. My suggestion is to try somewhere else before you have to conduct any business with this establishment. Be Aware!! read more

I've never had a good experience here. I attempted to buy my car from them, ended up going else where due to the way my parents and I were treated. For my first oil change I went to the service department and was treated very rudely. And just recently I've been attempting to schedule my second oil change and cannot seem to be able to speak to someone. I've called numerous times with no callbacks. Pretty fed up with Mike Shaw as a whole. If I could leave a negative star review I would. read more

Helpful individuals and very nice. The Service department we're great. Our KIA Sportage has a glass roof . I called them and they helped me right away. They rented me a car less than twenty minutes I was out the door with a nice car. Thanks KIA! read more

This dealership was only interested in taking my money, even before a test drive, I went through 2 salesmen, Ryan was supposed to be a "senior salesmen". This dealership lives off the legal term "BUYER BEWARE". The fact that I did not have a choice in having my windows tinted or not I was charged 1495.00. They strongarm you. This is a fee they charge EVERYONE! No one disclosed the fact that the car had 800 miles until I was in the financing. And during financing they are pushing you out the door so fast they want you to sign the bottom line, if I would have moved as fast as they wanted I would have paid 1000.00 more that what was agreed upon. What was their excuse? "A COMPUTER GLITCH", really? Ryan the salesman will sit in front of you and knowingly not disclose the info that a consumer should be aware of, such as the mileage. When asked about it, their answer? " it can have up to 1000.00 miles before they have to sell it as USED. This was a gift to my daughter who lives out of town, as for me, I would NEVER buy a car from them again. I EVEN RECIEVED AN EMAIL FROM THE GENERAL MANAGER AND I HAVE YET TO HEAR BACK FROM HIM! Not at all satisfied. read more

Great service every time I take my Kia Soul in for routine maintenance. Kia's warranty covers just about everything, so the few problems I've had in the last 5 years have been handled professionally. On two occasions minor damage was done to the interior of the car by their staff during maintenance. When pointed out, they owned up to it and repaired the damage at no cost. Stuff happens. Love this car. read more

Mike Shaw Kia - Kia Soul! - Car Dealers Near Me - Corpus Christi, Texas

ZERO STARS!!!!This is the worst business ever!!!! I live in Dallas TX and my 75 year old grandmother lives in Rockport. She purchased a vehicle from here based on her own judgment. I wish I could've been there to advise her. Never in a million years I would think a business would take advantage of a chronically ill woman with cancer!! Just months after she had it, it broke down on the side of the road unexpectedly leaving her stranded. The mechanic said that it had years of crud that should've been caught by this dealership before they sold it to her! DISGUSTED!!!!! DO NOT BUY FROM THIS DEALERSHIP read more

I don't recommend this place at all, We were there one time and the service department let an old lady leave without properly checking her car or tires and her tire wasn't on properly and they let her take off and her tire was practically wobbling! We took our car there for a cam shaft cover repair and car was there for about 4 days and when we went to pick it up nearly after 6ish we took off thinking car was in good working order and take a drive to calallen well it turns out our blinkers and hazard lights were not working and with people driving like crazy animals! Car is taken back on 6.21.20 and Mike Hegney gave my partner such a hard time telling him that he didn't care about us almost getting in accidents due to blinkers or hazards not working after car came out of their shop, and he tried throwing my partner out of the service department and then told my partner that he was done with him and that he was dismissed and was not allowed to service his car their anymore! And this is so wrong considering we are very good customers with Kia! read more

Not a warm and fuzzy experience trying to trade in and buy a car from them. We received a letter that our Kia 'might' be worth over $8,000 as a trade in. We were offered $5,000. Blue Book has the lowest of 4 values as over $6,00 and above $8,000. Ours is in mint condition and all they did was point the 3 very minor points 'wrong' with it...ie: windshield that was repaired from a rock. I am not being overly cautious when I say it is worth at least $8,000+. They wouldn't budge and didn't care if we walked out the door. There was no one else in the dealership looking at cars. So we went to the Toyota next door and had a great experience, even though we didn't buy a car that day. read more

Let me start off saying I will never do business with them again..... From the start they said my car would be in 2 weeks after I got approved In the office that day Well then it happens that the car was never coming in those 2 weeks So basically I was lied to just for them to sell a car I was told different dates every week as to when my car would be Aint Corpus Christi So now we are in December and they said my car was there on the 23rd Then I was later called back and said that it wasn't my car that the vend didn't match They told me to give them another day the car should be there the next day Then they tell me the car is ready for pick up set an appointment appointment and everything On my way to Corpus Christi she calls And tells me the deal is no longer good They ran my credit 3 times when they thought the car was coming in So that dropped my credit score And I wasn't approved the last time they ran the credit. I have yet to get my original plates back on my Trade in car. read more

I would NOT recommend this dealer . They added about $2,000 dollars right before signing the contract . False advertisement on social media Consumer beware !! read more

Had such an amazing experience in buying my first car with Mike Shaw Kia! Everyone was so helpful with finding me the EXACT car I wanted, drove it to Austin for me and allowed me to trade my car in front of my house. BEST service, and super thankful for all the ways they went out of their way for me to get the best deal on this car! read more

Went over to meet Jessica at Mike Sha Kia and she was awesome! She had the car ready for us when we showed up. She knew a lot about it and answered all my questions she and the whole staff were amazing! read more

This is THE worst experience we've ever had buying a car. We did a trade in nearly a month ago. 3 days after, they hassled us about paying a remaining balance on previous auto loan so they could pay off the balance and we took care of it the same day. It's now been nearly 3.5 weeks later and they have yet to process that payment. Now another payment for previous car is coming up in addition to the new car payment. You call, no ones available. Not finance, not management, no one except the secretary. Leave messages with no call backs. Now asking for additional information that should have been obtained at the time of purchase. These people are ridiculous. Will do anything to get you to sign but then make the entire process a nightmare. My advice- don't do business with these people. I'm not one to leave bad reviews and I've worked in sales myself for over 5 years but this is beyond unprofessional. Most incompetent people I've come across in a long time. We will pursue legal action if not settled soon. Do better, get it together. read more

Terrible customer service. We emailed a consultant the day before we came in to test drive and look at a specific car they were selling. As soon as we got there we asked to speak to the consultant, another salesperson said he would let our consultant know we were here. He did not do that, we waited for 30 minutes before she knew we were there. Another person went to go look for the car we had asked to look at, came back 20 minutes later saying they couldn't find the car. read more